What is Online Consultation Software?

Online consultation software allows GPs to call patients for consultations for times when they may not need a face-to-face-consultation or are unable to get to the surgery in person, for whatever reason. is much more than just an online consultation solution, offering two-way communication between GP and patient, as well as translation for multiple languages and AI assisted technology to aid communication, assign urgency and direct patients to appropriate onward care.

GP Triage

Precision AI patient triage across online, phone, and walk-in

End the 8am lottery with Patchs AI total triage system, a Class I Medical Device, ensures every online, phone, or walk-in request is clinically reviewed. Urgency scoring flags all requests, acting as a safety net, helping you treat patients based on clinical need rather than who got through first.

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faster responses to urgent requests

43%

reduction in GP triage workload

<1hr

average for completed requests

How a prevision GP triage system transforms practice demand

Intelligent prioritisation with urgency scoring

Patchs triage system uses AI to screen requests for "red flags" in real-time, categorising cases as emergency, urgent, or non-urgent. It can redirect emergency submissions to 999, while colour-coded scoring lets clinicians instantly prioritise acute cases. This safety net ensures critical needs are never buried, allowing your team to focus on complex care while the AI handles routine navigation.

Community triage and Pharmacy First signposting

Automatically signpost or refer patients with minor illnesses and medication needs directly to community pharmacies. By diverting low-acuity cases away from your GP workload, you ensure patients receive faster care while protecting clinical capacity for those with complex needs.

Total triage with integrated Care Navigation

A GP triage system that works together with Care Navigation to transform chaotic demand into one managed workflow, routing requests to the correct destination. Patchs doesn’t just collect and triage requests, it understands and directs them within one unified system. AI instantly prioritises and routes every patient journey, moving from manual admin to an automated digital gateway.

More about Care Navigation

GP Triage Software Features

Unified digital inbox

Centralise every patient request, whether submitted online, by phone, or in person, into a single, high-visibility digital inbox. By consolidating these disparate channels into one screen, you move away from managing disconnected silos and toward a proactive, single source of truth for your practice.

Stop juggling phone queues, paper slips, and digital forms; every entry point is funnelled into one managed stream. Provides workload visibility by tracking the total number of requests, how they were managed (e.g., face-to-face, phone, or online), and which staff member handled them.
Gain a real-time overview of your entire practice workload, allowing you to allocate staff resources where they are needed most.
By bringing every request into one place, you ensure that all patients are triaged based on clinical need, not just how they contacted the surgery.
Review, categorise, and assign tasks to the right professional directly from the inbox, reducing administrative double-handling.

Part of a unified solution

GP Digital Front Door

Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.

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Our online consultation and triage solution reaches over 10 million patients

Why work with OneAdvanced?

We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems

Solutions for your sector

We leverage unparalleled sector experience to provide software and services that help you get the job done.

The power of people

Our dedicated professionals are ready to connect with you and find the solution that makes a difference.

Putting you first

We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.

FAQs

GP Triage (total triage) assesses patient needs upfront to prioritise urgent cases and manage demand effectively, removing the traditional ‘first-come, first-served’ approach, often referred to as the 8am scramble. Instead, a patient submits their symptoms online or over the phone for a clinician to review and determine the best course of action.
GP triage is a benefit to patients because it streamlines the process of assessing patient needs, saves time by collecting relevant clinical information upfront, and ensures urgent cases are prioritised while routine cases are managed efficiently.
Yes, patients can describe their symptoms through an online form or over the phone for total triage.
Care Navigation uses AI to flag emergency or urgent cases, ensuring they are prioritised for timely attention.
Yes, GP Triage was designed to help take the pressure off busy primary care teams by allowing them to receive patient information up front to then assess for next steps.
Yes, GP Triage is designed to be user-friendly and accessible, allowing patients to easily make a request online and free up the telephone lines for those who need it.
Yes, patients can indicate preferences, and these will be taken into account where possible.
Part of GP Digital Front Door, a Class I medical device that complies with NHS data security standards.

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