Advanced Managed Services
End User Support
Enhance your workplace experience with specialist support
Specialists you can rely on
By outsourcing your technology support, you create a single point of contact which you can rely on. We take the time to understand your business and how it operates, and bring in a wealth of cross-sector expertise from our years of experience providing IT support. We alleviate the strain on your IT teams, enabling you to focus on driving your company towards its goals.
We understand and solve your key issues
We provide services which are designed to solve our customers' key challenges.
- Traditional siloed teams take too long fixing problems
In order for problems to be actioned, traditionally there is an exchange of requests from one department to another who specialise in different things. This creates bottlenecks and often means that problems take longer to action. Our SQUADS delivery model has been designed to facilitate cross-functional knowledge share.
- Customers feel less value as the contract goes on
It can be difficult to maintain levels of perceived value as time goes on- there needs to be an intentional and consistent approach to understanding and rectifying why this happens and what can be done to ensure value through the lifecycle of a contract. Our SQUADS service method ensures there are continous service improvements and innovation, so that we're always adding value.
- Process for resolving issues takes too long
Requests to resolve issues often go through multiple stakeholders, which can be a lengthy process. By outsourcing, you can gain one point of contact to go to for support, streamlining the process and thus increasing efficiency.
Key capabilities
Field Engineers 
Tech Bar
Service Desk
Asset Management
Specialists in your sector
Single point of contact
Constantly upskilling to stay ahead
84%
Of customers said they would pay extra for outstanding customer service
93%
Customers are likely to make repeat purchases with companies who offer excellent customer service
78%
Customers will continue to do business despite a mistake if the customer support was excellent
CAPABILITIES
More than just
support
Find out more about our Managed IT Services
Service Provider Management
FEATURES & BENEFITS
-
Field Engineers
Onsite when you need us to support with whatever you need
Traditionally, Managed Services Providers are structured into large teams grouped by skillset, which reduces depth of knowledge, and often prioritises work rate over service improvement. This can result in a less customer-centric approach and stifles innovation.
Nowadays support is often given remotely, and although this is can be very effective, you may sometimes need onsite support, for example for fixing complex physical hardware. This is where Field Engineers come in.
Specialists when you need them, wherever you need them.
Giving you the added confidence of speaking to a specialist in person.White-glove service - premium level of service to fix your issues as quickly and seamlessly as possible.Dealing with isues that can't be solved remotely. -
Service Desk
One stop for all your user requests
Technical service desk - A single point of contact giving you assistance as and when you need it. Ensuring all user service incidents and requests are dealt with efficiently and consistently. Technology has a lot of moving pieces, which often means that you are stuck in a cycle of communication and back and forth if something goes wrong.
BENEFITS
Ensures the fastest resolution of any incident or service requestStreamlining your technical user request processTaking the support burden awayMinimising downtime and keeping your business moving forward -
Asset management
Your technology expertly managed by specialists
IT can have a finite lifecycle and does not automatically always perform to its full potential. Proactively managing it to ensure you are gaining value from your IT estate leads to better-informed decisions and efficiency.
BENEFITS
Get more out of your investmentMitigate potential audit exposure and maximise the value you get out of your assets.Proactively manage the entirety of your tech investment lifecycle, identifying the optimum points for refresh, mitigating unnecessary incidents.Take away the burden of internally managing your complex IT environment -
Tech bar
Maximise your internal IT with on-hand support
This service provides an all-encompassing user-device experience through proactive training and a customer service focus.
BENEFITS
A proactive first hand experience allows for better knoweldge transfer, giving you better confidence in your technology and how to use itThis leads to increased user adoption, better use of investments and increased productivity
Giving you the added confidence of speaking to a specialist in person.CUSTOMERS
Who succeeds with us
A rich, diverse customer base from finance to healthcare and everything in between
”As a charity, it was really important for us to partner with someone that understood what we needed and Advanced did just that – they understood our vision. ”
— Rob Bing, IT Service Manager
St Andrew's Healthcare
"Advanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value."
— Robin Johns, Head of IS
Tideway
See more insights