OneAdvanced appointed by Reading Borough Council for End User Workspace and Hosting services

Birmingham - 3rd November 2026: OneAdvanced, a UK software and IT services provider, has been appointed by Reading Borough Council to deliver its End User Workspace (EUW) and Hosting services under a 5-year agreement.

Reading Borough Council is a unitary authority serving around 175,000 residents from 66 sites, with a large proportion of staff working remotely or in the field. The council selected OneAdvanced following a competitive procurement, citing its ITIL-aligned service model and its record in supporting complex, regulated organisations.

OneAdvanced will deliver the service through its Intelligent Managed Services Platform (iMSP), the operating model for managed services, which combines automation, predictive intelligence and secure-by-design principles.

The platform combines automation-first workflows, AIOps and telemetry to identify and resolve routine faults before they reach users, which frees engineers to focus on the issues that need judgement and on improving the estate. For the council, the intended result is fewer service interruptions, faster resolution and a single point of accountability.

Under the agreement, OneAdvanced will provide:

• Service desk: 8am-6pm, with a focus on first-contact resolution and self-service
• Deskside support: on-site and remote support for users across the estate
• Second line support: technical escalation, patching, endpoint protection and infrastructure support
• Device lifecycle management: build, refresh, repair and secure disposal
• Microsoft 365 and Windows 11 environment support
• Management of the council’s cloud hosting, identity, virtual desktop and security tooling
• Disaster recovery and business continuity planning

The agreement is intended to deliver:

• A single accountable partner for workspace and hosting, with fewer handoffs between suppliers
• Faster resolution of issues that cut across the estate
• Consistent service standards across all sites
• Support for the council’s digital transformation plans

Alex Jeffery, SVP and Divisional Managing Director, IT Services at OneAdvanced, said: 'We are pleased to welcome Reading Borough Council as a customer. The council delivers services residents rely on, and the technology behind them has to work first time. Our job is to take the complexity out of the estate and resolve more at the first point of contact, so the council’s own team can spend its time on its digital priorities rather than on keeping the lights on. We will be measured on what the council’s staff actually experience.'

The appointment reflects OneAdvanced’s continued investment in service quality and its work with major UK public sector organisations.

About OneAdvanced

OneAdvanced is a UK software and IT services provider, powering the world of work for organisations in mission-critical sectors such as manufacturing, legal, healthcare, passenger transport, government, and social housing. With industry expertise and a customer-for-life ethos, we work as a strategic partner to our customers rather than a supplier of technology alone.

About Reading Borough Council

Reading Borough Council is a unitary authority located in Berkshire, serving a population of around 175,000. The council is committed to delivering modern and effective services, with a focus on promoting equal communities, securing economic and cultural success, and safeguarding the health and wellbeing of its residents.