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Service Integration & SIAM

Seamless IT service delivery

As businesses increasingly rely on multiple service providers to meet their IT needs, managing these relationships effectively becomes crucial. OneAdvanced’s service integration offers a strategic approach to managing multiple suppliers, ensuring they drive efficiency and value.

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A rich, diverse customer base

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How Service Integration will benefit your business

Simplify IT service delivery
Simplify your IT service delivery by having one contract, one invoice and one service level agreement.
Reduce risks
Reduce your risks by having a clear governance framework and escalation process.
Innovate faster
Innovate faster by having a flexible and agile IT environment that can adapt to changing needs.

Why work with OneAdvanced?

We have deep sector knowledge embedded in our services
Our Squads model ensures continuous innovation & service improvement
We can tailor solutions and inherit complex environments

OneAdvanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value.

Robin Johns, Head of IS, Tideway
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Features and benefits

Aligned to the SIAM framework

Advanced will act as the service integrator, building and managing solutions in-line with the SIAM framework. The SIAM framework is a structured approach to managing multiple service providers. It ensures effective coordination, collaboration, and integration of services for seamless service delivery.

Benefits of this feature
  • Enhanced governance: ensuring that all providers adhere to defined processes, standards, and policies
  • Streamlined operations: optimised coordination between providers enhances efficiency and faster resolution of issues
  • Tailored solutions: we can tailor a solution to precisely meet your unique needs whilst ensuring alignment with best practice

Improved service quality

By working with a service integrator such as OneAdvanced, you will gain a single view of your service portfolio and metrics. This will ensure a seamless and efficient IT service delivery.

Benefits of this feature
  • Enhanced collaboration: the framework facilitates better coordination between service providers, leading to improved service quality through streamlined processes and effective communication
  • Increased accountability: by clearly defining roles and responsibilities, this ensures providers take ownership of their tasks, resulting in enhanced service quality and customer satisfaction
  • Continuous improvement: the framework promotes a culture of continuous improvement by establishing mechanisms for monitoring, evaluating, and optimising service delivery processes

Increased agility

By streamlining processes and optimising collaboration, organisations can adapt and respond swiftly to evolving business needs and market dynamics.

Benefits of this feature
  • Enhanced adaptability: with service providers all governed by a single framework, you can quickly adjust operations to seize new opportunities
  • Improved efficiency: by aligning and integrating your providers, you ensure they are all working together to drive value
  • Faster time to market: service integration can help speed up development cycles, helping organisations accelerate their time to market

Cost optimisation

The SIAM model will help organisations reduce and optimise costs in several ways, underpinned by increased transparency and accountability of all service providers in an organisation's ecosystem.

Benefits of this feature
  • Elimination of redundancies: service integration will help identify any redundant or overlapping services, ensuring all providers drive value
  • Optimised resource use: with SIAM, companies have better visibility and control over their resource allocation, helping them minimise wasteful spending and achieve cost efficiencies
  • Vendor management: the service integrator can help negotiate better contracts and improved terms, pricing, and service level agreements (SLAs)

Service integration

Organisations are turning towards MSPs such as OneAdvanced to act as the service integrator, building and managing solutions in-line with the SIAM framework. By working with a service integrator to implement this approach, organisations can benefit from improved governance, better risk management, enhanced service quality, and cost-effective delivery of services.

Benefits of this feature
  • We are not an ‘out of the box’ provider. This means we can tailor solutions and inherit complex environments, stabilise, and run them while we implement transformation without any service degradation
  • As we work with customers and partners with a wide range of operating models, we understand environments of all different builds
  • Our Squads model revolutionises IT operations, separating innovation from core BAU activities to ensure you receive continuous innovation and service improvement

Let us help you choose

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Speak to our expert consultants for personalised advice & recommendations.


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Service Integration Downloads

As businesses increasingly rely on multiple service providers to meet their IT needs, managing these relationships effectively becomes crucial. This is where service integration, governed by the Service Integration and Management (SIAM) framework, comes into play.

In this eBook, we will explore operational and strategic IT in more detail, the challenges of balancing these aspects, and how MSPs can support a company’s IT strategy.

Businesses are continually seeking ways to stay competitive and efficient, and one strategy that continues to grow in popularity is outsourcing IT to an external provider.

OneAdvanced were delighted to partner with Irwin Mitchell to support the transformation of the firm’s client experience and service delivery.

Service Integration Resources


  • What is (SIAM) Service Integration & Management?

    SIAM Service Integration and Management is an approach to managing and integrating multiple service providers to provide end-to-end services to the customer. SIAM is an evolving framework. It seeks to address the complexities of managing a range of suppliers, each with their own processes, tools, and culture.

  • What does SIAM Service Integration & Management involve?

    SIAM IT management involves coordinating and integrating multiple service providers into a single, unified service. This approach requires the creation of a governance model that establishes a framework for managing the relationships between various providers. The governance model defines the roles, responsibilities, and processes for managing service delivery, as well as the mechanisms for resolving issues and disputes.

  • When is the Service Integration & Management framework usually used?

    The SIAM model is typically implemented in organisations with complex IT environments, where multiple service providers are engaged to deliver a variety of services. The SIAM model provides a framework for managing these complex relationships. This will ensure that the customer receives high-quality services that meet their needs and expectations.

  • What are the main benefits of the Service Integration and Management (SIAM) approach?

    The Service Integration and Management (SIAM) approach provides a unified, consistent management framework across multiple service providers, leading to improved efficiency and coordination. By maintaining a single point of accountability, SIAM simplifies governance and reduces the risks associated with multi-sourcing. It enhances service quality by promoting best practices and standardisation across all service providers. It also allows businesses to be more agile and responsive to changes, as it facilitates faster, more effective integration of new cloud services or providers.

  • What is the role of a Service Integrator in the SIAM approach?

    A Service Integrator such as OneAdvanced acts as the central point of coordination and control. They coordinate service delivery, manage relationships with vendors, and enforce service level agreements (SLAs). The Service Integrator also takes charge of incident and problem management, facilitating effective communication and collaboration between all parties involved. With their expertise and oversight, the Service Integrator enables organisations to optimise its service delivery. This will enhance efficiency, and achieve desired business outcomes through effective SIAM implementation.

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0330 191 3730



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