What is Online Consultation Software?

Online consultation software allows GPs to call patients for consultations for times when they may not need a face-to-face-consultation or are unable to get to the surgery in person, for whatever reason. is much more than just an online consultation solution, offering two-way communication between GP and patient, as well as translation for multiple languages and AI assisted technology to aid communication, assign urgency and direct patients to appropriate onward care.

Online Consultation

Online and video consultation software for NHS GP practices

Beyond triage and navigation, Patchs provides the actual tools for community remote care. Ensuring that once a patient has been triaged, the clinician can transition to the most appropriate consultation method without leaving the platform, whether this be online consultation or video consultation.

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faster request closures

43%

reduction in GP workflow

<1hrs

average for completed requests

Stop switching between platforms and start consulting

Zero-friction online consultation workflow

Patchs integrates consultations directly into the clinical workflow. Clinicians can transition from reviewing a digital triage form to launching a secure video call or sending a two-way message with a single click. This one-screen approach eliminates the administrative switching that leads to burnout, allowing GPs to focus entirely on the patient rather than the software.

Messaging as a tool

Not every clinical interaction needs a 10-minute slot. Patchs’ asynchronous messaging allows clinicians to manage routine queries, like medication or follow-up results, in bursts during the day. By gathering photos and structured data upfront, you can resolve multiple cases in the time it would take for one traditional phone call, significantly increasing your daily clinical throughput without increasing stress.

Aligning consultations with clinical need

By combining high-quality image uploads with templated clinical responses, Patchs empowers clinicians to resolve up to 70% of routine digital requests without ever needing to pick up the phone or book a face-to-face consultation. Use the right tool for the right task; use online messaging for quick resolutions, video for visual assessments, freeing up consultation rooms for complex face-to-face appointments.

Online and Video Consultation Software Features

Video consultations

Effortless video consulting, instantly launch secure, app-free video calls with a built-in digital waiting room, allowing clinicians to manage their workflow calmly and professionally.

Launch video calls directly from Patchs, no external software or logins required.
Patients join via a secure link sent by SMS or email, removing the barrier of complex downloads.
Manage your video session flow by seeing exactly when a patient is ready, reducing time between consultations.
Maintain security with a dedicated platform rather than using personal or non-clinical video tools.

Part of a unified solution

GP Digital Front Door

Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.

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Our online consultation and triage solution reaches over 10 million patients

Why work with OneAdvanced?

We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems

Solutions for your sector

We leverage unparalleled sector experience to provide software and services that help you get the job done.

The power of people

Our dedicated professionals are ready to connect with you and find the solution that makes a difference.

Putting you first

We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.

FAQs

Online and video consultation software allows patients to consult with their GP via an online platform, including secure video, helping practices be the digital front door to the NHS.
By using Patchs, practices can:

Use a library of 73+ clinical questionnaires.

Create custom templates.

Add SNOMED codes.

Edit or expand standard forms.

Build red-flag logic into structured forms.

Questions can be:

Pre-built

Created in advance

Added ad hoc

Questionnaires can be mandatory or optional and this is fully configurable at practice level and are triggered using Patchs AI Care Navigation.
Patchs can be configured to route appropriate requests directly into a Pharmacy First pathway depending on local setup. It can:

Identify suitable minor illness requests

Redirect patients to Pharmacy First services

Provide structured information for onward referral
No, video consultations can be accessed via a secure link with no need to download any specific software.
Yes, GP Digital Front Door is a Class I medical device and complies with strict NHS security standards.
Yes, patients can share files digitally before attending their appointment.
Our online & video consultations work on smartphones, tablets, and on desktop.
Recording of video consultations isn't currently available.

Contact our sales and support teams. We’re here to help.

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Speak to our expert consultants for personalised advice and recommendations or to book a demo.

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0330 343 4000

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