Advanced Managed Services

End User Support

Enhance your workplace experience with specialist support

 

OVERVIEW

Specialists you can rely on

By outsourcing your technology support, you create a single point of contact which you can rely on. We take the time to understand your business and how it operates, and bring in a wealth of cross-sector expertise from our years of experience providing IT support. We alleviate the strain on your IT teams, enabling you to focus on driving your company towards its goals.

We understand and solve your key issues

We provide services which are designed to solve our customers' key challenges.

  • Traditional siloed teams take too long fixing problems

    In order for problems to be actioned, traditionally there is an exchange of requests from one department to another who specialise in different things. This creates bottlenecks and often means that problems take longer to action. Our SQUADS delivery model has been designed to facilitate cross-functional knowledge share.

  • Customers feel less value as the contract goes on

    It can be difficult to maintain levels of perceived value as time goes on- there needs to be an intentional and consistent approach to understanding and rectifying why this happens and what can be done to ensure value through the lifecycle of a contract. Our SQUADS service method ensures there are continous service improvements and innovation, so that we're always adding value.

  • Process for resolving issues takes too long

    Requests to resolve issues often go through multiple stakeholders, which can be a lengthy process. By outsourcing, you can gain one point of contact to go to for support, streamlining the process and thus increasing efficiency.

Key capabilities


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84%

Of customers said they would pay extra for outstanding customer service

 

93%

Customers are likely to make repeat purchases with companies who offer excellent customer service

 

78%

Customers will continue to do business despite a mistake if the customer support was excellent

CAPABILITIES

More than just
support

Find out more about our Managed IT Services

Service Provider Management

FEATURES & BENEFITS

CUSTOMERS

Who succeeds with us

A rich, diverse customer base from finance to healthcare and everything in between

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tideway
st andrews
lca
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”As a charity, it was really important for us to partner with someone that understood what we needed and Advanced did just that – they understood our vision. ”

Rob Bing, IT Service Manager
St Andrew's Healthcare

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"Advanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value."

Robin Johns, Head of IS
Tideway

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RESOURCES

Useful resources to help you transform

News & Opinions

BLOG // 20-02-2024

The Future of IT: Is Outsourcing the Answer?

by Advanced PR, Author

Outsourcing IT Services: Why 83% of IT Leaders are Embracing this Trend

Advanced’s Picks

Ready to take the next step?

Call us at

0330 343 8000