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Field Service Management.
We understand the importance of mobile working for field service professionals, so we created our field service solution to allow your staff to have remote access anywhere, anytime. This improves visibility within your business and allows you to better understand what is going on in real-time in order to become more successful and deliver the high-level of customer service that is expected.
Our experience working with a wide range of businesses means we understand that you will have specific requirements which require flexible and scalable software. Siclops is built with the capabilities of your sector in mind, whether this is refrigeration and catering equipment, access security and fire, air conditioning, heating and ventilation and so much more. Our solution is scalable to your needs meaning we’re the right choice for you, now and in the future.
With our field service management offering, businesses are able to lift burdens of day-to-day processes, which are holding them back, and leverage the opportunities of smarter working to drive profitable growth.
We deliver an end-to-end enterprise service management system designed for any field service organisation between 10 and 200+ engineers providing installation, service or maintenance using field, site-based or subcontracted labour. Our field service software is built for organisations looking to grow revenue.
Tailored to the unique needs of your industry, our technology ensures you meet all your needs from prospecting to invoicing in one solution. Using one reliable system gives you the opportunity to improve customer service with faster responses and reduced invoice times. Our software is secure, fast and scalable.
Software for growing organisations
Our solution is packed full of cutting-edge features to enhance efficiency and improve customer service, backed by a reliable system to manage all your business requirements from one place.
Remote access 24/7
Our technology is built to give you access to the system which powers your organisation on multiple devices - wherever you are working from.
Fast and scalable
In field service, efficiency is key for employees and customers. Powered by a system which can grow with you, Siclops is the field service solution of choice for organisations looking to improve their processes.
Specific to your organisation’s needs
We work with a wide range of field service organisations to make our solution right for you whilst complying with various specific industry regulations such as NICEIC, SIA, NSI, HSE and F-Gas.
Increase efficiency, enhance customer service and improve profitability
Using Siclops gives your organisation an extra edge. Real-time visibility of your customers, jobs and engineers saves time and increases productivity.
Reliable, modern software
Providing you with a fresh user experience like no other, Siclops cutting-edge interface, combined with all the features of our ever-reliable solution means you have one complete system in place to manage your entire business.
Advanced solutions offer a wide range of comprehensive features, to give you a fully integrated, end-to-end solution designed to keep your service operation running smoothly.
Make real-time scheduling, including real-time appointment booking, a reality. Take in new work, view, manipulate and rearrange jobs, and send updates via your mobile solution. View potential jeopardy issues and monitor job progress as engineers become committed to working on them. The platform includes options for Assisted (standard) or fully-automated (advanced) scheduling.
Provide your field operatives with all the core functionality and real-time information they need out in the field, with fully-or self-managed system options. Gain full traceability of every job and every message sent from your mobile device. Full support for multiple mobile devices, including smartphones, PDAs, tablets, notebooks and laptops. Remove hard-copy paperwork and replace with real-time, on-site, electronic technician management information, including automated timesheets, parts control, customer signature and photo capture.
Gain tight financial control and complete visibility from one integrated software solution. Siclops integrates with the award-winning Exchequer accounting solution to provide a powerful back-office business and accounting system that is designed to drive efficiency throughout your organisation. The integration allows you to manage all transactional activity including customer and supplier management and includes general ledger, general ledger views, cashbook, sales and purchase ledgers, eBanking and payroll.
With a 300 strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.
Find out more about our solutions & how we have helped our customers reimagine their business by searching our resources.
See how we enable our customers to positively impact millions of people.