Status Update - 25th Aug 2022
As you know, Advanced has recently been responding to a cyberattack which impacted our hosted Caresys product. Our non-hosted (on-premise) customers were not impacted.
As we have been moving through our recovery process, we have been assessing our ability to restore and provide reconnection to Caresys. Due to a number of factors, this has been more complex than we initially anticipated.
For hosted Caresys customers, we envisage that contingency measures could be required for a further six to eight weeks.
Below, we provide more clarity about accessing your data whilst operating under contingency measures.
We understand that this timeline for restoration of your service is not ideal. We take our responsibility to you very seriously and we regret and empathise with the disruption you have faced.
Restoration & Data
For our Caresys customers, we currently anticipate further data to be available for hosted Caresys customers within the next two weeks.
The data we expect to make available to you is Resident Data; Care Needs; System User Details; Accident & Incident Information; Periodic Billing Information. We will write to you separately early next week with a firmer timeline and with details of how you can securely request your data and how we will securely deliver this to you.
We’d like to sincerely thank you for the patience and understanding you’ve shown us since we started responding to this cyber-attack.
We will continue to keep the Caresys section of our Cyber Incident Website updated. If you have any further questions or would like to discuss your situation, please contact your Account Manager.