MANAGED IT SERVICES

Service Integration and Management

Many are disaggregating services to have a streamlined IT estate that can innovate more simply. Assessing your current IT capabilities and the services provided with by third parties is required. This can be complex, compromising the quality of service you are receiving, and requires a significant amount of resource to efficiently manage. Investing in our SIAM Services can simplify this complexity. You will receive a single contact to hold accountable for your services and be able to trust that an IT expert is ensuring your providers are held responsible for delivering quality services to your organisation. 

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ITIL ALIGNED

PRINCE2 ALIGNED

ISO 9001 COMPLIANT

Understanding key issues

CHALLENGES

Internal IT team only

Sole reliance upon an internal IT team means high demands on your resources. Your investment in their continual training and equipment purchasing can be expensive and can see you left behind. 

Knowledge gap

Getting SIAM to work well is not easy. It involves implementing smooth collaboration across all your service providers, breadth of knowledge in this area can lead to a disadvantage.

Doing it all takes time

Those who try to do all IT Services in-house often have much higher research, development and implementation times, increasing costs, which is ultimately passed on to customers.

Focusing on core business

Your resources are limited, each of your managers have limited time and attention, two things complex IT decisions require. Outsourcing can help your organisation to stay focused on your core activity. 

Risk

Every business investment carries an amount of risk. Mitigating risk is more difficult if you have no outside, specialist to support to help you keep pace with rapid changes. 

Compliance and security

Maintaining a strong security posture is constantly complicated by strict regulations and an ever-changing landscape, outsourcing IT functions can be an investment in easing this challenge.

How our Service Integration and Management Services can help you

FEATURES & BENEFITS

Additional insight to help you transform

RESOURCES

  • The Business Case for IT Outsourcing

    This business case provides solid reasoning behind choosing to outsource your IT instead of keeping everything in-house and on-premise.

    Whitepaper Read the whitepaper

Frequently asked questions

  • What is Service Integration and Management (SIAM) process?

    Service Integration and Management (SIAM) is an approach to managing multiple suppliers of business and IT services and integrating them to provide a single point of contact for your IT management. This holds your suppliers accountable to contracts and ensures you receive value from your technology investments.

  • How can Service Integration and Management (SIAM) services benefit my business?

    Many are disaggregating services to have a streamlined IT estate that can innovate more simply. Assessing your current IT capabilities and the services provided with by third parties is required. This can be complex, compromising the quality of service you are receiving, and requires a significant amount of resource to efficiently manage. Investing in SIAM Services can simplify this complexity. You will receive a single contact to hold accountable for your services and be able to trust that an IT expert is ensuring your providers are held responsible for delivering quality services to your organisation.

  • What are the management models of Service Integration and Management (SIAM)?

    The main 4 models are as follow:

    Retained client as Service Integrator and Manager - This is when you, the retained organisation, is solely responsible for the management of all suppliers as well as for the co-ordinaton of them

    Single Supplier - A Managed Service Provider provides all of your IT services, including the management and co-ordination of services and vendors 

    Service Guardian - A Managed Service Provider delivers one or more of your IT functions, as well ass managing other suppliers and co-ordinating services 

    Separate Service Integrator - A Managed Service Provider manages suppliers and provides the Service Integration and Management layer without any delivery of technology

  • What are the challenges faced without Service Integration and Management (SIAM)?
    • Knowledge gaps
    • Lack of experience
    • Being solely responsible carries risk and is heavy on internal resources
    • Distractions from core business activity can happen
  • What does a Service Intergrator do?

    A Service Integration co-ordinates your service providers, focusing on the provision of your services end-to-end to ensure that all providers are delivering what they contracted and you're receving the value required.

News & Opinions

BLOG // 18-08-2021

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