IQ Business Services

New starters shouldn't mean re-entering the same data twice. An enhanced integration with recruitment means more employee data flows straight into Time & Attendance when someone new joins. 

• Automated new employee data flows from recruitment into Time & Attendance automatically
• Less manual double-entry when onboarding new starters
• More accurate attendance records from day one

Getting real value from AI has meant juggling separate tools for chat, knowledge and reporting, each with its own login and its own limits, and none of them talking to each other. IQ brings all of it together in one conversation, built on a sovereign platform designed to run at true enterprise scale, wherever your data needs to live.

• Work entirely from chat: a fast, dependable conversation with model choice, live web search and memory of past interactions
• Ground every answer in your own documents, uploaded and scoped under your organisation's control, not a generic knowledge base
• Ask for what you need in plain language and IQ applies the right skill automatically, with no separate tool to learn
• Query your own data in plain English and get self-serve dashboards and reporting inside the conversation itself
• Give administrators one governed home for licensing, user management, usage reporting and integrations, replacing scattered support tickets
• Deploy IQ wherever your data must live, public cloud, private cloud or fully disconnected, with sign-in and compliance enforced automatically at every layer

Getting value from technology is about more than the software itself. From onboarding and implementation through to support, optimisation and ongoing growth, every stage of the customer journey matters. In our Autumn Release Wave, we're bringing these experiences together through Intelligent Services, combining digital onboarding, tiered support, AI-powered assistance, advisory expertise and repeatable delivery frameworks to help customers realise value faster and achieve better outcomes.

• Access Intelligent Service Tiers aligned to your business needs, from digital-first support through to Elite services with a dedicated Customer Value Manager, strategic reviews and additional expert services*
• Resolve issues faster with Arlo, using AI-powered assistance, intelligent automation and improved routing to deliver quicker answers and reduce unnecessary escalations
• Get up and running sooner with a streamlined onboarding and delivery experience, offering clear timelines, defined outcomes, greater visibility and a faster path to value
• Make better use of your investment through Advisory Services and Product Health Checks, helping identify opportunities for optimisation, adoption and ongoing value realisation
• Experience a connected service journey, where onboarding, support and professional services work together to deliver a more seamless experience

*Or according to your applicable framework.

Risk teams have long had to work around their own data to get value from it - pulling from different systems, rebuilding views by hand. This update connects risk information to the IQ Data Platform and opens a private preview of a new Compliance capability. 

• Filter and explore complex risk data hierarchically, in one place 

• Feed risk information straight into the BI tools you already use 

• Get early access to Compliance capability (private preview — limited availability) 

• Move towards a single, connected view of governance, risk and compliance 

Risk teams get one connected view of exposure instead of stitching it together manually — so issues surface sooner, not after the fact. 

Dynamic Resource Scheduler moves to general availability for Standard and Plus packages, giving more customers access to smarter scheduling. 

• Standard and Plus packages are now generally available
• Schedule resources with less manual coordination
• Benefit from a proven scheduling capability at scale