Active Directory & Domain Management

Management of Active Directory Domain Services, domain controllers, replication and domain health, Group Policy and machine policy administration, security group administration, and directory synchronisation between your domain and your cloud tenant.

No. Creating, changing and removing user accounts sits with User Management in our User Support Services. We manage the domain, the policy and the group structure those accounts rely on. Both services run on the same platform if you take them together.

We manage the on-premises domain and the synchronisation connector that keeps it in step with your cloud tenant. Tenant-level Entra and Microsoft 365 configuration sits with Modern Workplace.

Through a service request or change, depending on impact. We assess it, apply it under change control to the scope you agree and record the result, so you can see what changed and when.

We assess it during onboarding and tell you what we find, including stale objects, nesting, policy conflicts and unsupported domain controllers. Running it and tidying it are different jobs: significant remediation, a domain migration or a forest redesign is project work, quoted separately.

We keep domain services healthy and manage the servers. Backup and recovery of the servers themselves sits with Managed Backup in our Infrastructure Management service, which we can include if you do not have it covered.

You pay a monthly charge per managed server, so cost tracks your estate and stays predictable as it grows. Your service schedule confirms the charging unit, in-scope servers and what is included.

We manage estates that sit outside our reference architecture. Where an unsupported domain controller version or a legacy dependency limits what we can manage safely, we tell you up front, what it means for your risk and what it changes commercially.