VOICE SERVICES

Managed Voice Services

Alignment to Unified Communications and Collaboration is recognised across the industry as an important element to voice/telephony services. At Advanced, we understand the importance of comprehensive mobile features. Our Voice Services deliver these through offering both Telephony and Unified Communications Services, providing deployment, management, monitoring and reporting to ensure the service is always available.

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TIER III DATA
CENTRES AVAILABLE

PUBLIC SWITCHED TELEPHONE
NETWORK CONNECTIVITY

Understanding key issues

CHALLENGES

Unreliable communication

Communication is vital to the functioning of most organisations. Without proper understanding of requirements, telephony isn’t supported effectively and communication can become unreliable.

Achieving high availability

The right infrastructure can be expensive to obtain, and requires expertise to manage it so that it is continually supportive and highly available.

How our Voice Services can help you

FEATURES & BENEFITS

  • Telephony Service

    In our Data Centres, or on your premises, we provide enterprise-class telephony functionalities designed to meet your needs. Our service is IP-based, and combines unified telephony and PSTN connectivity.

    Interactive Voice ResponseInteractive Voice Response

    Interactive Voice Response delivers prompts for callers that include voicemail for the users, and voicemail delivered as an email, which can be played through any form of connected device.

    PSTN connectivityPSTN connectivity

    Through ISDN channels, we provide analogue or digital PSTN connectivity. To deliver PSTN services, we offer resilient SIP trunks for services that are on-premise or hosted in Advanced Data Centres.

    Regulations and complianceRegulations and compliance

    To adhere to the regulatory guidelines for businesses, our service includes a compliance application that can record calls made by the users from the telephone system.

  • Unified communications

    Our Unified Communication Service includes enterprise messaging, presence technology, online meetings, telephony and video conferencing. Our service offers high levels of availability, along with flexibility and scalability for your core tasks.

    TelephonyTelephony

    This includes: call control, call signalling, call park, hold (with music), resume, do not disturb, blind transfer, consultative transfer, conference and shared line.

    Unified messagingUnified messaging

    This is the ability to provide Interactive Voice Response and schedule meetings, including with internal and external PSTN users, as you require.

    Instant messaging and presenceInstant messaging and presence

    Any members of your business, or external users, can instant message. They can also have their presence reflected in applications such as SharePoint, Outlook and Calendar.

Additional insights to help you transform

RESOURCES

  • Managed Voice Services Fact Sheet

    Find out more about how our Voice Services meet the requirements of the mobile world through Telephony and Unified Communications Services.

    Factsheet Read factsheet

Explore our additional solutions

Managed IT Services

MANAGED SERVICES

Our Managed IT Services support your organisation's entire infrastructure. With our experts looking after your IT, you can return focus to critical activity.

Learn more

Cyber Security Services

IT SERVICES

We support your posture, desktop to Data Centre and into Public, Private, Hybrid or Multi Cloud environments.

Learn more

News & Opinions

BLOG // 23-03-2021

IT Strategy in the Post-COVID Era

by Sam Hudson, Director of Account Management

IT Strategy in the Post-COVID Era