IT SERVICES

IT Support Services

There is a growing awareness of the improvements wise technology investments are making to day-to-day working life. However, while adopting new technology may be beneficial, it isn’t easy. Once implemented, your chosen IT environment then needs to be managed effectively, from desktop to Data Centre and into the Cloud. Our specialists provide IT Support Services that take care of your system, so you can maintain focus on business growth and mission-critical activity.

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ITIL COMPLIANT

PRINCE2 ALIGNED

Understanding key issues

CHALLENGES

Skills shortages

The skills required to manage an IT estate can be hard to find. This is especially true if the estate is complex, with legacy technology that is understood by only a few experts remaining in the industry.

Large IT estate to manage

Managing a large IT estate requires a team with broad capabilities who have tools they can use to regularly report on the environment in a holistic manner. This is expensive to achieve.

Security and compliance

IT operations need to happen securely, and in compliance with all regulations pertinent to your industry. Getting this wrong can greatly damage your business and reputation.

How our IT Support Services can help you

FEATURES & BENEFITS

  • Service Desk

    Outsourcing the service desk enables you to focus on your business, knowing that where there are issues, an external service desk is able to handle and prioritise them. Our service desk offers a primary point of contact for all Incidents and Service Requests.

    Triage servicesTriage services

    Through these services, our team will hold responsibility for ascertaining the priority, impact and urgency of each situation. They will then control how the issue is dealt with.

    Service Level AgreementsService Level Agreements

    With your needs at the core, we will agree Service Level Agreements. All responses and resolutions will then be conducted with these standards in mind.

    Easy to contactEasy to contact

    Our support is available during your core business hours. You can contact us via email, telephone, self-service portal, auto-logging or web chat.

  • Desk Side Assist Service

    This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including, but not limited to, PCs, printers and mobile devices) and ensuring optimum performance. We will also troubleshoot any problem areas.

    Single point of contactSingle point of contact

    You will be provided with a highly available single point of contact for all of your initial IT enquiries, ticket logging and updates.

    Keeping trackKeeping track

    We will produce and collate necessary documentation, and put runbooks in place that contain procedures necessary to ensure your network runs as smoothly as possible.

  • Service Management

    Service Management performs a critical function, ensuring IT is co-ordinated, maximising the uptime of your IT service. This comprehensive service means your IT is always fit for purpose, regardless of whether the service is ‘at rest’ or ‘in transit’.

    Comprehensive managementComprehensive management

    We’ll manage all incidents and problems, any change, the capacity of your service and your infrastructure (supplied by us). Our Asset Management services track and report on your assets.

    Software managementSoftware management

    Your software will be managed, planned, scheduled and controlled. This includes testing and deploying software releases as necessary, ensuring successful upgrades.

    Product performance maintenanceProduct performance maintenance

    We will establish and maintain the consistency of your product’s performance, functionality, design and operational information throughout your product’s life.

  • Technical Account Management

    New technology can be the key to a business flourishing. However, with change comes risk, which is why our Technical Account Manager takes care of the continuity of a service’s design, integrity and technical validity throughout its lifecycle.

    Strategy and planningStrategy and planning

    We will undertake technical strategy and roadmap planning, so you know how processes will affect your organisation. This ensures minimal disruption when things change.

    Operational alignmentOperational alignment

    Our operational technical resources actively contribute to any and all design, strategy, standards, policies and procedures necessary for your service.

Additional insights to help you transform

RESOURCES

  • IT Support Services Fact Sheet

    Whether you require an IT Service Desk, Desk Side Support, Technical Account Management, or full ITIL Service Management, we can take care of you.

    Factsheet Read factsheet

Explore our additional solutions

Managed IT Services

MANAGED SERVICES

Our Managed IT Services support your organisation's entire infrastructure. With our experts looking after your IT, you can return focus to critical activity.

Learn more

Cyber Security Services

IT SERVICES

We support your posture, desktop to Data Centre and into Public, Private, Hybrid or Multi Cloud environments.

Learn more

News & Opinions

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