Autumn 2026 Release Wave

Getting real value from AI has meant juggling separate tools for chat, workflows, knowledge and reporting, each with its own login and its own limits, and none of them talking to each other. IQ Chat, launching as part of our Intelligent Experience in the Autumn Release Wave brings all of it together in one conversation, built on a sovereign platform designed to run at true enterprise scale, wherever your data needs to live. 

What you get 

• Work entirely from chat: a fast, dependable conversation with model choice, live web search and memory of past interactions 

• Ground every answer in your own documents, uploaded and scoped under your organisation's control, not a generic knowledge base 

• Ask for what you need in plain language and IQ applies the right skill automatically, with no separate tool to learn 

• Query your own data in plain English and get self-serve dashboards and reporting inside the conversation itself 

• Give administrators one governed home for licensing, user management, usage reporting and integrations, replacing scattered support tickets 

• Deploy IQ wherever your data must live, public cloud, private cloud or fully disconnected, with sign-in and compliance enforced automatically at every layer 

• Remove shadow IT and use AI safely in your organisation 

One conversation, one platform, built to run everywhere your business does, from the smallest team to the largest enterprise deployment. 

Risk teams have historically needed to work around their own data to get value from it. This wave connects risk information to the IQ Data Platform and introduces a private preview of Compliance capability. 

• Explore complex risk data through hierarchical filtering 

• Feed risk information into your existing BI tools 

• Get early access to a new Compliance capability 

• Move towards a single, connected governance and risk view 

Neighbourhood and Primary Care Network working means requests need to move between practices, not stay locked. Patchs now supports cross-organisational booking and referrals in addition to enhancing it's messaging pathways.

• Route bookings and referrals across practice boundaries
• Manage capacity and demand across a PCN or hub
• Schedule structured messaging sequences to patients over time, whilst tracking patient responses and communication sequences.

What does this mean for you? PCNs and hubs manage patient demand across practice boundaries instead of each practice working in isolation.

Getting value from technology is about more than the software itself. From onboarding and implementation through to support, optimisation and ongoing growth, every stage of the customer journey matters. In our Autumn Release Wave, we're bringing these experiences together through Intelligent Services, combining digital onboarding, tiered support, AI-powered assistance, advisory expertise and repeatable delivery frameworks to help customers realise value faster and achieve better outcomes. 

• Access Intelligent Service Tiers aligned to your business needs, from digital-first support through to Elite services with a dedicated Customer Value Manager, strategic reviews and additional expert services.* 

• Resolve issues faster with Arlo 2.0, using AI-powered assistance, intelligent automation and improved routing to deliver quicker answers and reduce unnecessary escalations. 

• Get up and running sooner with a streamlined onboarding and delivery experience, offering clear timelines, defined outcomes, greater visibility and a faster path to value. 

• Make better use of your investment through Advisory Services and Product Health Checks, helping identify opportunities for optimisation, adoption and ongoing value realisation. 
• Experience a connected service journey, where onboarding, support and professional services work together to deliver a more seamless experience. 

*Or according to your applicable framework.