IQ Health for Primary Care

This wave delivers coordinated Scotland-specific capabilities across GP Document Workflow (Docman), GP Clinical System (Vision) and Courier to keep continuity throughout the migration.

• Migrate to cloud-based services while maintaining system integration
• Search and retrieve documents from deleted folders with confidence
• Keep patient and user data in sync throughout the transition
• Benefit from continuity across your document and data analytics workflows
• Deployment of Courier for Health Boards for efficient practice data extracts
• Cloud migration without the continuity risk.

What does this mean for you? Practices migrate to the cloud with confidence that clinical continuity and document access won't be disrupted along the way.

GP Workflow Assistant has enhanced AI Clinical Coding accuracy.

• Get AI code suggestions on Observable Examination and Result type codes
• Increased accuracy of 91%*, outperforming the human base-line of 75%-85%

What does this mean for you? Practices get more accurate clinical coding with less manual correction.


*91% accuracy is a blended, run-weighted test result across synthetic and real-world datasets; actual performance may vary by document type, workflow, and live use.

Assessing severity of illness quickly matters for every patient, adult or child. Outcomes Manager now integrates fully with the new PEWS calculator and the updated NEWS calculator.

• Assess illness severity with an integrated early warning score calculator
• Support escalation decisions for both adult and paediatric patients
• Faster, safer escalation decisions, built in.

What does that mean for you? Clinicians make faster, safer escalation decisions.

Risk teams have historically needed to work around their own data to get value from it. This update connects operational risk information from Risk Management to the IQ Data Platform and introduces a private preview of compliance capability

• Explore complex risk data through hierarchical filtering
• Feed operational risk information into your existing BI tools
• Get early access to a new compliance capability 
• Move towards a single, connected governance and risk view

One connected view

Customer value: Risk teams get a single, connected view of exposure instead of stitching it together manually, so issues surface sooner.

Every sector IQ needs the same things underneath it: joined-up data, fast analytics, and infrastructure that reaches every region you operate in. This wave strengthens the Intelligent Platform across all of it, so every product built on top gets richer, faster and more capable without any extra work on your part.

• Ask your data questions in plain English and get charts or dashboards back, with no report request or query language needed.
• Run on infrastructure live natively in the UK and Australia, keeping data in-region and cutting cross-region latency for local customers.
• Trust AI outputs checked through a structured, auditable review process, giving regulated sectors demonstrable assurance before and after go-live.
• Work with trusted partners who can onboard and manage their own customers directly, with strict boundaries and full audit visibility throughout.
• Self-administer secure data sharing to Snowflake without needing direct platform access, cutting out manual service account requests. 

Neighbourhood and Primary Care Network working means requests need to move between practices, not stay locked. Patchs now supports cross-organisational booking and referrals in addition to enhancing it's messaging pathways.

• Route bookings and referrals across practice boundaries
• Manage capacity and demand across a PCN or hub
• Schedule structured messaging sequences to patients over time, whilst tracking patient responses and communication sequences.

What does this mean for you? PCNs and hubs manage patient demand across practice boundaries instead of each practice working in isolation.

GP Practices in federated networks can now manage their document management workload across practices without having to log in and out of separate systems, supporting the centralised and at-scale operating models that Primary Care Networks increasingly rely on.

• A system that supports pooled resources across the group or neighbourhood.
• See each practices filing backlog in one connected view
• A secure, auditable access model that supports information governance and compliance obligations

What does this mean for you? Access to all practices within a group in one system, enabling centralised operations for document management.

The Formulary Management Tool introduces a centrally managed formulary service that guides prescribing while preserving clinical discretion, strengthening governance and auditability.

• Embed local and Health Board formularies directly into prescribing
• Strengthen clinical governance and auditability
• Support consistent, cost-effective, evidence-based prescribing

What does this mean for you? Health Boards and practices get consistent, cost-effective prescribing with stronger governance, without removing clinical judgement from the decision.

Getting real value from AI has meant juggling separate tools for chat, knowledge and reporting, each with its own login and its own limits, and none of them talking to each other. IQ brings all of it together in one conversation, built on a sovereign platform designed to run at true enterprise scale, wherever your data needs to live.

• Work entirely from chat: a fast, dependable conversation with model choice, live web search and memory of past interactions.
• Ground every answer in your own documents, uploaded and scoped under your organisation's control, not a generic knowledge base.
• Ask for what you need in plain language and IQ applies the right skill automatically, with no separate tool to learn.
• Query your own data in plain English and get self-serve dashboards and reporting inside the conversation itself.
• Give administrators one governed home for licensing, user management, usage reporting and integrations, replacing scattered support tickets.
• Deploy IQ wherever your data must live, public cloud, private cloud or fully disconnected, with sign-in and compliance enforced automatically at every layer.

Getting value from technology is about more than the software itself. From onboarding and implementation through to support, optimisation and ongoing growth, every stage of the customer journey matters. In our Autumn Release Wave, we're bringing these experiences together through Intelligent Services, combining digital onboarding, tiered support, AI-powered assistance, advisory expertise and repeatable delivery frameworks to help customers realise value faster and achieve better outcomes.

• Access Intelligent Service Tiers aligned to your business needs, from digital-first support through to Elite services with a dedicated Customer Value Manager, strategic reviews and additional expert services.*
• Resolve issues faster with Arlo, using AI-powered assistance, intelligent automation and improved routing to deliver quicker answers and reduce unnecessary escalations.
• Get up and running sooner with a streamlined onboarding and delivery experience, offering clear timelines, defined outcomes, greater visibility and a faster path to value.
• Make better use of your investment through Advisory Services and Product Health Checks, helping identify opportunities for optimisation, adoption and ongoing value realisation.
• Experience a connected service journey, where onboarding, support and professional services work together to deliver a more seamless experience.

*Or according to your applicable framework.