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Online GP Consultation

Patchs

Our next generation online consultation and communication system, Patchs, is built on three evidence-based principles designed to make it simple for patients to contact their GP.

PATCHS online gp consultation software in use)

Key features:

  • Clinical system integration

  • Video consultation

  • Demand control

  • Language translation

  • Customisable questionnaires

  • One-click federated working

  • Telephone assistant

  • Bulk and ad hoc two-way patient messaging including attachments

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A rich, diverse customer base

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How Online GP Consultation, Patchs, will benefit your business

Integrate
Make your life easier through seamless integration with your existing systems, tried and tested processes, and a full suite of features.
Automate
Make use of the built in artifical intelligence (AI) to streamline your processes, helping to reduce your workload and increase patient safety. Allowing you to work faster and get time back to spend caring for your patients.
Regulate
Understand and manage the workload in your practice, by putting you in control of your patient demand, so you can match it to your capacity and never feel overwhelmed.

Why work with OneAdvanced?

We have deep sector knowledge baked into our products.
Our team has developed this sector-leading software from the ground up.
Our experts understand your problems before we find a solution.

We need a single solution, and OneAdvanced have delivered.

Kelly Vines, Practice Manager and Partner, Heywood Middleton and Rochdale Clinical Commissioning Trust
Nurse and patient talking in hallway of hospital

Features and benefits

Integration

Our Online GP Consultation software, Patchs, can bring practices and their patients closer together.

Benefits of this feature
  • Our solution makes your life easier through seamless integration with your existing clinical systems
  • Is designed to work with your clinical systems, automating tasks to reduce manual effort
  • Deep integration with key clinical systems e.g. EMIS and TPP

Tried and tested processes

We know that GP practices hone their processes over time. Our Online GP Consultation software is designed with this in mind and can be customised to suit your needs.

Benefits of this feature
  • Open ended questions help maintain the conversational feel of a GP consultation
  • Free text responses allow patients to use their own words
  • Appointment scheduling provides a similar process to traditional appointments
  • Maintains a continuity of care
  • Spread demand to match your capacity

All-in-one solution

Our Online GP Consultation software provides all the functionality required by a GP practice to provide the best care to its patients by improving communication and visibility.

Benefits of this feature
  • Improved communication through bulk and two-way messaging allows a direct back and forth conversation, keeping the patient in the loop
  • Built in video consultation provides a greater continuity of care
  • Translation to 30 languages helps break down barriers to care
  • Customisable questionnaires allow you to collect the information your clinicians need
  • Increased visibility by having everything in one place reduces data silos and duplication of data entry

Artificial Intelligence (AI) triage and workflow

Our Online GP Consultation software, Patchs, can streamline your processes through Artificial Intelligence which completes tasks for you to reduce your workload and increase patient safety, helping you work faster and get time back to spend caring for your patients.

Benefits of this feature
  • Online GP Consultation, Patchs AI, is a UKCA marked Class I Medical Device registered with the MHRA
  • Urgency AI flags urgent and emergency requests to allow you to prioritise triage
  • Assign AI automatically assigns cases to the most appropriate members of staff, saving you time
  • Face-to-face AI highlights patients that may require in-person consultation so appointments can be booked immediately
  • Topic AI asks patients to complete symptom-related questionnaires such as GAD-7 or PHQ-9 as part of their request for help

Patient messaging

Flexible and automated messaging templates help practices discover all the information they need to help deal with each patient request.

Benefits of this feature
  • Save time by sending pre-set messages from templates, in one click, ensuring messages are accurate every time
  • Create your own templates complete with scores and SNOMED codes of your choice
  • Gather the specific information clinicians require

Reduce health Inequality

Break down barriers of access to your practice with the use of innovative technology to ensure that all patients can submit requests into our Online GP Consultation software, Patchs. 

Benefits of this feature
  • Translate into 30 of the most commonly spoken, non-English languages in the UK
  • Improves access and confidence for patients
  • Online GP Consultation, Patchs Telephone Assistant, allows patients who cannot access a computer to submit requests using telephone transcription
  • A dedicated phone line, reduces pressure on reception staff
  • Helping reduce inequality of access to all patients

Regulation

Our Online GP Consultation software can help you understand and manage the workload in your Practice by putting you in control of your patient demand. Allowing you to match it to your capacity so that you never feel overwhelmed.

Benefits of this feature
  • Demand control gives you the ability to manage incoming requests to an agreed level
  • Limiting the number and type of requests (clinical vs admin) patients can submit to a level you can deal with
  • Set staffing levels according to your demand
  • Never receive more requests than you can deal with

Advanced analytics dashboard

Get in-depth understanding of your demand and patient profile to set your your staffing level.

Benefits of this feature
  • Get the data that you need, when you need it with customisable reports
  • In-depth data can help you manage demand and spread requests over a timescale that suits
  • Commissioners can access the data they need, across their area
  • Supporting integrated care and federated working

Signpost AI

Manage your demand with capacity by signposting patients away from your practice when appropriate.

Benefits of this feature
  • Use Signpost AI to reduce unnecessary appointments
  • Deliver the appropriate care, at the appropriate time, in the appropriate setting

Let us help you choose

Have a question?

Speak to our consultants for personalised advice and recommendations.

CALL US ON:

0330 191 3730

OR WE CAN CALL YOU:

LIVE CHAT WITH US

Ask us your questions and get tailored content to help you.

Recommended Online GP Consultation resources

Got a question? Need more info? Just ask

Have a question?

Speak to our consultants for personalised advice and recommendations.

CALL US ON:

0330 191 3730

OR WE CAN CALL YOU:

LIVE CHAT WITH US

Ask us your questions and get tailored content to help you.

Email us

Receive more information about our software and how it can support your business.