Service Director

Out-of-the-box management control software for growing businesses.

Service Director is flexible, scalable and modular, designed to adapt and grow with your evolving business needs. It provides the very highest levels of operational and management control for service organisations with between 15 and 100+ engineers. This intuitive software is simple to use and enables you to provide enhanced levels of customer service to your clients.

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How can it help you?

Tailored to the unique needs of your industry, Service Director is suitable for service companies in both consumer and business sectors. With Service Director, you have the tools to offer improved customer service, faster response times and reduced time to invoice. As well as giving you everything needed to run a profitable business, helping to streamline day-to-day operations and eliminate paperwork, our solution also provides instant access to critical information on your all-important SLA and KPIs.

GDPR

GDPR

We’re committed to supporting your journey to General Data Protection Regulation (GDPR) compliance.

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Benefits

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Supports your growth

Flexible, scalable and modular, our solution is designed to adapt and grow with your business. Simply add new modules when you need them.

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Unrivalled customer service

With call centre supply and scheduling, to contract management and invoicing, you can deliver faster response times and reduced time to invoice.

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Save money and time

Fully integrates with your CRM and accounts system for a complete service management approach, freeing up time to focus on building your business.

Key features

A comprehensive, field service management solution for organisations performing on-site field service activities. Service Director is flexible, scalable and modular, designed to adapt and grow with your business needs. It provides the very highest levels of operational and management control for all types of service organisation, enabling them to provide enhanced levels of customer service to their clients.

Real-time scheduling

Real-time scheduling

You can extend the functionality of your service management system with real-time scheduling, mapping and appointments. This feature allows you to view and manipulate jobs on our Advanced Scheduling Planning tool, view jeopardy issues and resolve them, as well as monitor the progress of jobs when your engineers start work on them.

Web access for customers and subcontractors

Web access for customers and subcontractors

A secure login process ensures that only those with approved access can login. Access to data can be restricted so that customers can only see information that is relevant to them. Subcontractors can also view and update jobs allocated to them. This means that you receive immediate updates and can quickly spot any service issues.

Reporting

Reporting

Our comprehensive management reporting software does all the work of automatically collating and distributing your real-time information – so you don’t have to.

"Advanced has an excellent reputation across the sector and having multiple products from the same supplier means that our IT systems are more integrated, which saves us considerable amounts of time and therefore money."
Marc Jordan, Assistant Principal, College of North West London

Read how we partner with some of our customers

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"Advanced has successfully built a really strong, resilient and flexible platform that offers versatility and scope for many years to come."
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Advanced Client Logos tideway
"Having a flexible and reliable platform allows us to create a long term IT strategy leading up to and after the completion of the tunnel."
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We really are focused on you

Service Director news article

News and Blogs Team

Risk versus reason

There’s a concept gaining momentum which is that every organisation could, or should be seen as a technology company, simply with the appropriate license, where necessary, to operate in a particular sector such as banking or retail.

News and Blogs Data 35
News and Blogs Data 37

Need more help?

Support Centre

With a 300 strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.

Resources

Find out more about our solutions & how we have helped our customers reimagine their business by searching our resources.

Success Stories

See how we enable our customers to positively impact millions of people.