There is a growing awareness of the improvements wise technology investments are making to day-to-day working life. However, while adopting new technology may be beneficial, it isn’t easy. Once implemented, your chosen IT environment then needs to be managed effectively, from desktop to Data Centre and into the Cloud. Our specialists provide IT Support Services that take care of your system, so you can maintain focus on business growth and mission-critical activity.
IT SERVICES
IT Support Services
PRINCE2 ALIGNED
Understanding key issues
CHALLENGES
Skills shortages
The skills required to manage an IT estate can be hard to find. This is especially true if the estate is complex, with legacy technology that is understood by only a few experts remaining in the industry.
Large IT estate to manage
Managing a large IT estate requires a team with broad capabilities who have tools they can use to regularly report on the environment in a holistic manner. This is expensive to achieve.
Security and compliance
IT operations need to happen securely, and in compliance with all regulations pertinent to your industry. Getting this wrong can greatly damage your business and reputation.
How our IT Support Services can help you
FEATURES & BENEFITS
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Service Desk
Outsourcing the service desk enables you to focus on your business, knowing that where there are issues, an external service desk is able to handle and prioritise them. Our service desk offers a primary point of contact for all Incidents and Service Requests.
Triage services Through these services, our team will hold responsibility for ascertaining the priority, impact and urgency of each situation. They will then control how the issue is dealt with.
Service Level AgreementsWith your needs at the core, we will agree Service Level Agreements. All responses and resolutions will then be conducted with these standards in mind.
Easy to contactOur support is available during your core business hours. You can contact us via email, telephone, self-service portal, auto-logging or web chat.
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Desk Side Assist Service
This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including, but not limited to, PCs, printers and mobile devices) and ensuring optimum performance. We will also troubleshoot any problem areas.
Single point of contactYou will be provided with a highly available single point of contact for all of your initial IT enquiries, ticket logging and updates.
Keeping trackWe will produce and collate necessary documentation, and put runbooks in place that contain procedures necessary to ensure your network runs as smoothly as possible.
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Service Management
Service Management performs a critical function, ensuring IT is co-ordinated, maximising the uptime of your IT service. This comprehensive service means your IT is always fit for purpose, regardless of whether the service is ‘at rest’ or ‘in transit’.
Comprehensive management We’ll manage all incidents and problems, any change, the capacity of your service and your infrastructure (supplied by us). Our Asset Management services track and report on your assets.
Software managementYour software will be managed, planned, scheduled and controlled. This includes testing and deploying software releases as necessary, ensuring successful upgrades.
Product performance maintenanceWe will establish and maintain the consistency of your product’s performance, functionality, design and operational information throughout your product’s life.
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Technical Account Management
New technology can be the key to a business flourishing. However, with change comes risk, which is why our Technical Account Manager takes care of the continuity of a service’s design, integrity and technical validity throughout its lifecycle.
Strategy and planningWe will undertake technical strategy and roadmap planning, so you know how processes will affect your organisation. This ensures minimal disruption when things change.
Operational alignmentOur operational technical resources actively contribute to any and all design, strategy, standards, policies and procedures necessary for your service.
Triage services Additional insights to help you transform
RESOURCES
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IT Support Services Fact Sheet
Whether you require an IT Service Desk, Desk Side Support, Technical Account Management, or full ITIL Service Management, we can take care of you.
FactsheetRead factsheet
Explore our additional solutions
Managed IT Services
MANAGED SERVICES
Our Managed IT Services support your organisation's entire infrastructure. With our experts looking after your IT, you can return focus to critical activity.
Learn moreCyber Security Services
IT SERVICES
We support your posture, desktop to Data Centre and into Public, Private, Hybrid or Multi Cloud environments.
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