Silk Logistics operates multiple sites across Australia, managing a diverse workforce that includes both permanent employees and agency staff. Accurately tracking time and attendance across these locations was critical, not only to ensure correct shift management but also to gain visibility into workforce productivity. Without a centralised, integrated system, it was challenging to capture consistent, real-time data, compare productivity between permanent and agency staff, and identify opportunities to improve operational efficiency for the benefit of their customers.

To address these challenges, Silk Logistics implemented OneAdvanced’s Time and Attendance solution, complete with on-site time clocks across all locations. The system captures precise clock-in and clock-out times, providing a clear picture of shift adherence and labour utilisation. Beyond simply tracking attendance, the platform delivers detailed productivity data, enabling Silk Logistics to monitor and compare the performance of agency and permanent workers. The flexibility of the system’s APIs allows seamless integration with existing business systems, ensuring data flows smoothly without disrupting established processes.

With OneAdvanced in place, Silk Logistics now has complete visibility over time and attendance data across every site. Accurate, real-time information on both agency and permanent staff performance has allowed the company to measure productivity more effectively, drive the right behaviours, and ensure they deliver the highest service levels to their customers. The ability to integrate with existing systems through robust APIs has created a streamlined, end-to-end workforce management process. This has not only improved operational efficiency but also provided valuable insights that support data-driven decision-making and future growth.