In such a competitive market, it’s never been more important to stay nimble and preserve margins without compromising on customer service.
The Water Act 2014 will introduce non household water retail competition in England from April 2017. With this coming into effect, we are due to see existing utilities businesses separate wholesale and retail activity. We will also see a rise in new utilities companies on the market. This puts more pressure on businesses to stay competitive and to streamline processes and ensure efficiencies throughout their organisation.
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