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Top 10 Tips for Great Customer Service

The Customer is King

We live in a world where consumers increasingly demand instant gratification. We expect online deliveries to arrive within 24 hours and want an immediate response and resolution when we call a customer care hotline. People are time-poor and expect services to be delivered at times that fit in with their busy lifestyles. In the competitive field service management environment, there is increasing pressure for organisations to integrate a customer-first approach into operational processes and overall company culture.

Building a reputation for the very best customer service has never mattered more.