Status Update - 2nd Nov 2022
We are pleased to announce that we have reached a key milestone in our technical restoration of Crosscare and are able to share further details on the timeline and next steps. Part of this requires action on your part regarding your Citrix Accounts – the details are below.
We are working with a pilot customer who will be testing the restored application with us between now and the end of November. Providing this testing is successful, and no unexpected or complex issues that require further remediation arise, we aim to restore full service to all Crosscare customers on or shortly before the 6 December 2022.
To be ready for your restoration you will need to request new Citrix accounts to be set up as per the instructions below. We will contact you directly when your application is available again. If complications arise in pilot customer testing, we will reach out as soon as possible with any anticipated delays in the timeline.
How to request your new Citrix accounts
As part of the technical restoration work, your Crosscare application will be moved into a new Citrix environment. Existing Citrix accounts will not be carried across, and therefore we need to verify with each customer the Citrix accounts they will require . All individual Crosscare users will need to have their own, named Citrix account. To ensure your application access is restored within the above proposed timelines, it is important you raise a single Support request for [YOUR COMPANY NAME] via the Customer Support Portal, titled “Crosscare Citrix Account Request” and provide all required accounts in the following format before the end of November 2022. The email address for each account must be business accounts and use your business email extension [@companyname.co.uk].
Please request all required accounts via a single Support case and contact to avoid delayed communication and/or confusion.
Users will receive their new Citrix username and password via email at the point of your system being brought back online.