Alignment to Unified Communications and Collaboration is recognised across the industry as an important element to voice/telephony services. At Advanced, we understand the importance of comprehensive mobile features. Our Voice Services deliver these through offering both Telephony and Unified Communications Services, providing deployment, management, monitoring and reporting to ensure the service is always available.
Managed Voice Services
PUBLIC SWITCHED TELEPHONE
Understanding key issues
Communication is vital to the functioning of most organisations. Without proper understanding of requirements, telephony isn’t supported effectively and communication can become unreliable.
Achieving high availability
The right infrastructure can be expensive to obtain, and requires expertise to manage it so that it is continually supportive and highly available.
How our Voice Services can help you
FEATURES & BENEFITS
In our Data Centres, or on your premises, we provide enterprise-class telephony functionalities designed to meet your needs. Our service is IP-based, and combines unified telephony and PSTN connectivity.
Interactive Voice Response
Interactive Voice Response delivers prompts for callers that include voicemail for the users, and voicemail delivered as an email, which can be played through any form of connected device.
Through ISDN channels, we provide analogue or digital PSTN connectivity. To deliver PSTN services, we offer resilient SIP trunks for services that are on-premise or hosted in Advanced Data Centres.
Regulations and compliance
To adhere to the regulatory guidelines for businesses, our service includes a compliance application that can record calls made by the users from the telephone system.
Our Unified Communication Service includes enterprise messaging, presence technology, online meetings, telephony and video conferencing. Our service offers high levels of availability, along with flexibility and scalability for your core tasks.
This includes: call control, call signalling, call park, hold (with music), resume, do not disturb, blind transfer, consultative transfer, conference and shared line.
This is the ability to provide Interactive Voice Response and schedule meetings, including with internal and external PSTN users, as you require.
Instant messaging and presence
Any members of your business, or external users, can instant message. They can also have their presence reflected in applications such as SharePoint, Outlook and Calendar.
Explore our additional solutions
Managed IT Services
Our Managed IT Services support your organisation's entire infrastructure. With our experts looking after your IT, you can return focus to critical activity.Learn more
Cyber Security Services
We support your posture, desktop to Data Centre and into Public, Private, Hybrid or Multi Cloud environments.Learn more