Proactive Server Management

Rather than waiting for your users to report a problem, we monitor your servers continuously, act on early warning signs and use automation to resolve known faults. Monitoring, alerting, automated remediation, performance and capacity management and service reporting are all included.

We manage Windows Server estates running supported operating system versions, on-premises and in the cloud. Supported versions, locations and in-scope servers are agreed during service design.

Yes. Monitoring runs 24/7. Response and resolution targets are agreed by incident priority and business impact, with service hours confirmed in your service schedule.

Our Intelligent Managed Services Platform monitoring recognises known conditions such as a stalled service, a disk filling or a failed scheduled task. Where an approved automated fix exists, the platform applies it and records the action. Anything outside that set goes to an engineer.

An engineer picks it up under our ITIL-aligned service management, with agreed priority, response and resolution targets, status updates through to closure, and problem management where a fault keeps recurring.

You pay a monthly charge per managed server, so cost tracks your estate and stays predictable as it grows. Your service schedule confirms the charging unit, in-scope servers and what is included.

We run discovery, deploy monitoring, agree alert thresholds and automation with you, document the environment and test the service against an agreed transition plan before go-live. Your existing monitoring can run alongside ours until you sign the service off.

We manage estates that sit outside our reference architecture. Where an older platform or an unsupported version limits what we can automate or monitor, we tell you up front, what it means for risk and what it changes commercially.

Proactive Server Management covers monitoring, remediation and performance. Patching and vulnerability remediation sit with Patch & Vulnerability Management, and endpoint protection and security baselines sit with Server Protection. All three run on the same platform, with one service record.

Yes. Fully managed and co-sourced models define who does what, which tools are used and how work escalates, so accountability stays clear.