Online Consultation
Online and video consultation software for NHS GP practices
Beyond triage and navigation, Patchs provides the actual tools for community remote care. Ensuring that once a patient has been triaged, the clinician can transition to the most appropriate consultation method without leaving the platform, whether this be online consultation or video consultation.
3x
faster request closures
43%
reduction in GP workflow
<1hrs
average for completed requests
Stop switching between platforms and start consulting
Zero-friction online consultation workflow
Patchs integrates consultations directly into the clinical workflow. Clinicians can transition from reviewing a digital triage form to launching a secure video call or sending a two-way message with a single click. This one-screen approach eliminates the administrative switching that leads to burnout, allowing GPs to focus entirely on the patient rather than the software.
Messaging as a tool
Not every clinical interaction needs a 10-minute slot. Patchs’ asynchronous messaging allows clinicians to manage routine queries, like medication or follow-up results, in bursts during the day. By gathering photos and structured data upfront, you can resolve multiple cases in the time it would take for one traditional phone call, significantly increasing your daily clinical throughput without increasing stress.
Aligning consultations with clinical need
By combining high-quality image uploads with templated clinical responses, Patchs empowers clinicians to resolve up to 70% of routine digital requests without ever needing to pick up the phone or book a face-to-face consultation. Use the right tool for the right task; use online messaging for quick resolutions, video for visual assessments, freeing up consultation rooms for complex face-to-face appointments.
Online and Video Consultation Software Features
Video consultations
Effortless video consulting, instantly launch secure, app-free video calls with a built-in digital waiting room, allowing clinicians to manage their workflow calmly and professionally.
- Launch video calls directly from Patchs, no external software or logins required.
- Patients join via a secure link sent by SMS or email, removing the barrier of complex downloads.
- Manage your video session flow by seeing exactly when a patient is ready, reducing time between consultations.
- Maintain security with a dedicated platform rather than using personal or non-clinical video tools.
Part of a unified solution
GP Digital Front Door
Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.
Our online consultation and triage solution reaches over 10 million patients
Why work with OneAdvanced?
We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems
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Putting you first
We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.FAQs
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