What is Online Consultation Software?

Online consultation software allows GPs to call patients for consultations for times when they may not need a face-to-face-consultation or are unable to get to the surgery in person, for whatever reason. is much more than just an online consultation solution, offering two-way communication between GP and patient, as well as translation for multiple languages and AI assisted technology to aid communication, assign urgency and direct patients to appropriate onward care.

Appointment Booking

Intelligent appointments with automated appointment booking system

Modern primary care requires more than just a calendar; it needs a way to match patient needs to the right resource without the administrative burden of a phone queue. Patchs modernises this by integrating smart appointment booking tools directly into the triage workflow.

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75%

productivity boost with AI

43%

reduction in GP workflow

faster request closures

From digital triage to automated appointment booking

Intelligent appointments, frictionless booking

Transform your workflow by matching validated clinical needs to the right resource without the manual overhead. Patchs enables targeted self-booking links that allow patients to choose slots directly in your clinical system only after triage is complete. This clinically led automation eliminates phone tennis, reduces the 8am rush, and ensures your appointment book is used accurately and efficiently.

Automated reminders, instant cancellations

Keep your surgery running on time by ensuring patients are informed and prepared. Patchs sends automated NHS App, SMS confirmations and reminders, while providing a simple, one-click path for patients to cancel. This real-time flexibility reduces "DNA" instances and allows you to instantly re-list slots, maximising your practice capacity and ensuring no clinical time is wasted.

Hybrid appointment management across PCNs

Bridge the gap between digital-first and traditional care with a unified view of your capacity. Seamless transition from online triage to face-to-face appointments in seconds. With support for cross-site scheduling, it’s the ideal solution for PCNs and federations to manage centralised community booking across hubs or extended access sites.

Appointment Booking System Features

Intelligent self-booking

Empower patients to manage their own bookings while maintaining total clinical oversight of your diary.

Issue secure, single-use booking links that allow patients to select their own time slot, eliminating the phone tennis of manual scheduling.
Ensure safety by triggering self-booking after a clinician has validated the request and determined the appropriate appointment type.
Patients view live availability pulled directly from your clinical system, ensuring appointments are confirmed instantly without double-booking.
Direct patients to specific clinicians or clinics, such as blood tests, vaccinations, or GP follow-ups, based on their triaged needs.
Allow patients to book at their own convenience, significantly reducing the volume of routine administrative calls during the morning rush.

Part of a unified solution

GP Digital Front Door

Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.

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Our online consultation and triage solution reaches over 10 million patients

Why work with OneAdvanced?

We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems

Solutions for your sector

We leverage unparalleled sector experience to provide software and services that help you get the job done.

The power of people

Our dedicated professionals are ready to connect with you and find the solution that makes a difference.

Putting you first

We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.

FAQs

A GP Appointment Booking system is a medical scheduling platform used in primary care to manage patient clinical sessions, balance practice capacity, and safely allocate medical staff (GPs, nurses, pharmacists) to patients based on clinical need.
OneAdvanced Scribe integrates directly into Patchs so no copying and pasting or signing into different systems. Ambient technology captures GP consultations in full, extracting vital clinical data, auto-populating editable clinical summaries in real-time, all with one click - allowing you to focus on patient care.

Learn more about how Scribe can help your practice transform every consultation here.
Patients can book face-to-face, telephone, and video consultations with their GP when using GP Digital Front Door.
Yes, GP Digital Front Door allows patients to manage their appointments directly through the online portal.
Yes, automated reminders can be sent via the NHS App, SMS, or email to help reduce missed appointments.
Yes, GPs can set their schedules, including specific request types.
Yes, patients can use appointment self-book links outside of practice hours to make a booking.
AI flags emergency or urgent requests, ensuring same day prioritisation. GP Digital Front Door will also prompt patients to contact 999 for emergencies.

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