What is Online Consultation Software?

Online consultation software allows GPs to call patients for consultations for times when they may not need a face-to-face-consultation or are unable to get to the surgery in person, for whatever reason. is much more than just an online consultation solution, offering two-way communication between GP and patient, as well as translation for multiple languages and AI assisted technology to aid communication, assign urgency and direct patients to appropriate onward care.

Patient Communication

Smarter inbound and outbound messaging

Stop settling for basic tools and hidden fees. Patchs gives you total control to message via the NHS App, SMS, or email. It’s a complete, no-compromise system designed to reach every patient effectively while keeping your practice budget, and your workflows, perfectly on track.

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£6k

savings switching from SMS to NHS App

250

monthly hours saved with automated messaging

40m

NHS App users

Patient communication software built around your NHS practice

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Outbound messaging via NHS app, SMS or email

Outbound messaging gives full control over how your practice communicates. Select the most effective and convenient primary sending channel, NHS App, SMS, or email, tailoring your approach to suit each patient’s needs. This flexibility ensures every message not only reaches the right person but does so in a way that fits into their daily lives, all while helping your practice manage costs.

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Structured inbound messaging from patients

Turn chaotic call volumes and digital consultations into a pre-sorted list of patient needs. By letting patients share their symptoms and photos digitally, you can understand exactly who needs help first. Empower your practice with a smarter way to connect, ensuring every patient is heard without overwhelming your team.

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Batch messaging, NHS App-first routing

Maximise efficiency with NHS App-first batch messaging. Send QOF recalls and vaccine invites to thousands in one click, slashing SMS costs by routing notifications directly to the patient's device at zero cost. Patchs automates the manual heavy lifting and codes responses into the record, ensuring you hit targets faster while maintaining total financial control and protecting your practice budget.

Patient Communication Software Features

Batch messaging

Transform mass outreach from a manual burden into a streamlined, low-cost engine that hits clinical targets with minimal administrative strain.

Launch QOF recalls, vaccine campaigns, or clinic updates to your patient list in seconds.
Drastically reduce overheads by routing bulk notifications through the NHS App at zero cost.
Save hours of admin time with responses that automatically code back to the clinical record.
Include links for patients to book their own appointments, eliminating inbound phone spikes.

Part of a unified solution

GP Digital Front Door

Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.

Find out more

Our online consultation and triage solution reaches over 10 million patients

Why work with OneAdvanced?

We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems

Solutions for your sector

We leverage unparalleled sector experience to provide software and services that help you get the job done.

The power of people

Our dedicated professionals are ready to connect with you and find the solution that makes a difference.

Putting you first

We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.

FAQs

Patient communication software for NHS GP practices is a digital platform used by primary care teams to securely manage all inbound and outbound interactions with their registered patient list.

Rather than relying on disjointed phone lines or basic texting tools, this software consolidates multiple communication channels - SMS, email, online forms, and the NHS App; into a single, auditable digital inbox that integrates directly with clinical systems.
Yes, Patchs manages both incoming and outgoing messaging requests. Incoming messages are supported by AI care navigation, while outgoing messages allow you to select the most effective channel for each patient - whether it's the NHS App, SMS, or email. Patients can be asked to complete relevant, structured questionnaires, and even respond in free text where appropriate.
Patients can track their requests when logged into Patchs via NHS Login and receive updates. Practices choose the response channel (NHS App, SMS, or email). If the primary channel fails, Patchs automatically falls back to a secondary method, such as SMS or email.
Patchs does not charge for outbound batch or adhoc messaging (SMS, email, NHS App). There are no plans to introduce SMS charges.

SMS Fragments:

Fragment rules depend on the SMS provider.

Character and segment counts are displayed.

Planned colour coding for fragment thresholds.

When sending bulk messages:

Staff choose a primary channel (NHS App, SMS, Email).

Backup channels can be configured.

If the primary fails, the system falls back automatically.

With Patchs, you are able to:

Embed SMS within workflow.

Automate responses from requests.

Link SMS to consultation threads.
Patient Communication supports NHS App, SMS, and email messaging.
Yes, practices can send bulk messages via NHS App, SMS, or email, with automatic fallback to secondary channels if the primary channel fails.
Yes, Patient Communication messages can be tailored to individual patients or groups.
Yes, patients can manage their communication preferences. Where a patient has opted out of receiving electronic communications, their preferences are visible when individual messages are sent.
Yes, automated reminders can be sent via NHS App, SMS or email. Follow up messages can also be sent after the appointment has taken place.
Yes, all interactions are logged and accessible for future reference and auditability.
Patchs stays in sync with NHS Notify to manage patient eligibility data and to route communications directly through the NHS App's Notifications and Messaging framework.

Contact our sales and support teams. We’re here to help.

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Speak to our expert consultants for personalised advice and recommendations or to book a demo.

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0330 343 4000

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