Alignment to Unified Communications and Collaboration is recognised across the industry as an important element to voice/telephony services. At Advanced, we understand the importance of comprehensive mobile features. Our Voice Services deliver these through offering both Telephony and Unified Communications Services, providing deployment, management, monitoring and reporting to ensure the service is always available.
VOICE SERVICES
Managed Voice Services
TIER III DATA
PUBLIC SWITCHED TELEPHONE
NETWORK CONNECTIVITY
Understanding key issues
CHALLENGES
Unreliable communication
Communication is vital to the functioning of most organisations. Without proper understanding of requirements, telephony isn’t supported effectively and communication can become unreliable.
Achieving high availability
The right infrastructure can be expensive to obtain, and requires expertise to manage it so that it is continually supportive and highly available.
How our Voice Services can help you
FEATURES & BENEFITS
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Telephony Service
In our Data Centres, or on your premises, we provide enterprise-class telephony functionalities designed to meet your needs. Our service is IP-based, and combines unified telephony and PSTN connectivity.
Interactive Voice ResponseInteractive Voice Response delivers prompts for callers that include voicemail for the users, and voicemail delivered as an email, which can be played through any form of connected device.
PSTN connectivityThrough ISDN channels, we provide analogue or digital PSTN connectivity. To deliver PSTN services, we offer resilient SIP trunks for services that are on-premise or hosted in Advanced Data Centres.
Regulations and complianceTo adhere to the regulatory guidelines for businesses, our service includes a compliance application that can record calls made by the users from the telephone system.
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Unified communications
Our Unified Communication Service includes enterprise messaging, presence technology, online meetings, telephony and video conferencing. Our service offers high levels of availability, along with flexibility and scalability for your core tasks.
TelephonyThis includes: call control, call signalling, call park, hold (with music), resume, do not disturb, blind transfer, consultative transfer, conference and shared line.
Unified messagingThis is the ability to provide Interactive Voice Response and schedule meetings, including with internal and external PSTN users, as you require.
Instant messaging and presenceAny members of your business, or external users, can instant message. They can also have their presence reflected in applications such as SharePoint, Outlook and Calendar.
Interactive Voice ResponseAdditional insights to help you transform
RESOURCES
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Managed Voice Services Fact Sheet
Find out more about how our Voice Services meet the requirements of the mobile world through Telephony and Unified Communications Services.
Factsheet Read factsheet
Explore our additional solutions
Managed IT Services
MANAGED SERVICES
Our Managed IT Services support your organisation's entire infrastructure. With our experts looking after your IT, you can return focus to critical activity.
Learn moreCyber Security Services
IT SERVICES
We support your posture, desktop to Data Centre and into Public, Private, Hybrid or Multi Cloud environments.
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