Care Management
Person-centred care software, empowering effective, compassionate care delivery
Experience enhanced person-centred care for your clients. Build solid rapport from initial contact and stay in control of delivering safe, effective care. Combined with recruitment and employee management features to boost satisfaction and empower teams to focus on delivering high-quality care.
Supporting our customer base across all different care provisions
Tools to support you whilst your teams support the community
Care Management Software Features
All types of care services, over multiple locations, in one unified place
Imagine having every aspect of your organisation effortlessly connected - coordination between locations becomes easy, ensuring every client receives consistent, person-centred care no matter where they are. Elevate your operations and experience the difference Care Management can bring to your organisation and the people you care for.
- Handles all care services efficiently across multiple locations.
- Centralises all data in one system for faster, more informed decision-making.
- Enables confident resource allocation to where it’s needed most.
- Streamlines team communication to reduce errors and enhance collaboration.
- Empowers teams to maximise their performance and deliver outstanding care.
- Elevates organisational operations, benefiting both your team and those you care for.
Application through to employee
A solution that provides a clear view of applicants, throughout their entire journey, to becoming a full employee is a game-changer. It creates a smooth and efficient pathway for bringing the care sector’s top talent into your organisation, enhancing operational performance and care delivery, making you the employer of choice.
- Tracks every stage of the recruitment process for thorough and informed hiring decisions.
- Ensures critical details, like DBS checks, are never overlooked.
- Improves onboarding with organised and accessible processes, reducing time to hire.
- Sets new employees up for success from their very first day.
- Provides effective resource allocation to ensure teams are well-staffed and ready to meet client needs.
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Proactive moves with capacity planning
Care co-ordination is a complex task for care organisations. Large numbers of employees and multiple locations, the task becomes harder to plan the right times, needs and availability. The approach of Capacity planning not only improves day-to-day performance but supports long-term planning, helping care providers deliver exceptional outcomes with confidence and precision.
- Ensures enough employees are available to maintain service continuity.
- Provides proactive recruitment tools to address workforce shortfalls effectively.
- Offers data-driven insights to focus recruitment efforts and reduce reliance on costly agencies.
- Delivers real-time data visibility for swift and informed responses to client needs.
- Enhances consistency and personalisation in client care services.
- Supports long-term planning to achieve exceptional outcomes with precision and confidence.
Employee Management
Efficient onboarding, continuous training, and employee welfare focus lead to a supported, skilled workforce, improving care quality, client satisfaction, and team stability.
- Comprehensive onboarding with cost-effective inductions, shadowing, and training to get applicants ready to work quickly.
- Maintains a strong focus on employee management, ensuring team members feel valued and supported.
- Helps employees manage a healthy work/life balance through pre-defined availability for simple coordination.
- Prioritises employee welfare with ongoing reviews and training to ensure compliance and satisfaction.
- Offers full training visibility, enhancing safety and satisfaction for both clients and employees.
- Retains skilled employees, improving the consistency and quality of care provided to clients.
- Reduces recruitment costs and time, creating a stable, positive work environment.
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Enquiry Management
For care organisations, managing initial enquiries, whether from a prospect or referral, can be a challenging process. High volumes of requests often make it difficult to track each one effectively, leading to delays in responses and the risk of potential clients being overlooked. Care Management transforms this process with a centralised, easy-to-use solution.
- Tracks every enquiry for timely follow-ups and accurate, streamlined record-keeping.
- Provides full visibility of potential clients to guide informed decision-making.
- Minimises delays and reduces errors to enhance efficiency and reliability.
- Builds trust with clients and their families from the very first interaction.
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Onboarding Pathway
Ensuring a smooth onboarding process for new clients is vital. It sets the tone for their entire experience, building trust and fostering confidence from the very beginning. Care Management offers onboarding pathways enabling smooth transitions from initial enquiry to welcoming them into your care.
- Enhances client satisfaction through a thorough and caring approach that builds trust and professionalism.
- Offers adaptable pathways for standardisation, aligning with your organisation's unique processes for consistent care delivery.
- Promotes consistency across locations for both employees and clients, improving service reliability.
- Ensures clients feel valued and supported, contributing to better care outcomes and stronger relationships.
- Establishes a solid foundation for delivering the quality and compassion clients expect and deserve.
Assessment and Planning
Assessment and planning plays such a vital part of person-centred care. Care Management provides accurate, consistent assessments of client needs, that form the foundation for personalised care or support planning that truly addresses individual requirements. Person-centred care.
- Automates and centralises processes to enhance efficiency and accessibility for care organisations.
- Provides full visibility and access to information when and where it's needed.
- Facilitates collaborative planning between clients, their families, and care teams for personalised care delivery.
- Strengthens teamwork among care teams, leading to improved care outcomes and client satisfaction.
- Empowers care providers to deliver compassionate, tailored care while upholding operational excellence.
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Forms Design
Documents and tools are utilised by care organisations for the collation of information in many areas. These are often honed over time with continual adaptations and become the foundation of many processes. Care Management support your approach with tailored forms.
- Create customised assessment forms that replicate existing document templates seamlessly.
- Retain your organisation's proven tools and methods without sacrificing established workflows.
- Benefit from a tailored, adaptable approach that aligns with your unique operational needs.
- Make simple adaptations and revisions to processes as your organisation's needs evolve, ensuring flexibility and scalability.
Dependency Analysis
With extensive assessments to calculate assessed hours of care it is then difficult for care organisations to see whether processes could help affect improvement or whether a re-assessment is required. Care Management provides metrics that allows dependency analysis to happen in multiple ways.
- Gain valuable insights across multiple locations to identify successful processes and implement improvements organisation-wide.
- Enhance overall metrics and outcomes by replicating proven practices in other locations.
- Access individual client measurements to determine if re-assessments are needed or to support funding negotiations.
- Improve transparency to ensure consistent, reliable, and high-quality care delivery.
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Mobile app for all care delivery types
With different care provisions comes different processes and often care organisations need to resort to separate software to support care delivery. The mobile app transforms how care is delivered.
- Supports all types of care services, including residential, domiciliary, and supported living.
- Strengthens communication with care teams, keeping everyone aligned, no matter their location.
- Provides real-time updates, enabling care workers to quickly adapt to changes in a client’s needs.
- Reduces errors and missed responsibilities with up-to-date information.
- Optimises workflows and offers instant access to essential information, boosting efficiency.
- Minimises administrative burdens, allowing care teams to focus on delivering high-quality care.
- Enhances overall care quality, driving better outcomes and greater satisfaction for clients and care professionals.
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Client Information
Having a client's information readily available is crucial for all service delivery types to be able to deliver high-quality, safe, personalised care. The Care Management mobile app empowers care teams by putting essential client information at their fingertips.
- Provides easy access to care plans, medication schedules, and risk alerts, ensuring efficient care delivery.
- Supports tailored, person-centred care to meet each individual’s unique needs effectively.
- Enhances operations by promoting better decision-making through comprehensive accessible information.
- Reduces errors and supports timely actions to create a safer and more supportive care environment.
- Delivers tools that empower care teams to provide responsive, high-quality care.
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Recording Care
However, this process can be highly time-consuming, taking valuable time away from direct client care and increasing the workload for busy teams. The Care Management mobile app makes it simple for care teams to record every action with speed and accuracy.
- Features an easy-to-use, icon-driven interface for quick and accurate documentation.
- Allows care teams to log tasks effortlessly with an intuitive design that simplifies record-keeping.
- Reduces administrative workload by up to 80%, freeing up valuable time for care teams.
- Minimises the focus on paperwork, enabling more attention to high-quality care delivery.
- Empowers care teams to meet clients' needs efficiently while providing exceptional support.
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Observations
Making tailored client observations for those who need it is vital for care organisations to identify and deliver appropriate interventions, and ensure high-quality, personalised support.
- Enables care teams to monitor client conditions consistently, identifying changes that may signal health declines or risks.
- Supports timely interventions to prevent small issues from escalating into serious complications.
- Facilitates personalised care by tailoring care plans to align with each client’s current needs.
- Enhances client safety and promotes better health outcomes through proactive monitoring.
- Bolsters trust and showcases the organisation’s commitment to delivering the highest standards of care.
- Strengthens the foundation for reliable, person-centred care that adapts to evolving situations.
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Medication Management for clients at home
eMAR (Electronic Medication Administration Record) offers an innovative approach to medication management in domiciliary care settings, making it easier to deliver accurate and reliable support.
- Reduces the risk of missed doses and medication errors, ensuring safer care delivery.
- Provides real-time updates and robust record-keeping, including body maps, for accurate medication management.
- Ensures medication schedules and MAR charts are always up to date, supporting better compliance.
- Enhances peace of mind for clients and care teams with reliable and efficient medication tracking.
- Equips organisations to deliver consistent, high-quality care, fostering trust and confidence.
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Medication management for clients in residential settings
With residential settings the management of medication can uncover difficulties due to disparate, unintegrated systems. With Care Management and MED e-care, empower your care teams to provide high quality, safe, person-centred care.
- Minimises the risk of medication administration errors, ensuring residents receive accurate doses.
- Directly connects with dispensing pharmacies to streamline access to appropriate medications.
- Automatically updates information in Care Management, eliminating duplicate entry and reducing administrative tasks.
- Keeps care teams informed, enabling better decision-making and improved clinical safety.
- Strengthens compliance with strict regulatory standards, supporting organisational accountability.
- Enhances resident safety and fosters trust through consistent, accurate medication management.
Quality and compliance
Maintaining quality and compliance is essential to ensure the safety and well-being of clients whilst building trust with families and broader stakeholders. Care organisations often struggle with how to be able to monitor and prove compliance due to complex regulations and the ongoing need for consistent oversight. Care Management provides the support and business insight whenever, wherever you need to.
- Real-time, personalised graphical views through interactive dashboards for instant oversight.
- Tailored dashboards to individual job roles and functions, providing critical information at a glance.
- Dashboard visibility on how you are meeting regulatory body quality statements, tracking key metrics like planned care delivery, employee reviews, and training.
- Ensures compliance with regulatory guidelines through continual review by the OneAdvanced dedicated clinical team.
- Enhances organisational credibility and reputation by upholding high standards.
- Aligns quality and compliance efforts to improve care delivery and outcomes, fostering a culture of reliability and excellence.
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Recording of accidents, incidents and safeguarding
Recording accidents, incidents, and safeguarding concerns is crucial to identify patterns, prevent future risks, and comply with legal and regulatory requirements. Accurate documentation not only protects clients and employees but also fosters transparency, accountability, and trust.
- Simplifies recording of accidents and incidents with clear sections for details, body maps, and follow-ups.
- Triggers automated notifications to the right individuals for swift action.
- Provides visibility and evidence for each step taken in response to events.
- Allows seamless progression of recorded items to safeguarding records when necessary.
- Enhances safety for employees and clients with comprehensive tracking and reporting.
- Delivers clear oversight and trend analysis to support risk planning and service improvements.
- Builds a knowledge base of reportable events, aiding in the prevention of future escalations.
Body Maps
Body maps are an invaluable tool for care organisations when documenting accidents or incidents involving clients.
- Offers clear visual representation of injuries or sores anywhere on the body, improving precision in record-keeping.
- Reduces the risk of misunderstandings or missed details through thorough documentation.
- Enhances transparency across care teams for better communication and collaboration.
- Promotes clarity and safety in delivering person-centred care.
- Supports accurate tracking to improve outcomes and ensure consistent care quality.
Trend Analysis
By identifying any patterns with accidents or incidents, organisations can spot potential risks before they escalate. Care Management provides insight that empowers teams to proactively mitigate risk.
- Utilises trend analysis to demonstrate a commitment to protecting clients and ensuring safety.
- Fine-tunes safety protocols to address recurring issues and minimise future risks.
- Fosters a culture of proactive risk management for improved care safety.
- Reinforces trust and confidence in services with transparent and consistent care standards.
Business intelligence for Care Management
Care Management gives your organisation the clarity and control needed to harness real-time business intelligence that aligns with your goals. For many care organisations, the challenge lies in being "data rich" but "information poor." Care Management acts as a single source of truth, delivering actionable insights that empower your team to make informed decisions and drive your mission forward.
- Real-time, personalised graphical views provide instant oversight, eliminating the need to run reports.
- Interactive dashboards enable you to drill down into your records and engage with key data directly.
- Pre-tailored dashboards are designed for specific roles, ensuring everyone has the information they need.
- Customisable workflows automate business processes, reflecting your organisation’s structure and improving efficiency.
- Advanced searches and dashboards deliver fast, accurate results to streamline regulatory inspections and support compliance.
Care Management technology
Care Management delivers everything you need on a platform you’ll soon wonder how you managed without. Far beyond care plans and records, it offers an advanced, cloud-based solution designed to elevate your organisation’s efficiency, security, and functionality. Gain the power to effortlessly manage every part of your care operations with confidence.
Benefits of this feature
- Cloud-based technology ensures you always have access to essential tools and functions, anytime, anywhere.
- Evergreen technology delivers a future-proof solution, continually reviewed and protected from obsolescence.
- Software as a Service (SaaS) means no installations or maintenance—just effortless, reliable performance.
- Stay assured with automatic upgrades, ensuring you’re always on the latest software version without disruptions.
- Built on Amazon Web Services, our platform guarantees reliability, robust performance, and top-tier security.
Putting teams and clients in the driving seat of responsive, person-centred care
Elevate care provision, from first referral and client onboarding to tailored assessments with point-of-care access. See what dynamic care planning can bring to your service.
It will enable more efficient working within the service, so service delivery will improve as a result.
Mark Hanna, CEOAge UK
Care Business Management helps you better co-ordinate and plan your business model for the future.
Kathy Skinner, Senior Business Systems AdministratorBen Care
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Putting you first
We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.FAQs
Care management software is a digital tool designed to streamline the operations of care organisations by managing tasks like client records, assessments and reviews, care delivery and compliance. It helps improve efficiency, ensure regulatory adherence, and enhance the quality of care provided.
When choosing the right care management software, assess your organisation's specific needs, such as planning needs and processes, client record management or compliance, and ensure the software offers those features. Additionally, prioritise user-friendly interfaces, scalability, strong customer support, and compliance with industry regulations.
Software for person-centred care is about choosing care management software that has been designed with the client at the core. Look for features like alignment with PRSB About Me. It empowers care providers to deliver personalised, holistic support while improving communication, documentation, and overall care quality.
As a web-based system and the additional mobile app, Care Management is accessible from any location - be it your workplace, your home, or while you're out and about.
Using Amazon Web Services (AWS), the world’s leading cloud provider, we ensure unmatched reliability and top-tier security. All data is securely stored within the UK and mirrored across several Availability Zones to enhance resilience.
Yes, with the constant risk of cyber threats like malware and hackers, we understand the importance of keeping systems updated. Our cloud model incorporates regular security updates for both operating systems and third-party tools. This zero-downtime process ensures your security is always current, minimising risks and removing the need for manual interventions.
Yes, Care Management offers extensive configurability. It comes equipped with pre-configured data capture forms, dashboards, and reports, all of which you can effortlessly adapt to address your evolving requirements.
Yes, the system allows for an initial deployment at one site, with the flexibility to expand to additional sites and services whenever you're ready.
Yes, Care Management includes a purpose-built app designed to assist employees across all types of care delivery types, whether they’re in the community or residential setting. It enables care teams to access their diary and see real-time updates, supporting a better work-life balance. Employees can easily view care plans, record visits, and track tasks completed. The app also has an offline mode, so any data entered without an internet connection will sync securely as soon as the signal is restored.
Yes, OneAdvanced ensures every customer is supported by an experienced team of technology professionals with deep industry expertise. A dedicated Project Manager will oversee your Care Management deployment, ensuring the process is efficient and seamless while guiding you every step of the way.
As part of the wider Care Business Management solution, Care Management connects with Care Invoicing, Care Rostering and Care Payroll, providing a single source of truth. It also sits as part of a wider portfolio of business software solutions dedicated to the sector, such as Financials. If you already have other systems in place, Care Management employs open APIs, allowing us to explore interoperability options with you.
Relying on multiple systems leads to disconnected data and limited visibility. Using Care Management as part of Care Business Management, alongside Care Invoicing, Care Rostering and Care Payroll, delivers a unified, secure, and accurate source of truth for your operations.
Care Management not only integrates with eMAR solution MED e-care for residential settings but also provides eMAR for domiciliary care settings, maintaining the highest standards of medication management and administration.
Yes. Our solution is a fully SaaS, cloud-based platform hosted on AWS, providing security and the flexibility to scale effortlessly for additional users, teams, and features. Upgrades are automatic, smooth, and occur without any downtime.
We’d be delighted to provide you with in-depth case studies or arrange for you to hear a direct testimonial from one of our clients.
Care Management is specifically tailored for multi-site care providers, supporting a range of disciplines and settings such as residential, domiciliary, supported living, mental health services and many others. With its advanced capabilities, the system is particularly well-suited for larger care organisations.
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