Trends Survey Report 2018-19

In October this year we undertook our third Annual Trends Survey to map out and understand how British businesses are faring in the digital era. Unsurprisingly, many continue to be challenged by a number of uncontrollable external factors, including Brexit, new data protection regulations and mandatory government initiatives.

Technology has the potential to boost productivity levels and create a more agile, efficient and effective organisation, even when the business environment is tough. However, it comes with its own challenges - around compliance, security and workforce attitudes - and these need to be addressed if businesses are to take advantage of the huge benefits it offers.

This year's report delves into the digital innovations that are making a positive impact. We explore disruptive technologies such as the Cloud, Robotic Process Automation and Artificial Intelligence - with some surprising results. Technology is a clear productivity enabler, however it will only be as good as the leadership driving it and the workforce's willingness to embrace it. Such a transformation calls for a change in culture, and sometimes a steer from the younger digital-savvy generation who see digital innovation as an ally not a threat.

Our Trends Report 2018-19 covers topics such as productivity, the next generation, customer pain points, workplace pressures, external forces and innovative digital transformation. We hope it helps you better prepare for the challenges and opportunities that await.