Advanced Managed Services

Agile Operational Services

Specialist teams dynamically working to resolve your requests


The response you need, when you need it

We remove a layer of complexity with our approach to delivering services. Our Squads model creates dynamic teams of varying specialities, that mitigate bottlenecks, and allows for quicker responses. This means less time communicating between siloed departments and a better end user experience for your stakeholders.

We understand and solve your key issues

We provide services which are designed to solve our customers' key challenges.

  • Traditional siloed teams take too long fixing problems

    In order for problems to be actioned, traditionally there is an exchange of requests from one department to another who specialise in different things. This creates bottlenecks and often means that problems take longer to action. Our SQUADS delivery model has been designed to facilitate cross-functional knowledge share.

  • Customers feel less value as the contract goes on

    It can be difficult to maintain levels of perceived value as time goes on- there needs to be an intentional and consistent approach to understanding and rectifying why this happens and what can be done to ensure value through the lifecycle of a contract. Our SQUADS service method ensures there are continous service improvements and innovation, so that we're always adding value.

Key capabilities

Faster time to resolveadvanced_icon_ticks.svg

Less ticket bouncesadvanced_icon_ticks.svg

Improved end user experienceadvanced_icon_ticks.svg

Single point of contactadvanced_icon_ticks.svg



Of organisations report their customer experience operations are managed in silos



Hours wasted per month on poor communication and collaboration



Customers are likely to make repeat purchases with companies who offer excellent customer service


More than just
managed services

Find out more

Service Provider Management



Who succeeds with us

A rich, diverse customer base from finance to healthcare and everything in between

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”As a charity, it was really important for us to partner with someone that understood what we needed and Advanced did just that – they understood our vision. ”

Rob Bing, IT Service Manager
St Andrew's Healthcare

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"Advanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value."

Robin Johns, Head of IS



Resources to help you transform

News & Opinions

BLOG // 06-09-2023

IT Outsourcing: a prescription for efficiency in healthcare organisatio…

by Advanced PR, Author

IT Outsourcing: a prescription for efficiency in healthcare organisations

Advanced’s Picks

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0330 343 8000