Advanced Managed Services
Agile Operational Services
Specialist teams dynamically working to resolve your requests
The response you need, when you need it
We remove a layer of complexity with our approach to delivering services. Our Squads model creates dynamic teams of varying specialities, that mitigate bottlenecks, and allows for quicker responses. This means less time communicating between siloed departments and a better end user experience for your stakeholders.
We understand and solve your key issues
We provide services which are designed to solve our customers' key challenges.
- Traditional siloed teams take too long fixing problems
In order for problems to be actioned, traditionally there is an exchange of requests from one department to another who specialise in different things. This creates bottlenecks and often means that problems take longer to action. Our SQUADS delivery model has been designed to facilitate cross-functional knowledge share.
- Customers feel less value as the contract goes on
It can be difficult to maintain levels of perceived value as time goes on- there needs to be an intentional and consistent approach to understanding and rectifying why this happens and what can be done to ensure value through the lifecycle of a contract. Our SQUADS service method ensures there are continous service improvements and innovation, so that we're always adding value.
Faster time to resolve
Less ticket bounces
Improved end user experience
Single point of contact
Of organisations report their customer experience operations are managed in silos
Hours wasted per month on poor communication and collaboration
Customers are likely to make repeat purchases with companies who offer excellent customer service
Service Provider Management
FEATURES & BENEFITS
Create a deeper relationship with customers throughout your Managed Services contracts
Traditionally, Managed Services Providers are structured into large teams grouped by skillset, which reduces depth of knowledge, and often prioritises work rate over service improvement. This can result in a less customer-centric approach and stifles innovation.
Nowadays support is often given remotely, and although this is can be very effective, you may sometimes need onsite support, for example for fixing complex physical hardware. This is where Field Engineers come in.
Consistent value throughout contracts
Specialist teams focused on customer experience
Cross-department knowledge share
Customers get peace of mind by giving them the answer they need when they need them
Customer Services are a key part of the customer experience, so it's vital that the experience is efficient and effective, giving customers the answers they are looking for. Our Customer Services work differently by removing the siloed nature of traditional teams, by creating specialist Squads to get to the root of your customer queries in a streamlined process.
Removes the siloed nature of traditional customer services
Get to the root of customer queries as quickly as possible
Provide a better experience for your stakeholders and customers
Specialists on-hand to effectively manage requests as they happen
Specialist teams designed to provide consistent value
Your core operations are the heart of your business. These need to remain consistent and reliable. Our Squads act dynamically to act on requests within the team so they can provide a better end-user experience, whilst also acting as a single point of contact.
Faster request resolve times
Single point of contact
Who succeeds with us
A rich, diverse customer base from finance to healthcare and everything in between
”As a charity, it was really important for us to partner with someone that understood what we needed and Advanced did just that – they understood our vision. ”
— Rob Bing, IT Service Manager
St Andrew's Healthcare