MANAGED IT SERVICES

System Management

At Advanced, we recognise that an effective system management plan facilitates the optimum delivery of IT Services and allows an organisation’s employees to be agile in their response to business requirements as they change. Within these services, we take responsibility for architecting and managing your IT infrastructure and operations. There are 12 major processes commonly associated with infrastructure management. Understanding which processes are generally strategic and which are usually tactical helps anticipate their necessary interactions.

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ITIL ALIGNED

PRINCE2 ALIGNED

ISO 9001 COMPLIANT

Understanding key issues

CHALLENGES

Integrating new tech

Pressure from the board to work with specific new technologies, can lead to highly challenging integration with your current ecosystem, especially without the support of a partner. 

Distributed environments

As IT ecosystems become more diverse, with many organisations operating hybrid systems, the management of technology is complicated. 

Skills gap

A skills gap could be encountered if and when new problems occur which could result in issues not being resolved within current Service Level Agreements.

How our System Management Services can help you

FEATURES & BENEFITS

  • Strategic processes

    All of these processes have tactical aspects. However, the significant value of each lies more in its strategic attributes. These activities generally require months to plan and deliver, tending to be ‘long-range’ in nature, with a focus of around three years. 

    Production acceptance

    This methodology is used to consistently and successfully deploy application systems into a production environment, regardless of the platform. 

    Capacity planning

    This involves estimating the Data Centre floor space, cooling, hardware, software and connection infrastructures, as well as Cloud computing resources.

     

    Strategic security

    Strategic security is based in advanced threat, vulnerability and risk assessment techniques that are imperative to establishing effective security programs. 

    Disaster recovery

    This involves a set of policies being implemented alongside tools and procedures to enable the recovery or continuation of vital infrastructure and systems following an outage. 

    Facilities management

    Monitoring and maintaining the physical environment where your IT infrastructure is located, whether that be on-premise, Advanced’s Data Centres, Microsoft’s Azure or Amazon Web Services. 

  • Tactical processes

    Some tactical processes contained strategic elements, so it is the nature of the activity that determines which it is. A tactical process is ‘Performance and Tuning’, which is a process that ensures your Key Performance Indicators, service levels and budgets are in compliance with the organisation’s goals. 

    Availability management

    This process aims to define, analyse, plan, measure and improve all aspects of the availability of IT Services. Needs are met through adherence to Service Level Agreements. 

    Change management

    This ensures a systematic and pragmatic approach to dealing with change from the perspective of the organisation and the end user. 

     

    Problem management

    This lays out the activities required to diagnose the root cause of incidents. We then determine the appropriate resolution steps that should be taken, calling out who is responsible for what.

    Storage management

    Establishing and managing procedures, services and standards for managing storage infrastructure and third-party Cloud storage services. 

    Network management

    The provision of WAN, LAN and WiFi connections to keep your organisation functioning online. Our networks are monitored and managed through our 24x7x365 Network Operations Centre.

    Configuration management

    The detailed recording and updating of information about your hardware and software. Without this intelligence, managing your IT becomes increasingly complex and your technology underperforms.

Explore our additional solutions

Cloud Services

CLOUD SERVICES

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Cyber Security Services

IT SERVICES

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Application Modernisation

SERVICE

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News & Opinions

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