We know that implementing a new technology system is about more than the software alone, which is why we are dedicated to continually working with you to get the most out of your new investment.
Speak to our customers and they will tell you we are dedicated to cultivating close relationships. In fact, in a recent independent customer satisfaction survey, 94% of customers said that over the next 18 months they will be driving their business forward with solutions from Advanced.
Find out for yourself why our knowledge and professionalism is implicitly trusted
Gain the knowledge of our 2,500 people and harness the tools and help you need to implement your new system quickly and easily. We enable flexible configurations of social, mobile, analytics and cloud technologies, partnering with you to take you to the next level.
Customer Response, Complaints and Abuse
Customer Response Time
Advanced is committed to responding to customers within 24 hours. If, at any point, you are unsatisfied with the level of service provided, please contact complaints@advanced365.com. Complaints will be received and acknowledged within 5 working days. For more detail on our complaints and escalation process please visit https://www.oneadvanced.com/customer-formal-complaints-process.
Abuse Email
Please use the email address abuse@advanced365.com to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse. You should expect to receive a response within a few hours and no more than 5 days.
Managed Services delivered with excellence in mind
IT is frequently seen as an expensive and time consuming necessity that provides limited business advantage. In reality, your IT department is the backbone of your business, needing to support internal systems, websites, business continuity as well as disaster recovery.
Find out how we can provide you with a flexible and cost-effective range of services that can be tailored entirely to your needs and those of your organisation.