Dynamics 365 CRM

Building deeper relationships and engagement

Microsoft Dynamics 365

Transform your business and meet your customers needs

Microsoft Dynamics Customer Relationship Management (CRM) is a data-driven business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.

Dynamics can play a central role in changing how you do business; driving digital transformation to grow and evolve your business to better meet changing markets and customer needs.  It includes functionality to capture new opportunities across your organisation. Dynamics brings your people, data, and processes together - through intelligent business applications that help to manage and run your business whilst better engaging your customers.

Dynamics 365 for Sales and Marketing

Microsoft Dynamics for Sales & Marketing helps you to sell more, faster – and then deliver compelling, personalised customer experiences.  Applying digital intelligence to predict customer needs, then meeting those needs  to build relationships and bring in more revenue. 

The Sales & Marketing app creates a 360-degree single customer view, providing more opportunities to sell, then structuring your selling to improve sales productivity.  The power of the app to manage personalised marketing will make customer relationships a competitive advantage within your market and versus your competitors. It aligns your content, data, and processes to deliver engaging customer experiences across all of your touchpoints, helps you make smarter decisions, and turns relationships into revenue.

Dynamics 365 Field Service Management

Created for businesses with field agents working off-site to install, fix, inspect and deliver – anything that’s on the road and out of the office.  Microsoft Dynamics for Field Service will help you to turn service calls into a strategic advantage with smarter mobile capabilities.

The Field Service app provides a complete Field Service management solution so that your business can optimise your service schedule with efficient routing, resource skill matching, and reduced travel time.  Plus you can increase first time fix rates and on-time delivery performance; whilst your staff can enhance their real-time communication and collaboration across teams including customer service, dispatch, field agents and customers.

Dynamics 365 Project Service Automation (PSA)              

Microsoft Dynamics for PSA  will help you to successfully manage your project-based business, and better satisfy clients using intelligent tools.  If your business needs to profit from your project management and delivery, then this app will be well worth considering .It helps you successfully control your projects, increasing client satsifaction whilst running your project-based business more productively and profitably.

By putting data, information and processes in one place the  PSA app helps you to get project planning, delivery, resourcing, billing and tracking right first time and on-time.

Dynamics 365 Self-Service Web Portals

We recommend the web portal extension Microsoft Portals for Microsoft Dynamics for an easy-to-use and robust web front-end for your various audiences. They can get support for issues, search knowledge, collaborate with communities, suggest new ideas, and learn more about the products and services that they own.

As a result, this turbocharges the already extensive capabilities of Dynamics into a web-based, interactive sales, services and support platform.  Purpose built for Dynamics, this extension works directly with your Microsoft Dynamics database accounts, contacts and other standard entities, as well as custom entities and workflows, without needing any extra development or integration.

Dynamics OpenLink for Not For Profit (NFP)

NFP organisations wanting to encourage the widest possible adoption of CRM best practice in their organisation need to offer a simple and familiar user interface (UI), on any device, that works with their specialist back-office applications. For membership and fundraising, NFP Dynamics offers the best of both worlds, combining our membership management software, Advanced NG, with Microsoft Dynamics CRM to give easy access from any device to the same data.

NFP Dynamics delivered by our specialist CRM team, provides seamless integration between Advanced NG and Microsoft Dynamics CRM that will suit your precise needs. We are one of the top 60 Microsoft partners in the world, and  a member of the ‘Microsoft Inner Circle’. We use our extensive integration experience to understand your specialist requirements, and to implement a truly focused solution.

Goldcrest Housing CRM

Customer service excellence for housing associations

Based on Microsoft Dynamics CRM, we have devised a solution to simplify the handling of all interactions between your residents and your staff, using intuitive and flexible interfaces. We know that housing associations face numerous challenges when dealing with customers. A common issue is that organisations use multiple systems to log and find information. Often there is no integration between these systems which causes problems when you need to access resident information quickly or track down previous contacts.

Our focused solution not only meets these challenges, it also provides specific workflows to manage the vast majority of queries logged by residents.

ClickDimensions Marketing for Dynamics 365

We recommend marketing extension ClickDimensions for Microsoft Dynamics with email marketing, web intelligence, lead scoring, campaign automation, nurture marketing, social discovery, form capture, surveys and more. ClickDimensions allows organisations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.

Microsoft CRM certified, and a Gold Microsoft Partner for CRM, ClickDimensions was named by Microsoft as the 2012 Microsoft Dynamics Marketplace Solution Excellence Partner of the Year Award winner. It was also the first ever Dynamics CRM ISV to be awarded entry to the invitation-only Microsoft BizSpark One program.

Even more reasons to work with us

  • Better account management
  • Improved contact management
  • Reduced errors
  • Better marketing efficiency
  • Stronger client retention
  • Decision-making reporting
  • Improve your market intelligence and relationship management
  • Deliver outstanding customer service
  • Centralise your data to give fast insight to the information you need
  • The partner of choice
  • Maximise your organisations efficiency
  • Gain access to KPI dashboards and management information
  • Stronger client retention
  • Deploy in the cloud


Bytes Technology Group


Cloud Solutions delivered with excellence in mind

Our recent Cloud Survey has shown that nearly 1 in 2 UK businesses are adopting a Cloud-first strategy to their technology investment and capitalising on the significant benefits offered by Cloud-based ERP solutions in the process.

We work alongside our customers to supply comprehensive and long term support for an ever-changing business environment.

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