Managed IT Support Services
Driving consistent, high-quality IT service
Our Managed IT Support Services combine expert-led service desk, intelligent self-healing technology and proactive account management - keeping your workforce productive, your access governed and your IT running quietly in the background.
Trusted to support the people behind mission-critical services across regulated sectors
Behind the scenes of transforming IT support
Watch our Head of Service Delivery, James Elwood, talking about the Tech Bar we implemented for a legal customer, offering personal, walk-up IT support. No more long calls or delays – just instant help when it’s needed most. Could this be the future of IT services?
Your people, supported. Your IT, exactly as it should be
The core of everything your business delivers depends on your digital estate. When technology gets in the way, productivity, confidence and client experience all suffer. Our expert-led service desk combines self-healing automation and governed identity management with a ded
IT Service Desk
Fast, expert support. First time, every time
Your people don't distinguish a critical failure from a forgotten password - they just need it resolved. Our service desk delivers expert-led support around the clock, across every channel, SLA-driven, UK-based and built around your users.
- 24/7 user and technical support
- Multi-channel access (phone, portal, chat)
- SLA-driven performance and reporting
- UK-based support with flexible coverage
IT Service Management (ITSM)
Structure that drives consistency, not complexity
Good service management is invisible . . . until it's absent. We implement ITIL-aligned ITSM frameworks bringing structure and governance - incident management, change control, service catalogues - run as a reliable, accountable function.
- ITIL-aligned service processes
- Incident, change, and request management
- CMDB and service catalogue integration
- Reporting and continual service improvement
Onsite Services
Flexible, nationwide onsite IT support that integrates seamlessly with your team
Some issues need a person in the room. Our onsite engineers work alongside your teams UK-wide, handling deskside support and device rollouts - fully integrated with our remote desk for a seamless experience, wherever the engineer is.
- Skilled engineers available nationwide
- Flexible cover for planned or ad hoc needs
- Deskside, floorwalking, and build services
- Fully integrated with remote support
Managed SDM & TAM (Service Delivery & Technical Account Management)
The relationship layer that keeps everything on track
Every iMSP engagement includes a named Service Delivery Manager and Technical Account Manager. Your SDM owns performance and improvement, your TAM aligns our capabilities to your roadmap - together ensuring you get more from the service.
- Named SDM as your primary service performance contact
- Regular service reviews with SLA analysis and improvement planning
- Named TAM owning your technology roadmap and strategic alignment
- Proactive guidance on new services and technologies that could add value
TechBar
On-site and remote support that’s fast, friendly, and always available when users need help
Not every IT issue belongs in a ticket queue. TechBar gives your people fast, face-to-face support - on-site or remote - for when they need a person, not a portal. It reduces downtime and makes IT feel like a service, not an obstacle.
- Walk-up and remote IT support desk
- First-line tech support and troubleshooting
- Staff onboarding and device setup
- Employee IT training and guidance
Recognised for excellence
Celebrating our industry award nominations and a proud win
We’re delighted to be recognised for the work we do to deliver innovative solutions and expert support to our customers. We are proud to have won Best Cloud Support Provider 2025, and are shortlisted for IT Services Company of the Year & Cloud Services Partner of the year, with the results to come soon.
Renewing with OneAdvanced advances our move to a market leading ITSM environment, strengthens knowledge and service management to support business growth, extends IT support coverage across our offices, and provides a dedicated Service Delivery Manager attentive to our needs.
Russell Owen, Head of Service DeliveryFoot AnsteyWe were pleased to discover that our organisational cultures were aligned, making the decision to choose OneAdvanced that much easier.
Nirupa Wikramanayake, Group CIOIrwin Mitchell
What our Managed IT Support Services mean for your business
Fast, expert support that keeps your people productive and your access governed.
Fewer disruptions, fewer tickets
Self-healing tech detects and fixes issues before they're tickets, keeping users productive without burdening your IT team.Accountability you can see
Dedicated service management, regular reviews and SLA reporting give full visibility into performance and improvements.Faster resolution for users
Responsive, sector-specific support across phone, portal, chat and onsite routes resolves issues fast, cutting lost work time.Governed user access, always
Joiner/mover/leaver processes ensure right-time access and instant removal, cutting orphaned accounts and easing audit prep.User support built for regulated sectors
Trusted partnerships and certifications for your assurance
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