GP Triage
Precision AI patient triage across online, phone, and walk-in
End the 8am lottery with Patchs AI total triage system, a Class I Medical Device, ensures every online, phone, or walk-in request is clinically reviewed. Urgency scoring flags all requests, acting as a safety net, helping you treat patients based on clinical need rather than who got through first.
2x
faster responses to urgent requests
43%
reduction in GP triage workload
<1hr
average for completed requests
How a prevision GP triage system transforms practice demand
Intelligent prioritisation with urgency scoring
Patchs triage system uses AI to screen requests for "red flags" in real-time, categorising cases as emergency, urgent, or non-urgent. It can redirect emergency submissions to 999, while colour-coded scoring lets clinicians instantly prioritise acute cases. This safety net ensures critical needs are never buried, allowing your team to focus on complex care while the AI handles routine navigation.
Community triage and Pharmacy First signposting
Automatically signpost or refer patients with minor illnesses and medication needs directly to community pharmacies. By diverting low-acuity cases away from your GP workload, you ensure patients receive faster care while protecting clinical capacity for those with complex needs.
Total triage with integrated Care Navigation
A GP triage system that works together with Care Navigation to transform chaotic demand into one managed workflow, routing requests to the correct destination. Patchs doesn’t just collect and triage requests, it understands and directs them within one unified system. AI instantly prioritises and routes every patient journey, moving from manual admin to an automated digital gateway.
GP Triage Software Features
Unified digital inbox
Centralise every patient request, whether submitted online, by phone, or in person, into a single, high-visibility digital inbox. By consolidating these disparate channels into one screen, you move away from managing disconnected silos and toward a proactive, single source of truth for your practice.
- Stop juggling phone queues, paper slips, and digital forms; every entry point is funnelled into one managed stream. Provides workload visibility by tracking the total number of requests, how they were managed (e.g., face-to-face, phone, or online), and which staff member handled them.
- Gain a real-time overview of your entire practice workload, allowing you to allocate staff resources where they are needed most.
- By bringing every request into one place, you ensure that all patients are triaged based on clinical need, not just how they contacted the surgery.
- Review, categorise, and assign tasks to the right professional directly from the inbox, reducing administrative double-handling.
Part of a unified solution
GP Digital Front Door
Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.
Our online consultation and triage solution reaches over 10 million patients
Why work with OneAdvanced?
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