Status Update - 13th Sept 2022
We recognise that this has been an incredibly frustrating period for you and all our Staffplan customers, and for that we want to sincerely apologise.
Due to additional complexities uncovered by our forensic experts, much of the hardware needed to rebuild Staffplan has had to remain under investigation for longer than we anticipated. This has been necessary for us to fully understand what has happened so that when we rebuild the system in a new, clean environment, it is brought online in a secure state, and our customers can feel confident that it is safe and reliable.
Our dedicated team of Infrastructure and Security engineers and Database Analysts – supported by teams of external recovery experts – has also been developing our go-forward plan. They have now started working through a four-month programme to fully rebuild and reconfigure the Staffplan environment, starting first with the delivery of a Staffplan Minimum Viable Product for you to use, and then adding additional features and functionality thereafter.
Based on our current understanding, we anticipate having a Staffplan Minimum Viable Product (i.e. File Servers, SQL, Backups and Citrix) operational by 30 September. Our aim is that subsequent phases, including mapping to our customers environments and returning Staffplan to full restoration will be completed by the end of 2022.
We are moving through the investigative and hardening process as quickly as possible, and in parallel have also been working to define a high-level plan for restoring each customer. That way, once we are ready to bring the rebuilt Staffplan product online, we have an organised process in place to follow for restoring each customer’s service. We will connect with each customer individually on prioritisation criteria.
In the interim, we have also been working to ensure that all of our Staffplan customers are able to access their data. Data is available up to the date of our last backup on 3 August – the day before the cyber-attack occurred. If you have not already requested and received your data, you can do so by submitting a ticket to your Customer Support Team.
We would like to again thank you for your patience and hope that this update provides a level of confidence as we continue our recovery.