Clinical Decision Support

Our clinical decision support solution, Odyssey, helps ensure patients with urgent and primary care health problems receive fast, accurate, safe assessment and advice. It covers the needs of all age groups, and the full range of symptoms and acute conditions. By upskilling health care providers’ staff, it supports a greater skill mix in the workforce and consistency of care. Odyssey is used by healthcare professionals across a range of settings, including ambulance services, out-of-hours services, GP practices and walk-in centres.

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SINCE 2013


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Understanding key issues


The population

With people living longer with more complicated conditions, there is increasing pressure on healthcare systems. It is vital that the people with the most pressing symptoms receive urgent care.

People require complex care

There are increasing numbers of people living with multi-morbidity and complex conditions that are at risk of rapid deterioration. Assessing the needs of such patients requires a holistic assessment.

Making the best use of appointments

There is increasing pressure on GP appointment systems and emergency services. It is vital to prioritise patients and ensure they are following the most appropriate care pathway.

Lack of clinical staff

The NHS faces a major workforce crisis, with insufficient GPs, nurses and emergency department staff, which means a greater skill mix is required to substitute for scarce doctors and nurses.

How Odyssey can help you


Frequently Asked Questions

  • What is Odyssey?

    Odyssey is an innovative and flexible clinical decision support solution, which enables non-clinicians and clinicians alike to assess the urgency of a patient’s symptoms and direct them to the most appropriate care. Odyssey can be used on a mobile phone, tablet or web site by patients to perform their own self-assessment, and by clinicians and non-clinical staff on PCs and laptops to help prioritise and direct care. It has been in successful and safe use around the world for more than 20 years, and is NICE-accredited.

  • What is an example of clinician decision support?

    Clinical decision support encompasses everything from simple guidance documentation through to software which steps the user through a series of questions. Odyssey provides a computerised assessment process using a series of questions which relate to the patient’s symptoms, drawing from a bank of age and gender specific question and answer sets linked to both physical and mental health. The system automatically calculates the urgency and potential care settings for symptoms as more questions are answered, resulting in a recommended priority level and suggested care settings.

  • How does my organisation ensure effective triage for patients?

    We can help you plan and implement effective triage tailored to your requirements, from patient self-assessment to full clinical decision support for clinicians. Drawing on over 20 years’ experience in a variety of primary, urgent and unscheduled care settings, our consultants and clinicians can help ensure your patient triage functions are efficient, effective and safe, using the Odyssey solution. And by using Odyssey you’ll be able to accurately measure your triage performance across the entire organisation, helping maintain quality and supporting staff training and development.

  • What are the benefits of clinical decision support software?

    With ever-increasing pressure on health services to deliver more capacity, often without any commensurate increase in funding, clinical decision support can help ensure patients are safely routed to the most appropriate care setting quickly and effectively. In some cases that will be away from the organisation providing the triage, freeing critical time and capacity for those patients who do need to be seen. If that triage is performed by the patient themselves, using a smartphone or web site, then the cost to the organisation is almost zero, again freeing precious time and resource.

  • Why is clinical decision support important?

    Clinical decision support helps to avoid human error, not every member of staff speaking with the patient will be able to diagnose them from listening to their symptoms. Without clinical decision support a patient could be misdiagnosed and sent to the wrong course of care, wasting time for patients and clinical staff. In more severe cases, when a staff member doesn’t have all the information they need, a life threatening problem could be overlooked, but by putting the required information into the Odyssey database a high risk patient will be flagged up immediately.    

“We want to make it as easy as possible for patients to obtain medical advice in the way that best suits them. Patient safety and quality are, of course, our top priorities, but offering patient choice is also important.”

Rachael Ellis, Chief Officer

“We see incredible value in technology to empower patients to self-assess and, while it may take some time for some GPs to embrace a disruptive technology, I’m confident the app’s obvious benefits will eventually be accepted and adopted by everyone.”

Prad Velayuthan, CEO

  • Sandwell and West Birmingham CCG
  • One Health Lewisham


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Additional insights to help you transform


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News & Opinions

PRESS // 13-02-2019

Advanced recognised by NICE for standards in healthcare

by Dr Alex Yeates, Medical Director

Advanced recognised by NICE for standards in healthcare

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