Tailored solutions to help you drive efficiency throughout your service operation

We are the largest dedicated field service software provider, and our service management tools are used by businesses across the UK in a wide range of industries.

Our modular, scalable software supports over 6,500 engineers every day. We collaborate closely with our customers to understand the challenges each specific market faces and to assess individual business requirements. That’s why our solutions can be tailored to the unique needs of your organisation to ensure you have all the essential features you need to drive efficiency throughout your service operation.

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How our software can help

Better customer service

Better customer service

Platform features enable you to tighten Service Level Agreements and improve customer experience

Real-time scheduling

Real-time scheduling

Keep your service operation running smoothly with real-time scheduling and appointment booking that allows you to take in new work, view, manipulate and rearrange jobs

Real-time information

Real-time information

Full cross-device support, allowing field operatives to access all the core functionality and real-time information they need on-site

Explore our software solutions

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Siclops

Our Siclops field service software makes managing your organisation simple. From mobile data, call management and planned maintenance, to scheduling, contract management and intelligence dashboards our solution provides instant access to the information you need on your clients, jobs, equipment, and engineers.

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Business Cloud Essentials ERP Software

To keep up with the pace of change in today’s digital age, we understand that business owners are looking to technology to help control their business.

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Service Director

Service Director is a fully integrated service management, CRM & accounting solution designed to meet all your field service needs.

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Key features

  • Full cross-device support allows increased productivity in your workforce

  • Tighten Service Level Agreements with our call and job management feature

  • Gain unprecedented insight through access to critical management information

  • Achieve greater control over both service calls and field staff, allowing for a more streamlined process

  • Automate manual tasks by increasing resource utilisation

Cloud & IT Services

Cloud & IT Services

Consistent reporting and monitoring to deliver intelligent business insight and ensure business continuity are vital to you functioning at your best. Our partnerships with Microsoft and RedHat provide deep data-based insights and collaborative working for across your modern workplace. Our specialists can understand, migrate, modernise and manage your technology from desktop to data centre and into the Cloud. Technology is our expertise; we will ensure it is benefiting your organisation.

Find out more here

Field Service Management Resources

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We really are focused on you

Field Service Management news articles

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News and Blogs Manufacturing

Brexit distractions are putting manufacturers at risk

Digital transformation – it’s a term that most, if not all, businesses are now very familiar with. What’s more, these businesses recognise that it’s a case of when, not if they need to transform digitally. Those that fail to accept this reality will simply fail to survive.

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Advanced strengthens TruePartner network with Genesis

Genesis Business Systems has announced that it has joined the Advanced partner programme – TruePartner. The appointment underpins Genesis’ strength in the areas of Cloud technology and demonstrates its commitment to helping SMEs accelerate their transformation to the Cloud.

Need more help?

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Support Centre

With a 300 strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.

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Resources

Find out more about our solutions & how we have helped our customers reimagine their business by searching our resources.

Success Stories

Success Stories

See how we enable our customers to positively impact millions of people.