Legal & Privacy Policy

Terms and Conditions for use of this site

All users of the Advanced Computer Software Group Limited website are advised of the following terms and conditions of use.

The content and design of the website pages are subject to copyright owned by Advanced Computer Software Group Limited or used under licence from third party copyright owners. You are welcome to print pages for your personal use but no part of this website may be reproduced or transmitted for any other purpose.

From time to time this Website may also include links to other websites. These links are provided in order to enhance the interest of other featured content and are not intended to signify that Advanced Computer Software Group Limited endorses or otherwise has any responsibility for the content of the linked website. Your use of this website and any dispute arising out of its use is subject to the laws of England and Wales.

This website is made available for public viewing on the basis that Advanced Business Solutions excludes to the maximum extent permitted by law all liability whatsoever for any loss or damage howsoever arising out of the use of this website or reliance upon the content of this website.


Privacy Statement

Your right to privacy

At Advanced Computer Software Group Limited, we recognise the importance of protecting your personal information and we are committed to safeguarding your privacy.

Our privacy policy ensures we protect the trust you place in us when you provide us with your personal information.

Our privacy policy reflects the spirit and content of GDPR and other applicable data protection legislation in UK

Because we understand that our customers are concerned about privacy, we have instituted policies intended to ensure that their personal information is handled in a safe and responsible manner.

As we continue to develop our web site and take advantage of technologies to improve the service we provide, it may be necessary to modify our policy. We therefore encourage you to refer to this policy on a regular basis so that you understand our current privacy policy.

This Statement applies to Customer Information only.

Any references to ‘we’, ‘us’ or ‘our’ in this Statement refer to Advanced and its subsidiaries.

Any references to ‘you’ or ‘your’ refers to the customer for which Advanced processes Customer Information.


Definitions

Statement

Statement means Online Privacy Statement. In this Statement, we explain how we collect, store, use, maintain and retain Customer Information.

As a Data Processor, we will process all Customer Data strictly on behalf of our customers in accordance with our contractual agreements with them and/or as required or permitted by law.

Customer Information

Customer Information means Personal Data we collect from visitors to our websites, data we collect about our customers or prospective customers, vendors, service providers, professional advisers, consultants and other third parties in the course of doing business.

Advanced is Data Controller in relation to Customer Information.

Customer Data

Customer Data means Personal Data which our customers and/or their end-users input or upload into the customer portals or services provided to them by Advanced. This does not include Customer Information collected directly by Advanced for business activities such as sales and marketing.

Advanced is Data Processor in relation to Customer Data.

All Customer Data is processed in accordance with the Services Privacy Statement published on our products and services.

Services Data

Services Data means the data that resides on Advanced, customer or third party systems to which Advanced is provided access to perform services, including cloud environments, test environment, development and production environments, in order to perform any of the services, including but not limited to:

  1. Consultancy & Training
  2. Professional services
  3. Support services
  4. Hosting
  5. IT and Administrative operations
  6. Technical Services
  7. Managed Services

Advanced is Data Processor in relation to Services Data and treats it in accordance with the terms of the contractual agreement with you.

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) Personal Data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Data Processor

Under the EU’s General Data Protection Regulation (GDPR) data processor is defined as:

“data processor, in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.”

Data Controller

Under the EU’s General Data Protection Regulation (GDPR) data processor is defined as:

“data controller” means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be processed.”


Use and disclosure

Data Processing Activities

How we use Customer Information?

This privacy notice tells you how we will collect and use your Personal Data to provide you with information and advice about products or services that may be of interest to you, process any application for our products and services and administer the products and services we provide. We may also collect non-personally identifying information about your visit to our websites based on your browsing activities.

Why does Advanced need to collect and store Customer Information?

In order for us to provide you with products updates, events, surveys, marketing information, business updates and handling of support queries we need to collect Personal Data. We use this data for email campaigns, direct mail, telemarketing, support, cookie tracking event invites and survey tools. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Advanced would contact you for additional consent regarding your contact preferences.

Will Advanced share Customer Information with anyone else?

We may pass your Personal Data on to third-party service providers contracted to Advanced in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf, such as cloud storage, event check-in and monitoring. When they no longer need your data to fulfil this service, they will dispose of the details in line with Advanced’s procedures. If we wish to pass your sensitive Personal Data (as defined in the GDPR) onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Advanced use the Personal Data it collects about me?

Advanced will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Advanced is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of Personal Data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Collection of non-personal information

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

Under what circumstances will Advanced contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.

Can I find out the Personal Data that Advanced holds about me?

Advanced, at your request, can confirm what information we hold about you and how it is processed. If Advanced does hold Personal Data about you, you can request the following information:

Contact details of the data protection officer.

The categories of Personal Data collected, stored and processed.

Recipient(s) or categories of recipients that the data is/will be disclosed to.

If we intend to transfer the Personal Data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending Personal Data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.

  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the Personal Data and the possible consequences of failing to provide such data.
  • The source of Personal Data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Advanced accepts the following forms of ID when information on your Personal Data is requested:

Passport, driving license, birth certificate, utility bill (from last 3 months).


Contact Details

If you have any questions or concerns regarding this Privacy Statement or if you need to access, update, change or remove Personal Data (Customer Information) that we control, please contact the DPO:

Group Data Protection Officer
Advanced
230 City Road
Old Street
London
EC1V2TT

Email: dataprotection@oneadvanced.com

Disclaimer

We reserve the right to change, modify, add or remove parts of this Statement. However, we would notify you of these changes by indicating the date on which the Statement was posted. When you visit our website, you are accepting the current version of this Statement posted at that time. We recommend that you visit this Statement occasionally in order to see the latest version.


Corporate Information

Holding Company

Advanced Computer Software Group Limited is a company registered in England and Wales under company number 05965280, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL

Subsidiaries

UK

Advanced Business Software and Solutions Limited (trading as Advanced) is a company registered in England and Wales under company number 3214465, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Compass Computer Consultants Limited (trading as Advanced) is a company registered in England and Wales under company number 2211500, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

ConsultCRM Limited (trading as Advanced) is a company registered in England and Wales under company number 4977774, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Advanced Health and Care Limited (trading as Advanced) is a company registered in England and Wales under company number 2939302, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL. 

Advanced 365 Limited (trading as Advanced) is a company registered in England and Wales under company number 2124540, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3.

V1 Limited (trading as V1) is a company registered in England and Wales under company number 2443078, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Computer Software Group Limited (trading as Advanced) is a company registered in England and Wales under company number 4023140, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Transoft Group Limited (trading as Advanced) is a company registered in England and Wales under company number 1974716, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Advanced Ticketing Limited (trading as Advanced) is a company registered in England and Wales under company number 3830932, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Advanced Legal Solutions Limited (trading as Advanced) is a company registered in England and Wales under company number 1738381, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

OPSIS Practice Management Solutions Ltd (trading as Advanced) is a company registered in England and Wales under company number 2498463, whose registered office is Ditton Park, Riding Court Road, Datchet, SL3 9LL.

Ireland

Cobaltside Limited (trading as Advanced) is a company registered in the Republic of Ireland under company number 520848, whose registered office is Ground Floor, Block 4/5 Ushers Court, Ushers Quay, Dublin 8, Ireland.

OPSIS Limited (trading as Advanced) is a company registered in the Republic of Ireland under company number 220761, whose registered office is Ground Floor, Block 4/5 Ushers Court, Ushers Quay, Dublin 8, Ireland.

USA

OneAdvanced, Inc. (trading as Advanced) is Georgia company, registered under company number 58-1980350, whose registered office is at 3200 Windy Hill Road, Suite 230 West, Atlanta Ga 30339. 

Singapore

Advanced Business Software and Solutions Pte Ltd (trading as Advanced) is a company registered in Singapore under company number 199903747N, whose registered office is at 190 Middle Road, #11-02, Fortune Centre, Singapore, 188979

India

Advanced Business & Healthcare Solutions India Private Ltd (trading as Advanced) is a company registered in India under company number UK2900KA2001PTC28589, whose registered office is at 6th Floor, Tower C, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bangalore 560 029