MANAGED IT SERVICES

Service Integration and Management

Many are disaggregating services to have a streamlined IT estate that can innovate more simply. Assessing your current IT capabilities and the services provided with by third parties is required. This can be complex, compromising the quality of service you are receiving, and requires a significant amount of resource to efficiently manage. Investing in our SIAM Services can simplify this complexity. You will receive a single contact to hold accountable for your services and be able to trust that an IT expert is ensuring your providers are held responsible for delivering quality services to your organisation. 

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ITIL ALIGNED

PRINCE2 ALIGNED

ISO 9001 COMPLIANT

Understanding key issues

CHALLENGES

Internal IT team only

Sole reliance upon an internal IT team means high demands on your resources. Your investment in their continual training and equipment purchasing can be expensive and can see you left behind. 

Knowledge gap

Getting SIAM to work well is not easy. It involves implementing smooth collaboration across all your service providers, breadth of knowledge in this area can lead to a disadvantage.

Doing it all takes time

Those who try to do all IT Services in-house often have much higher research, development and implementation times, increasing costs, which is ultimately passed on to customers.

Focusing on core business

Your resources are limited, each of your managers have limited time and attention, two things complex IT decisions require. Outsourcing can help your organisation to stay focused on your core activity. 

Risk

Every business investment carries an amount of risk. Mitigating risk is more difficult if you have no outside, specialist to support to help you keep pace with rapid changes. 

Compliance and security

Maintaining a strong security posture is constantly complicated by strict regulations and an ever-changing landscape, outsourcing IT functions can be an investment in easing this challenge.

How our Service Integration and Management Services can help you

FEATURES & BENEFITS

  • 4 Management Models

    There are four main models of Service Integration and Management. All strive to co-ordinate your supply chain and ensure collaborative and effective management of your suppliers. Advanced, will take your SIAM model beyond a supply chain mechanism and create value. 

    Retained client as Service Integrator and Manager

    This is when you, the retained organisation, is solely responsible for the management of all suppliers as well as for the co-ordination of them.

    Single supplier

    A Managed Service Provider (eg. Advanced), provides all of your IT services including the management and co-ordination of services and vendors. 

    Service guardian

    A Managed Service Provider (eg. Advanced), delivers one or more of your IT functions, as well as managing other suppliers and co-ordinating services.

    Separate service integrator

    A Managed Service Provider (eg. Advanced), manages suppliers and provides the Service Integration and Management layer without any delivery of technology. 

  • Supplier management

    To effectively manage your suppliers of IT services, a level of technical understanding and appreciation is required, as well as the ability to manage multiple vendors. Your supplier manager needs to understand the services levels your work requires.  

    Holding vendors accountable

    Your supplier manager needs to be able to hold vendors accountable to SLAs, OLAs and other contractual obligations, keeping your organisation’s systems working.

    Our experience

    Advanced have 15+ years of experience in providing IT services across many sectors,  we can manage multiple vendor relationships to ensure they meet or exceed your expectations.

  • Service integration

    Adopting new technology can and should be an exciting time. However, if the interoperability between what you currently have and what you add isn't ensured, then problems can occur. Our SIAM services work to prevent these problems.

    Best practice aligned

    We implement ITIL aligned processes across your ecosystem, including what third parties supply; ensuring global standards govern your technology. 

    Understanding-driven management

    Our experts carefully assess and deeply understand your IT estate so that no matter the complexity of its make up, your infrastructure works to suit your unique workload.

  • Supported innovation

    Having an IT expert at the helm of your supplied technology means you will benefit from specialist insight in how to transform and innovate digitally.

    Experience-driven review

    You can have confidence that Advanced, an experienced MSP, as your SIAM Services provider, will be able to pinpoint the areas of your estate that can be transformed and how.

    Expert guidance

    We will guide the development of your supplier relationships, minimising risk, increasing simplicity, improving collaboration and driving your organisation forwards digitally.

  • Strategic consultancy

    Our specialist consultants will meet your organisation where it is, assessing your current situation against where you deserve to go to effectively scope your service requirements.

    Focused on you

    Our experts are committed to keeping your organisation and its priorities at the heart of all service provision and vendor collaboration.

    Expert support

    Support from our team will also be available should suppliers not adhere to their contractual obligations; ensuring your IT works for you will always be our priority.

  • Service management

    As part of managing your service, the Advanced service desk can be available 24 hours a day, 365 days of the year. With continuous monitoring, we are ensuring your environment is performing optimally to deliver services to your customers. 

    Keeping you informed

    Our services can oversee all of your IT, our highly trained, experienced, and dedicated teams keeping in contact with you and your organisation's needs to ensure you remain the focus.

    Compliance and best practice

    All of our policies and procedures are ITIL aligned, ensuring security and supporting business continuity. Whatever your organisation needs to unlock the value of its IT, we can manage.

Additional insight to help you transform

RESOURCES

  • The Business Case for IT Outsourcing

    This business case provides solid reasoning behind choosing to outsource your IT instead of keeping everything in-house and on-premise.

    Whitepaper Read the whitepaper

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Frequently asked questions

  • What is Service Integration and Management (SIAM) process?

    Service Integration and Management (SIAM) is an approach to managing multiple suppliers of business and IT services and integrating them to provide a single point of contact for your IT management. This holds your suppliers accountable to contracts and ensures you receive value from your technology investments.

  • How can Service Integration and Management (SIAM) services benefit my business?

    Many are disaggregating services to have a streamlined IT estate that can innovate more simply. Assessing your current IT capabilities and the services provided with by third parties is required. This can be complex, compromising the quality of service you are receiving, and requires a significant amount of resource to efficiently manage. Investing in SIAM Services can simplify this complexity. You will receive a single contact to hold accountable for your services and be able to trust that an IT expert is ensuring your providers are held responsible for delivering quality services to your organisation.

  • What are the management models of Service Integration and Management (SIAM)?

    The main 4 models are as follow:

    Retained client as Service Integrator and Manager - This is when you, the retained organisation, is solely responsible for the management of all suppliers as well as for the co-ordinaton of them

    Single Supplier - A Managed Service Provider provides all of your IT services, including the management and co-ordination of services and vendors 

    Service Guardian - A Managed Service Provider delivers one or more of your IT functions, as well ass managing other suppliers and co-ordinating services 

    Separate Service Integrator - A Managed Service Provider manages suppliers and provides the Service Integration and Management layer without any delivery of technology

  • What are the challenges faced without Service Integration and Management (SIAM)?
    • Knowledge gaps
    • Lack of experience
    • Being solely responsible carries risk and is heavy on internal resources
    • Distractions from core business activity can happen
  • What does a Service Intergrator do?

    A Service Integration co-ordinates your service providers, focusing on the provision of your services end-to-end to ensure that all providers are delivering what they contracted and you're receving the value required.

News & Opinions

BLOG // 18-08-2021

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