What is Online Consultation Software?

Online consultation software allows GPs to call patients for consultations for times when they may not need a face-to-face-consultation or are unable to get to the surgery in person, for whatever reason. is much more than just an online consultation solution, offering two-way communication between GP and patient, as well as translation for multiple languages and AI assisted technology to aid communication, assign urgency and direct patients to appropriate onward care.

Virtual Medical Receptionist

AI receptionist that gives your phone lines the power of digital triage

Eliminate call wait times and ease the 8am rush. AI-powered virtual medical receptionist provides intelligent triage and care navigation, ensuring patients who prefer the phone receive fast, efficient access. Give your patients total equitable access and your team the capacity to care.

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41%

reduction in call volumes

1248

hours saved in receptionist time

£10,595

potential cost saving per year

AI receptionist with smart triage for every patient, zero queues for your NHS practice

Intelligent AI triage and 0 call waiting time

All the benefits of the AI powered Care Navigator with 0 mins call waiting time. Our virtual receptionist automatically transcribes voice calls into normal online requests. It summarises, prioritises and routes every patient call into the same unified inbox as your Patchs online consultations. No patient left behind with no data lost in translation.

Patient-centred equitable access

Create a patient first approach and tackle digital exclusion for those who prefer to use the telephone. Prioritising care based on medical need, ensuring every patient is treated according to urgency rather than their method of contact. Keeping the front door open for all regardless of technological literacy, ensuring total access parity.

See the right patient at the right time

Stop the engaged tones for your patients while reducing the 8am pressures on your reception team. Unlike a standard phone line, the Virtual Medical Receptionist ensures 100% of callers are triaged. It uses validated clinical flows to highlight 'red flags' immediately. Meaning your appointments aren’t going to those who were fastest on the phone, they are going to patients who are the most clinically urgent.

Virtual Medical Receptionist Software Features

Equitable Access

A solution for patients that find it difficult to use online services or those that want to avoid waiting in telephone queues in the 8am rush. The Virtual Medical Receptionist is able to transcribe voice calls into normal online requests, meaning that all your patients, regardless of technological literacy, are provided with the same opportunity to contact you.

Digital-first does not mean digital only.
Fairer access for all.
No digital exclusion for at risk groups.
Clinical priority for every patient however they contacted the surgery.

Part of a unified solution

GP Digital Front Door

Unified care navigation, triage and messaging system that transforms your practice, centralising all your patient requests into a single digital stream.

Find out more

Lingwell Croft case study image — Having voice recognition technology means our vulnerable elderly and digital illiterate patients are catered for better and get appointments much easier.
Dr Stephan Claridge, GPLingwell Croft Surgery and Clinical Director Middleton and Hunslet PCN

Our online consultation and triage solution reaches over 10 million patients

Why work with OneAdvanced?

We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems

Solutions for your sector

We leverage unparalleled sector experience to provide software and services that help you get the job done.

The power of people

Our dedicated professionals are ready to connect with you and find the solution that makes a difference.

Putting you first

We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.

FAQs

AI virtual medical receptionist is an AI-powered phone agent that answers patient calls instantly - replacing or augmenting the human reception team. For NHS GP surgeries, an AI virtual medical receptionist handles unlimited parallel calls, transcribes spoken symptom information into structured clinical notes, and routes the patient based on clinical urgency.
Callers must be over the age of 16 years to use the Virtual Medical Receptionist, and if a parent or carer is calling on behalf of someone they care for, Virtual Medical Receptionist will ask the caller for their relationship to the patient.
No, callers to the Virtual Medical Receptionist are advised not to use it for medical emergencies.
Virtual Medical Receptionist transcribes voice calls into standard online requests, meaning that all your patients, regardless of technological literacy, are provided with the same opportunity to contact you.
The Virtual Medical Receptionist can process incoming calls in parallel with your reception team, meaning call waiting times at your practice can be drastically reduced. This reduces pressure on staff and enables urgent calls to get through more easily.

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