Resource Scheduling Software

DRS

On average, field service organisations that use our Dynamic Resource Scheduling Software (DRS) increase productivity of their field-based workers by 25% regardless of their size or the industry sector in which they operate.

We are helping hundreds of organisations to deliver exceptional service for the lowest possible operational cost. We do this through our Dynamic Resource Scheduling Solution (DRS) that seamlessly blends appointed, planned and responsive work across the field based workforce. DRS helps our clients to ensure that all commitments are met, travel time is kept to a minimum and more tasks are completed in a single day.

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How Dynamic Resource Scheduling Can Benefit Your Organisation

  • Increase productivity of your organisation on average by 25%
  • Customer booked appointments improve customer experience
  • Route Optimisation minimises travel time to reduce fuel and maintenance costs
  • SMS customer appointment reminders reducing avoidable contact and missed appointments
  • Dynamic response to emergencies and exceptions

Your Challenges our Solutions

Work planning and scheduling is one of the most critical elements of any field-based organisation. Get it right and it can significantly increase productivity, reduce costs and deliver a far more customer-centric service.

Dynamic Resource Scheduling Software enables you to leverage our unique expertise in planning & scheduling with powerful tools that are intuitive to use and fully aligned to your business.

Dynamic Resource Scheduling understands the nature and type of working being performed, identifies trends and enables more effective alignment of workforce to demand. Our software also has the ability to drill-down into every job or activity to fully understand the performance of your team and individuals.

Through tracking every dimension of your field-based work, managers gain valuable insight into both changing demands and associated consequences on efficiency.

Our DRS Software provides a comprehensive range of analytics that enables managers to take a step back and truly understand every element of their operation. With such insight, managers are able to review the performance of individuals, how work types are changing the geographic spread of work and monitor achievements against key performance indicators.

DRS utilises your organisation’s defined rules to identify workers with the right skills, equipment, geography and availability for each task and then automatically allocates it to their diary.

Our software not only presents available appointment slots, but recommends the most cost-effective slots to offer to the customer at the first point of contact; online, in the contact centre, or in person.

What our Customers think

"We have experienced a reduction in miles, fuel, wasted time and vehicle maintenance as a result which lowers our cost and allows our operatives to complete more jobs in a day with reduced travel."
Mike Thomas, IT Project Manager Ian Williams
"DRS Scheduler has given us the ability to track jobs in real-time and has reduced our number of missed appointments. DRS Scheduler is the backbone of the repairs service and has been a hard-core improvement of saving BHP £1.25 million."
Umesh Natalia, Head of Responsive Repairs, BHP

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