Incident summary


On Thursday 4 August 2022, Advanced experienced a disruption to our systems that we have since determined to be the result of a cybersecurity incident caused by ransomware. We immediately took action to mitigate any further risk and isolated all of our Health and Care environments, where the incident was detected.

The customer groups impacted either directly or indirectly are Adastra, Caresys, Odyssey, Carenotes, Crosscare, Staffplan and eFinancials. 


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AFFECTED PRODUCTS

ADASTRA

Clinical Patient Management

Our Adastra solution provides staff working in emergency care settings with the tools to provide patients with the correct course of treatment, whether that is a referral to their GP or dispatching an ambulance to take them to hospital.

CARESYS

Care Home Management Software

Our flexible solution empowers residential care home providers to drive efficient working practices and reduce reliance on paper-based care plans, while providing mobile support to care workers.

ODYSSEY

Clinical Decision Support

Our clinical decision support solution, Odyssey, helps ensure patients with urgent and primary care health problems receive fast, accurate, safe assessment and advice.

CARENOTES

Electronic Patient Record Software

Carenotes has been developed to specifically address the needs of community and mental health services and child health services, enabling them to plan, manage, record and analyse care across a range of settings.

CROSSCARE

Clinical management for hospices and private practice

Crosscare for hospices includes a full hospice administration module that covers all aspects of hospice care such as inpatient and outpatient referrals and multiple, concurrent episodes of care.

STAFFPLAN

Care Management Software

We maximise resources and help domiciliary carers with efficient working practices and improved scheduling.

EFINANCIALS

Public Sector Financial Management

Our eFinancials financial management solution can help you take full control of your finance function, offering real value for money and an ongoing return on your investment.

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