IQ Health for Private Healthcare

Stability and performance improvements to Clinical Document Transfer means more reliable delivery for every customer. Senders also gain extended reach to GP practices across England and Wales at no additional cost. 

What does this mean for you? Have reliable delivery and extended reach for clinical correspondence to GPs across England and Wales, reducing delays in getting documents where they need to be. 

Finance teams need numbers they can trust without reconciling multiple sources. This update strengthens Financials with improved data quality and reporting.

• Trust more accurate, better-connected financial data
• Reduce time spent reconciling reports
• Get clearer visibility into financial performance

Customer value: Finance teams can trust the numbers first time, cutting the reconciliation work that delays month-end reporting.

New starters shouldn't mean re-entering the same data twice. An enhanced integration with recruitment means more employee data flows straight into Time and Attendance when someone new joins. 

• Automated new employee data flows from recruitment into Time and Attendance automatically
• Less manual double-entry when onboarding new starters
• More accurate attendance records from day one

Less manual re-keying when someone joins means fewer setup errors and a faster, more accurate start to their attendance record. 

Every sector IQ needs the same things underneath it: joined-up data, fast analytics, and infrastructure that reaches every region you operate in. This wave strengthens the Intelligent Platform across all of it, so every product built on top gets richer, faster and more capable without any extra work on your part. 

• Ask your data questions in plain English and get charts or dashboards back, with no report request or query language needed
• Run on infrastructure live natively in the UK and Australia, keeping data in-region and cutting cross-region latency for local customers
• Trust AI outputs checked through a structured, auditable review process, giving regulated sectors demonstrable assurance before and after go-live
• Work with trusted partners who can onboard and manage their own customers directly, with strict boundaries and full audit visibility throughout
• Self-administer secure data sharing to Snowflake without needing direct platform access, cutting out manual service account requests 

A stronger platform underneath, so every product built on it gets better too. 

Risk teams have historically needed to work around their own data to get value from it. This wave connects risk information to the IQ Data Platform and introduces a private preview of Compliance capability.

• Explore complex risk data through hierarchical filtering
• Feed risk information into your existing BI tools
• Get early access to a new Compliance capability
• Move towards a single, connected governance and risk view

One connected view of governance, risk and compliance.

Customer value: Risk teams get a single, connected view of exposure instead of stitching it together manually, so issues surface sooner.

Procurement teams need requests to move quickly without losing sight of who approved what. This wave strengthens Purchasing with clearer controls and faster processing.

• Move purchase requests through approvals with full visibility
• Reduce delays between request and order
• Keep accountability clear at every stage of the process

Faster purchasing, without losing control.

Customer value: Requests move faster without losing an audit trail, so budget holders get what they need without approvals becoming a bottleneck.

Performance reviews often feel disconnected from day-to-day work. This update strengthens Performance Management with clearer processes and better visibility for managers and employees alike. 

• Track performance goals with clearer visibility
• Give managers a simpler view of team progress
• Reduce the admin overhead of running reviews 

Customer value: Managers spend less time on review admin and more time on the conversations that actually improve performance. 

Getting real value from AI has meant juggling separate tools for chat, knowledge and reporting, each with its own login and its own limits, and none of them talking to each other. IQ brings all of it together in one conversation, built on a sovereign platform designed to run at true enterprise scale, wherever your data needs to live.

• Work entirely from chat: a fast, dependable conversation with model choice, live web search and memory of past interactions.
• Ground every answer in your own documents, uploaded and scoped under your organisation's control, not a generic knowledge base.
• Ask for what you need in plain language and IQ applies the right skill automatically, with no separate tool to learn.
• Query your own data in plain English and get self-serve dashboards and reporting inside the conversation itself.
• Give administrators one governed home for licensing, user management, usage reporting and integrations, replacing scattered support tickets.
• Deploy IQ wherever your data must live, public cloud, private cloud or fully disconnected, with sign-in and compliance enforced automatically at every layer 

Getting value from technology is about more than the software itself. From onboarding and implementation through to support, optimisation and ongoing growth, every stage of the customer journey matters. In our Autumn Release Wave, we're bringing these experiences together through Intelligent Services, combining digital onboarding, tiered support, AI-powered assistance, advisory expertise and repeatable delivery frameworks to help customers realise value faster and achieve better outcomes.

• Access Intelligent Service Tiers aligned to your business needs, from digital-first support through to Elite services with a dedicated Customer Value Manager, strategic reviews and additional expert services.*
• Resolve issues faster with Arlo, using AI-powered assistance, intelligent automation and improved routing to deliver quicker answers and reduce unnecessary escalations.
• Get up and running sooner with a streamlined onboarding and delivery experience, offering clear timelines, defined outcomes, greater visibility and a faster path to value.
• Make better use of your investment through Advisory Services and Product Health Checks, helping identify opportunities for optimisation, adoption and ongoing value realisation.
• Experience a connected service journey, where onboarding, support and professional services work together to deliver a more seamless experience.

A smarter, more proactive service experience designed to help you achieve value faster and get more from your OneAdvanced solutions.

*Or according to your applicable framework.