IQ Health for Urgent Care

Risk teams have historically needed to work around their own data to get value from it. This wave connects risk information to the IQ Data Platform and introduces a private preview of Compliance capability.

• Explore complex risk data through hierarchical filtering
• Feed risk information into your existing BI tools
• Get early access to a new Compliance capability
• Move towards a single, connected governance and risk view

One connected view of governance, risk and compliance.

Customer value: Risk teams get a single, connected view of exposure instead of stitching it together manually, so issues surface sooner.

Getting real value from AI has meant juggling separate tools for chat, knowledge and reporting, each with its own login and its own limits, and none of them talking to each other. IQ brings all of it together in one conversation, built on a sovereign platform designed to run at true enterprise scale, wherever your data needs to live. 

• Work entirely from chat: a fast, dependable conversation with model choice, live web search and memory of past interactions.
• Ground every answer in your own documents, uploaded and scoped under your organisation's control, not a generic knowledge base.
• Ask for what you need in plain language and IQ applies the right skill automatically, with no separate tool to learn.
• Query your own data in plain English and get self-serve dashboards and reporting inside the conversation itself.
• Give administrators one governed home for licensing, user management, usage reporting and integrations, replacing scattered support tickets.
• Deploy IQ wherever your data must live, public cloud, private cloud or fully disconnected, with sign-in and compliance enforced automatically at every layer 

One conversation, one platform, built to run everywhere your business does, from the smallest team to the largest enterprise deployment. 

Getting value from technology is about more than the software itself. From onboarding and implementation through to support, optimisation and ongoing growth, every stage of the customer journey matters. In our Autumn Release Wave, we're bringing these experiences together through Intelligent Services, combining digital onboarding, tiered support, AI-powered assistance, advisory expertise and repeatable delivery frameworks to help customers realise value faster and achieve better outcomes.

• Access Intelligent Service Tiers aligned to your business needs, from digital-first support through to Elite services with a dedicated Customer Value Manager, strategic reviews and additional expert services.*
• Resolve issues faster with Arlo, using AI-powered assistance, intelligent automation and improved routing to deliver quicker answers and reduce unnecessary escalations.
• Get up and running sooner with a streamlined onboarding and delivery experience, offering clear timelines, defined outcomes, greater visibility and a faster path to value.
• Make better use of your investment through Advisory Services and Product Health Checks, helping identify opportunities for optimisation, adoption and ongoing value realisation.
• Experience a connected service journey, where onboarding, support and professional services work together to deliver a more seamless experience.

A smarter, more proactive service experience designed to help you achieve value faster and get more from your OneAdvanced solutions.

*Or according to your applicable framework.

System downtime cannot stand in the way of patient safety. Health Case Continuity is the only business continuity solution that automatically synchronises users and locations from Clinical Case Management, Adastra, and seamlessly repatriates captured clinical cases back once you are online. Hosted in a fully isolated cloud environment, it ensures your frontline teams can continue managing clinical episodes safely and efficiently during any outage, completely eliminating the need to revert to slow, high-risk paper processes.

• Automatic data repatriation: Captured clinical cases sync back to Clinical Case Management, Adastra automatically once online, with zero manual data entry, spreadsheet manipulation, or paper transcription errors
• Zero-admin outage setup: Users and locations sync automatically from Clinical Case Management, allowing your service to remain instantly operational without critical setup delays during an outage
• Flexible, secure referrals: Maintain complete care pathway flexibility by referring cases in-house, transferring securely to another provider, or emailing external services like Emergency Departments
• Integrated NHS Pathways triage: Securely capture patient details and guide call handlers through safe, compliant triage with automated disposition generation, even during system downtime
• Business continuity as standard: Included alongside the standard Clinical Case Management, Adastra contract as part of our commitment to our customers

Uninterrupted patient care and clinical safety, designed for any outage event.

What does this mean for you? Your organisation maintains a seamless service and clinical safety without falling back on inefficient and risky paper-based methods. By automating user synchronisation and clinical data repatriation back into the main system, Clinical Case Management, Health Case Continuity eliminates administrative fatigue and manual data input errors and backlogs, allowing frontline teams to stay entirely focused on delivering high-quality patient care.

Procurement teams need visibility over supplier performance and contract spend without exporting data manually. This wave connects Source to Contract to the Data Platform and strengthens contract management controls.

• Get supplier reporting and insight without manual exports
• Reserve and manage contingency funds against contracts
• Route additional contingency requests through your own approvals
• Benefit from stronger security foundations across procurement APIs

Contract control with the reporting to back it up.

Customer value: Procurement gets visibility into supplier performance and contract spend without chasing exports, reducing maverick spend and missed contingency.

Performance reviews often feel disconnected from day-to-day work. This update strengthens Performance Management with clearer processes and better visibility for managers and employees alike. 

• Track performance goals with clearer visibility
• Give managers a simpler view of team progress
• Reduce the admin overhead of running reviews 

Customer value: Managers spend less time on review admin and more time on the conversations that actually improve performance. 

Every sector IQ needs the same things underneath it: joined-up data, fast analytics, and infrastructure that reaches every region you operate in. This wave strengthens the Intelligent Platform across all of it, so every product built on top gets richer, faster and more capable without any extra work on your part. 

• Ask your data questions in plain English and get charts or dashboards back, with no report request or query language needed.
• Run on infrastructure live natively in the UK and Australia, keeping data in-region and cutting cross-region latency for local customers.
• Trust AI outputs checked through a structured, auditable review process, giving regulated sectors demonstrable assurance before and after go-live.
• Work with trusted partners who can onboard and manage their own customers directly, with strict boundaries and full audit visibility throughout.
• Self-administer secure data sharing to Snowflake without needing direct platform access, cutting out manual service account requests. 

A stronger platform underneath, so every product built on it gets better too.