Care Navigation

• Patchs doesn’t just read text; it identifies the clinical topic (e.g., dermatology, mental health) and automatically routes the request to the correct team inbox (e.g., the Pharmacy team, Admin, or a specific GP).
• Provides workload visibility by tracking the total number of appointments, how they were delivered (e.g., face-to-face, phone, or online), and which staff member handled them.
• No manual entry, you don't have to double-key data to ensure your practice gets recognition for the work being done.
• Accurate reporting reflects your actual digital activity, making your practice’s workload visible in the NHS GPAD dashboard without extra admin.

• The patient selects their preferred language at the start of the journey.
• They describe their symptoms naturally (e.g., in Urdu, Polish, or Spanish).
• The practice sees the original text alongside the English translation.
• The practice reply in English and the patient receives this in their chosen language.
• Support health equity by ensuring that diverse communities have the same level of access to digital triage and care navigation as English speakers.

• If a patient mentions specific symptoms (like a sore throat or urinary issues), the AI automatically triggers one of 70+ validated clinical questionnaires to gather deeper data before a clinician even opens the request.
• Built-in logic for "force-cancelling" high risk online submissions, directing patients with symptoms (like chest pain or stroke signs) to 999 or A&E instantly.
• Pre-identifies cases likely to require an in-person examination, helping your reception team book the right type of appointment from the start.

Virtual receptionist provides unlimited capacity, meaning zero call waiting even during the busiest surges in demand or during extended hours staffing gaps.

• Virtual Medical Receptionist provides unlimited capacity, meaning zero call waiting even during the busiest surges in demand or during extended hours staffing gaps.
• Instead of the entire patient list hitting the phones at 8am, requests are funnelled through a digital entry point. This spreads the load across the morning and prevents total phone system gridlock.
• By capturing full clinical data upfront, the 8am rush is converted into a manageable digital list, based on clinical priority rather than just phone-call order.