IQ Care

Caregivers often need to jump between different areas of the system to piece together everything they need to know about the care they're delivering. This makes it harder to get a complete, accurate picture and increases the risk of missing something important. 

• All relevant care information is now available in a single, unified view 

• No more switching between multiple screens or sections to find what you need 

• A more complete picture of the care being delivered, in one place 

Value to you: Caregivers can make better-informed decisions with a complete view of care information at their fingertips. This reduces the risk of missing important details, improves continuity of care, and strengthens communication between care teams.  

Demonstrate evidence of care delivery for regulatory and inspection purposes, including CQC requirements. 

Working out annual leave entitlement for caregivers on zero-hour contracts hasn't always been straightforward, leaving room for confusion about what they are owed. 

• Annual leave entitlement can now be calculated based on hours worked 

• A clearer, more accurate view of leave entitlement for zero-hour contract caregivers 

Value to you: Caregivers on zero-hour contracts gain greater transparency and confidence in their annual leave entitlement. This reduces ambiguity, supports fair workforce management practices, and helps providers stay compliant with employment requirements. 

Coordinating care delivery takes time, especially when adding bookings, assigning carers, and capturing the details needed to run things smoothly involves extra manual effort. 

• Easier to assign carers to groups of bookings 

• Easier to capture the common criteria needed to coordinate care delivery 

• Easier to add bookings to Runs 

Value to you: Booking and scheduling teams can manage Runs more efficiently, spending less time on manual coordination and more time on delivering great care.

For people who only need to review, endorse, or approve occasionally, finding the right activity in amongst a full procurement workflow can be confusing - and that friction leads to missed approvals and stalled workflows. 

• A dedicated workspace for reviewing stage and phase activities, endorsements, and approvals. 

• Built specifically with infrequent users in mind, so there's less to learn and less to search for. 

• Makes it simpler to take part in procurement and contract workflows without needing deep solution knowledge. 
   

Value to you: Delegate Workspace helps more people participate confidently, which means fewer delays caused by missed approvals or hard-to-find information. Workflows keep moving, and the people who only dip in occasionally can do their part quickly and easily.

Without a live view of spend against a contract, it's hard for Contract Managers to know how close they are to agreed limits - which means overspend is often only discovered after the fact. 

• Link Contract records to Purchase Orders, with direct updates from your finance system. Alternatively, provide a finance system contract ID to capture spend related to that contract. 

• Get a real-time view of expenditure against specific contracts and agreements. 

• Access spend reporting at multiple levels, for a fine-grained view across the business, by category, or by supplier. 

Value to you: Contract Managers gain real visibility and control over spend, catching potential overspend earlier and making more informed commercial decisions. Deeper spend reporting also helps teams spot opportunities for cost control and stronger supplier management.

Supplier due diligence often relies on emails, spreadsheets, and manual trackers spread across different teams. That makes it hard to assess suppliers consistently, slows decisions down, and increases the risk of something being missed. 

• Manage due diligence for new and existing suppliers through one workflow. 

• Use a configurable, structured process that adapts based on the nature of each supplier engagement. 

• Gather input from internal stakeholders, compliance teams, security teams, and suppliers themselves, all in one coordinated process. 

Value to you: Third -Party Risk Management helps reduce the financial, operational, security, and compliance risks that come with working with suppliers.

Replacing fragmented, manual processes with a structured workflow means procurement teams can assess suppliers more consistently, improve accountability, and move due diligence and contracting decisions along faster. 

Staying compliant while buying - adhering to approved suppliers, managing risk, keeping spend under control - takes real effort, and it's easy for purchases to fall outside policy without anyone noticing. 

The Guided Purchasing AI Assistant, available now in Private Preview: 

• Helps you find what you need instantly using everyday language, no complex searching required. 

• Uses your catalogue data, past order history, and your organisation's procurement policies to guide each purchase. 

Value to you: You make better purchasing decisions with less effort, and your organisation sees stronger adherence to policy and contracted suppliers. That means less maverick spend, and more value from every procurement pound spent. 

*This feature is currently part of our Private Preview programme

Finance teams need numbers they can trust without reconciling multiple sources. This update strengthens Financials with improved data quality and reporting. 

• Trust more accurate, better-connected financial data 

• Reduce time spent reconciling reports 

• Get clearer visibility into financial performance 

Value to you: Finance teams can trust the numbers first time, cutting the reconciliation work that delays month-end reporting.

Getting value from technology is about more than the software itself. From onboarding and implementation through to support, optimisation and ongoing growth, every stage of the customer journey matters. In our Autumn Release Wave, we're bringing these experiences together through Intelligent Services, combining digital onboarding, tiered support, AI-powered assistance, advisory expertise and repeatable delivery frameworks to help customers realise value faster and achieve better outcomes.

• Access Intelligent Service Tiers aligned to your business needs, from digital-first support through to Elite services with a dedicated Customer Value Manager, strategic reviews and additional expert services.*
• Resolve issues faster with Arlo, using AI-powered assistance, intelligent automation and improved routing to deliver quicker answers and reduce unnecessary escalations.
• Get up and running sooner with a streamlined onboarding and delivery experience, offering clear timelines, defined outcomes, greater visibility and a faster path to value.
• Make better use of your investment through Advisory Services and Product Health Checks, helping identify opportunities for optimisation, adoption and ongoing value realisation.
• Experience a connected service journey, where onboarding, support and professional services work together to deliver a more seamless experience.

A smarter, more proactive service experience designed to help you achieve value faster and get more from your OneAdvanced solutions.

*Or according to your applicable framework.

Every sector IQ needs the same things underneath it: joined-up data, fast analytics, and infrastructure that reaches every region you operate in. This wave strengthens the Intelligent Platform across all of it, so every product built on top gets richer, faster and more capable without any extra work on your part. 

• Ask your data questions in plain English and get charts or dashboards back, with no report request or query language needed.
• Run on infrastructure live natively in the UK and Australia, keeping data in-region and cutting cross-region latency for local customers.
• Trust AI outputs checked through a structured, auditable review process, giving regulated sectors demonstrable assurance before and after go-live.
• Work with trusted partners who can onboard and manage their own customers directly, with strict boundaries and full audit visibility throughout.
• Self-administer secure data sharing to Snowflake without needing direct platform access, cutting out manual service account requests. 

A stronger platform underneath, so every product built on it gets better too. 

Getting real value from AI has meant juggling separate tools for chat, knowledge and reporting, each with its own login and its own limits, and none of them talking to each other. IQ brings all of it together in one conversation, built on a sovereign platform designed to run at true enterprise scale, wherever your data needs to live.

• Work entirely from chat: a fast, dependable conversation with model choice, live web search and memory of past interactions
• Ground every answer in your own documents, uploaded and scoped under your organisation's control, not a generic knowledge base
• Ask for what you need in plain language and IQ applies the right skill automatically, with no separate tool to learn
• Query your own data in plain English and get self-serve dashboards and reporting inside the conversation itself
• Give administrators one governed home for licensing, user management, usage reporting and integrations, replacing scattered support tickets
• Deploy IQ wherever your data must live, public cloud, private cloud or fully disconnected, with sign-in and compliance enforced automatically at every layer