The Master Agreement applies along with the relevant Attachments for the products and services detailed on your Order Form.
Our UK Master Agreement is here: MASTER_AGREEMENT.pdf, the US version here: USA_MASTER_AGREEMENT.pdf, and the Canadian version is here: CANADIAN_MASTER_AGREEMENT.pdf.
Please note the link within for Third Party EULAs (as applicable).
If you are procuring in the UK the following applies alongside the Master Agreement:
- Advanced software and related support: SOFTWARE_LICENCE_AND_SUPPORT_ATTACHMENT.pdf
- Advanced software and support for use in healthcare (clinical data): the above plus SUPPLEMENTAL_TERMS_(HEALTHCARE)_ATTACHMENT.pdf
- ECM and/or SMS services: ADDITIONAL_SERVICES_ATTACHMENT_(ECM_and_SMS).pdf
- Mobile Communications: AMC_ATTACHMENT.pdf
- An archive only/right to use (RTU) limited access licence: ARCHIVE_ONLY_(RTU)_LICENCE_ATTACHMENT.pdf
- Hosting Services (A365): A365_ENTERPRISE_HOSTING_ATTACHMENT.pdf
- Hosting Services (AHC – usually our Health and Care products): HOSTING_SERVICES_ATTACHMENT_(AHC).pdf
- Hosting Services (Legal Business Unit): HOSTING_SERVICES_ATTACHMENT_LEGAL.pdf
- Hosting Services (SME – all other hosting): HOSTING_SERVICES_ATTACHMENT_SME.pdf
- Hardware and any associated support: HW_AND_HW_SUPPORT_ATTACHMENT.pdf
- Support for Microsoft™ CRM: MS_CRM_SUPPORT_ATTACHMENT.pdf
- Payroll Managed Services: PAYROLL_MANAGED_SERVICE_ATTACHMENT.pdf
- Professional Services (Microsoft™ CRM only): PROFESSIONAL_SERVICES_ATTACHMENT_(MS_CRM_Only).pdf
- All other Professional Services: PROFESSIONAL_SERVICES_ATTACHMENT(General).pdf
- Science Warehouse Digital Marketplace (Catalogue): SCIENCE_WAREHOUSE_DIGITAL_MARKETPLACE_CATALOGUE.pdf
- Science Warehouse Digital Marketplace (Punchout): SCIENCE_WAREHOUSE_DIGITAL_MARKETPLACE_PUNCHOUT.pdf
- SaaS Services: SaaS_SERVICES_ATTACHMENT.pdf
- Services Privacy Staement (Advanced Software, Applications & Customer Portals): SERVICES_PRIVACY_STATEMENT.pdf
- SimplicITy Managed IT Services: SIMPLICITY_MANAGED_IT_SERVICE_ATTACHMENT.pdf
If you are procuring in the US the following applies alongside the Master Agreement:
- Advanced software and related support: USA_SOFTWARE_LICENSE_AND_SUPPORT_ATTACHMENT.pdf
- Professional Services: USA_PROFESSIONAL_SERVICES_ATTACHMENT.pdf
- Terms for Modern Systems customers only: Modern Systems Terms
Data Processing Addendum for existing contracts:
Third Party EULA terms:
- Third Party EULA Terms (including Spectra/PATCHS)