Odyssey Security Incident Updates

Status Update - 29th Sept 2022

At this time, we have restored service for a portion of Odyssey customers. We are working with these customers to ensure a smooth restoration process and address any issues as they arise.


 

Status Update - 15th Aug 2022

We have continued to work over the weekend and today on our forensic investigation into Odyssey infrastructure and we will be providing updates as we learn more. As previously communicated, for our NHS OOH customers Odyssey will begin to be restored alongside Adastra and for our other Odyssey customers we envisage contingency measures will be required for at least a further three to four weeks.

As a reminder, to help all customers feel confident in reconnecting to our products once service is restored, we have implemented a defined process by which all environments will be systematically checked prior to securely bringing them online. This process includes:

  • Implementing additional blocking rules and further restricting privileged accounts for Advanced staff;
  • Scanning all impacted systems and ensuring they are fully patched;
  • Resetting credentials;
  • Deploying additional endpoint detection and response agents; and
  • Conducting 24/7 monitoring.

Once these measures have been taken, we will bring environments online and assist customers in reconnecting safely and securely as part of a phased return to service.


 

Status Update - 12nd Aug 2022

For our NHS OOH customers Odyssey will begin to be restored alongside Adastra. For other Odyssey customers we envisage contingency measures will be required for at least a further three to four weeks.

Our forensic investigation into Odyssey infrastructure is ongoing and we will be providing updates as we learn more. As a reminder, to help all customers feel confident in reconnecting to our products once service is restored, we have implemented a defined process by which all environments will be systematically checked prior to securely bringing them online. This process includes:

  • Implementing additional blocking rules and further restricting privileged accounts for Advanced staff;
  • Scanning all impacted systems and ensuring they are fully patched;
  • Resetting credentials;
  • Deploying additional endpoint detection and response agents; and
  • Conducting 24/7 monitoring.

Once these measures have been taken, we will bring environments online and assist customers in reconnecting safely and securely as part of a phased return to service.


 

Status Update - 11th Aug 2022

Our forensic investigation into Odyssey infrastructure is ongoing and we will be providing updates as we learn more. As a reminder, to help all customers feel confident in reconnecting to our products once service is restored, we have implemented a defined process by which all environments will be systematically checked prior to securely bringing them online. This process includes:

  • Implementing additional blocking rules and further restricting privileged accounts for Advanced staff;
  • Scanning all impacted systems and ensuring they are fully patched;
  • Resetting credentials;
  • Deploying additional endpoint detection and response agents; and
  • Conducting 24/7 monitoring.

Once these measures have been taken, we will bring environments online and assist customers in reconnecting safely and securely as part of a phased return to service.

For our NHS OOO customers Odyssey will begin to be restored alongside Adastra.

For other Odyssey customers we envisage contingency measures will be required for at least a further three to four weeks.

If you do have any specific questions please contact Advanced in the regular way either via your Account Manager or Support Team.