OneAdvanced acquires Patchs Health, marking a new era in neighbourhood care efficiency

We have acquired Patchs Health Limited, the AI healthcare company behind the Patchs online consultation platform. The deal follows our exclusive reseller partnership with Patchs Health, which we renewed in June 2025, and speeds up delivery of our next-generation healthcare platform.

Patchs Health builds AI tools for primary care, including intelligent triage, care navigation and an ambient AI scribe, designed to work within clinicians’ existing workflow. Patchs captures consultations in real time, turns patient interactions into structured clinical records and automates documentation tasks. This makes care safer and more efficient, and reduces clinician workload. Patchs is now used in 1,000 NHS GP practices, supporting more than 10 million patients.

This acquisition follows our purchase of the INPS Vision EPR system earlier this year. Together, they will form the backbone of a neighbourhood digital front door for patients. The aim is to cut waiting times, improve patient care and free up capacity for NHS services under pressure.

Patchs Health Limited was founded by a team of AI specialists from the University of Warwick, led by Dr Marcus Ong (CEO) and Dr Daniel Sprague (Chief Technology & Science Officer), with a mission to apply advanced AI and data science to real life operational challenges. 

In 2019 they were joined by Dr Ben Brown, practising NHS GP and Clinical Senior Lecturer at The University of Manchester, whose insight into primary care needs shaped the company’s pivot from consultancy to a focused healthcare software provider. 

The acquisition brings specialist applied healthcare AI capability into OneAdvanced, combining PhD-trained data science, engineering and frontline NHS clinical leadership. The Patchs leadership team will take on senior roles in our healthcare innovation unit, leading AI development across our wider health portfolio. 

Ric Thompson, SVP of Healthcare at OneAdvanced comments: “AI triage, online consultation and the intelligent use of data are now essential to solving the NHS’s access and workload challenges. With Patchs joining OneAdvanced, we become the only UK provider able to combine these capabilities with national-scale clinical systems and workflow automation. It’s this depth of integrated data and technology that puts OneAdvanced in an unrivalled position to support the NHS to deliver upon the ambition of the 10-year plan through a single, intelligence-led platform.” 

Patchs Health keeps its research partnerships with The University of Manchester and The University of Cambridge, where it is running the largest ever evaluation of AI in UK primary care, funded by the NIHR. We will build on these partnerships to turn AI research into practical tools for clinicians and NHS operational teams.

“The coming together of Patchs Health and OneAdvanced will bring immediate benefits to both healthcare providers and patients. By combining Patchs’ AI innovation and academic research heritage with OneAdvanced’s established clinical systems and national reach, we will accelerate the delivery of more efficient, intelligent and patient-centred services” Marcus Ong PhD FIMA, CEO of Patchs Health commented. 

He adds “Patchs was developed to help clinicians focus their time where it matters most, and this acquisition allows us to extend that impact across thousands of practices - underpinned by trusted, secure technology that meets recognised industry and compliance standards, ensuring patient safety is at its core. Together, we’re in a strong position to drive the next phase of AI-led transformation in primary care at a time when demand and pressure are at their greatest.” 

Patchs GP Digital Front Door with AI is already used by practices nationwide, giving patients faster and more equitable access. It is rated 4.5/5 on Trustpilot (December 2025). 

What this means for existing Patchs customers 

Nothing changes in how your practice uses Patchs day to day. Your service and the support you rely on carry on as before. 

Joining OneAdvanced means more investment in Patchs and faster development of new features, shaped by the clinicians who use it. Over time, Patchs will also work alongside OneAdvanced’s clinical and workflow systems to support access, triage and workload management. 

For more information, please visit IQ Health.