Resource Scheduling Software
Resource Scheduling enables you to schedule field-based work in real-time to optimise your resources as the working day evolves.
Solution to optimise efficiency and delight customers
Resource Scheduling allows you to seamlessly integrate appointed, planned and responsive, last-minute work across your field-based workforce. Allowing your team to meet all commitments, deliver excellent customer service, reduce travel time and costs, and ensure more tasks are completed in a single day.
“Our Customer Support department used to use completely different diaries. Now we can see all the diary slots dynamically, we can see the full customer journey, and we’ve always got the full picture.”
Lesley Doran, Head of Office Functions, Riverside
We understand and solve your key issues
We build products which are designed to solve our customers key challenges.
- Work Allocation
Rather than allocating the best person to complete a job, some organisations allocate jobs based purely on availability. This increases time per task and reduces productivity.
- Travel Time
Organisations need to reduce the length and duration of employees’ travel between field-based jobs in order to reduce costs and increase the number of jobs that can be completed each day.
- Appointments Not Being Kept
A customer forgetting an appointment and not being at home prevents field workers from carrying out the work allocated to them. This is costly and impacts productivity.
- Managing Change
Lack of visibility of field workers prevents organisations from making real-time updates to their work schedules to accommodate unforeseen changes such as jobs over-running or workers stuck in traffic.
- Manual Scheduling
Planners who complete schedules manually can spend hours analysing and testing different variations of work, creating inefficiency.
How our Dynamic Resource Schedulercan help you
FEATURES & BENEFITS
Planning and Scheduling
Define and optimise.
Effective work planning and scheduling is one of the most critical elements of any field-based organisation. DRS enables you to significantly increase your productivity, reduce costs and help you deliver excellent customer service.
DRS analyses the schedule in order to present you with the most cost-effective appointments to offer your customer at their first point of contact.
Optimise appointment offerings based on what is important to your business.
Reduce your down time and increase your availability.
Provide better customer support with customisable appointment windows.
Define your human resources by different dimensions — such as skills, accreditations and languages spoken — or classify non-human resources with the same flexibility — such as size, rating or location
Get the right resource, to the right task, every time.
Share resources over your business to increase efficiency.
Allocate your non-human resources without user intervention.
DRS constantly takes multiple tasks, locations and operatives into consideration to determine the best way to distribute work across your team.
Constant optimisation means you always have the best resource scheduling management.
Less travel and more appointments better support your customers and business.
Accurate optimisation leads to less delivery failure and improved customer experiences.
Develop accurate journey planning with real-life, street-level mapping.
Travel less, achieve more.
Improve your Eco footprint by travelling more efficiently.
Allow your resources to deliver more for your business and customers.
Manage The Unexpected
In control of the emerging day.
We understand that in the real world work overruns, employees get delayed in traffic or emergency tasks arise and have to be prioritised. Dynamic Resource Scheduler offers a truly dynamic resource scheduling solution, putting you in control of the unexpected events that occur every day.
Tracking the progress of tasks in real-time against your work schedule is enhanced when integrated with Advanced’s mobile working application, Job Manager.
Know where your resources are and what they are delivering whenever you need it.
Plan around delays and over-runs before they become a problem.
Support your customers with accurate and up to date timings.
No longer is there the need to keep buffer slots — with DRS, emergencies are dynamically allocated across the whole field workforce.
Know there will be time available for high priority tasks when you need it.
Set your own priorities and time slots to ensure your business and customers are supported.
Identify exceptions with a button click to keep on top of things that matter.
When DRS detects a problem, such as a job overrunning or a no-access visit, the plan is dynamically rescheduled and work is reallocated to ensure that every job is completed in the most efficient way.
Know a problem can be resolved with limited user interaction by relying on the dynamic scheduling power.
Keep your workday flowing by efficiently reallocating work when problems arise.
Complete tasks first time by maintaining flexibility during your working day.
DRS takes care of the mundane.
A comprehencive range of schedulable hands-off services to help you manage your business, communicate with your customers and drive your workflows.
Complete repetive, mundane or even bulk tasks with simple to configure Workflow Processes that take the effort out of your hands.
Schedule and Reschedule tasks based on your rules.
Bulk updates to data fields.
Create follow ons appointments on demand.
Send text messages to your customers and resources from directly within DRS. Combine this with the Services Workflow for a range of automated notifications.
Increase your access rates using automatic message delivery based on your rules.
Provide accurate information with customisable message templates.
Reach out en-masse to provide alerts, updates and critical information.
Address new needs or challenges as your business grows. Add more functionality while keeping the same foundation.
Operative On Way
A real-time messaging and mapping service which alerts customers when their operative expects to arrive at their premises and allows them to follow their progress on a map.
Provides two-way communication in real-time between the operative and customer.
Reduce no access rates and costly missed appointments.
Increase customer satisfaction by keeping them up to date.
An optional add-on module which allows you to bulk appoint, large batches of pre-planned visits.
Cyclical Work Programmes
Automate the process of scheduling recurring appointments.
Eliminate the need to schedule jobs individually and manually.
Manage cyclical servicing and maintenance work by postcode.
Efficiently appoint large numbers of tasks based on your rules.
Remove the manual effort in planning large scale works.
Project Planner is an optional additional module for DRS that helps you manage complex, planned projects or interdependent cycles of work.
Resources can be managed individually or as part of designated teams.
Visibility across all teams reduces requirement for sub-contractors by easily matching capacity to workload.
Understand bottlenecks on specific projects with full visibility from various standpoints.
Ability to monitor medium-term capacity by loading all known work and assessing impact.
Live mapping allows you to visualise routes, locate resources and the emerging day. Couple with Advanced's Operative On Way, it creates a powerful tool to show real-time resource distribution.
Spot it, Drop it, Lock it
Pins and Permanement Markers; pin anything on the map to help you visualise the emerging day.
Route visualisation improves decision making and scheduling choices.
Take the guess work out of Manual Scheduling by visualising where your other commitments are.
Who succeeds with us
More than 150 customers from various markets.
“If we didn’t have the DRS system, we wouldn’t have been able to function as an organisation through Covid. We managed to get our planners and call centre staff working from home.”
— Kenny Shand, Project Manager for Assets, Transportation and Environment
Starting your journey
We'll make sure your use of Dynamic Resource Scheduler is a success from day one as a customer. While we treat each customer individually, our standards and attention to detail remain the same. This is what your journey will look like once you've signed up...
Understanding your challenges
Once you have signed up with us you will have an introduction call with your new Customer Success Manager who will explain who they are, how they can help, and they will get a better understanding of you and your business to they can help drive your onboarding programme to be a success.
Planning your journey
Alongside your Customer Success Manager, our Project Delivery team will build a plan of action for your journey to go-live with due dates and owners to ensure we are prepared to succeed.
On the road to go live
Working through the action plan, we execute the plan with you and get you ready to where you need to be to adopt Dynamic Resource Scheduler.
Delivery and up and running
We get you live on the product and make sure we are on hand for any help you might need.
Our implementation packages are designed to fit your individual needs as a customer.
- How will Dynamic Resource Scheduling software benefit my business?
Implementing our Dynamic Resource Scheduler (DRS) allows you to seamlessly blend appointed, planned and responsive, last-minute work across your field-based workforce. Dynamic Resource Scheduling allows a real-time view of your field operatives and their job status, helping you to stay on track. A truly dynamic scheduler like DRS offers the most cost-effective and suitable time for a job which is complemented by route optimisation to help reduce no-access rates and missed appointments.
- How will Dynamic Resource Scheduling software assist in managing my field-based operation?
Dynamic Resource Scheduler allows you to define your human resources by different dimensions - such as skills, accreditations and languages spoken – and classify non-human resources, such as vehicles, materials and special equipment. It automatically aligns the most appropriate resource to the right task using your organisation’s defined rules, helping to improve first-time-fix rates, customer service and productivity. Dynamic Resource Scheduler helps you to understand every dimension of your operation through real-time reporting. This includes how you are measuring up to key performance indicators, how changes in appointment setting, customer demand and geographic elements are affecting performance and delivering actionable insight.
- Who is Dynamic Resource Scheduling software for?
Dynamic Resource Scheduler is for organisations who have a mobile workforce and operate in housing, local and central government, social care, retail, utilities and many more.
- How will Dynamic Resource Scheduling software improve field team productivity?
Dynamic Resource Scheduler holds information about your human resource, such as skills, accreditations, languages spoken etc.It also stores information about non-human resources such as vehicles, equipment and geography. This allows DRS to allocate the most appropriate resource to the right task, enabling an average increase in worker productivity of 25 per cent.
DRS enables you to track performance against job type and worker. By drilling down into every job or task, managers can spot trends in changing demands to better match workforce to workload.
- What key features are included in Dynamic Resource Scheduling?
1. Define your work and your resources to ensure that every permutation of work allocation is taken into account when scheduling tasks.
2. Optimise appointments at the first point of contact – for your organisation and your customers.
3. Gain real-time visibility of progress against the scheduled work and ensure that emerging day challenges are all taken in your stride.
4. Respond by dynamically scheduling work based on operative availability, location, skills and other factors.
5. Understand every dimension of your operation through real-time reporting. How you are measuring up to key performance indicators and how changes in appointment setting, customer demand and geographic elements are affecting performance. Dynamic Resource Scheduling delivers actionable insight.
Featured resources for you
The correlation between increased customer satisfaction and implementation of greener working practice requires implementation of intelligent digital field service management software for successful outcomes.
25 Jan 2022 by Nathan Ollier, Vice President, Public Sector and Field Service
Organisations that can meet customer demand can also present themselves to potential investors and other stakeholders as a modern, forward-thinking and dynamic proposition.
1 Oct 2021 by Nathan Ollier, Vice President, Public Sector and Field Service
Field service management must take the lead in solving this problem for itself, not only by poaching skills from the construction industry, but by attracting, engaging with, and retaining skilled talent for themselves.
30 Nov 2021 by Nathan Ollier, Vice President, Public Sector and Field Service
HOW CAN WE HELP?
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Call us at0330 343 8000