Having experience supporting housing associations of varying sizes all over the UK means our knowledge of their sector is extensive. We know that housing associations are facing more legislative and economic challenges than before, alongside challenges when dealing with customers.
A common issue is that organisations use multiple systems to log and find information. Often there is no integration between these systems, which causes problems when you need to access resident information quickly or track down previous contacts. Not only is this time consuming, it can also make your data less secure.
Advanced’s focused solution not only meets these challenges, it also provides specific workflows to manage the vast majority of queries logged by residents. With our solution, your sales, marketing, field services, mobile working, advanced analytics, and your housing management activities can all be supported and managed on one system. For your residents, a self-service portal is included, where residents can log requests and receive updates. Also, the scalability of our platform ensures that your business is supported, no matter its size or how much is demanded of it.