Online GP Consultation
Elevating online consultation and triage software for Primary Care
More than online consultation, Patchs revolutionises primary care by optimising practice operations and safeguarding from potential overload. Care Navigation driven by AI, whether online or via the telephone, ensures equal access for patients and frees clinicians to focus their expertise.
Our online consultation and triage solution reaches over 10 million patients
All of the artificial intelligence (AI) triage and workflow features you need to automate your workload
AI Care Navigator
Elevating online consultations. The AI Care Navigator (a Class 1 Medical Device) transforms online consultations, easing triage and reducing workload. Guiding patients to the right services, ensuring clinical safety by flagging urgent cases, asking focused questions, assigning the right clinician, and arranging face-to-face appointments when needed, saving time and improving efficiency.
Virtual Telephone Assistant that navigates care
All the benefits of the AI powered Care Navigator with 0 mins call waiting time. Our virtual receptionist complements the online GP consultation and triage solution by providing the same intelligent triage and signposting benefits for patients who prefer to use the telephone. Maximum efficiency with total access parity, significantly reducing inbound calls, staff pressures and the 8am rush.
Unparalleled partnership of OneAdvanced and Patchs
OneAdvanced is the sole reseller and exclusive provider of PATCHS in the UK, offering unparalleled access to the complete solution. Benefit from dedicated PATCHS expertise combined with enterprise-grade support, backed by one of the UK's longest-established healthcare solution providers, ensuring trusted, seamless implementation.
Online GP Consultation features
AI Care Navigator
Signpost AI
Signpost AI directs patients to urgent or emergency care services. Practices can set customised actions based on AI outputs, enhancing triage automation. For example, it can book appointments for routine conditions, signpost patients with urgent mental health symptoms to crisis teams or send appointment links to patients.
Urgency AI
AI Care navigator is an evolution of Patchs AI, which allows the practice greater control over patient request processing. The combining of the capabilities of five Patchs AI modules offer a more integrated, comprehensive and powerful solution. Urgency AI flags urgent or emergency requests. Additional AI assistance comes from, Assign AI which directs clinical requests to the appropriate inbox, Topic AI which determines clinical topics and asks patients further questions, and Face-to-Face AI that highlights requests that may require in-person consultations.
Having voice recognition technology means our vulnerable elderly and digital illiterate patients are catered for better and get appointments much easier.
Our online consultation and communication solution reaches over 10 million patients
Webinar
Unlocking the Power of AI in Healthcare with OneAdvanced AI
Discover how AI can transform healthcare for the better. The rise of Artificial Intelligence (AI) is revolutionising industries, and healthcare is no exception. But where do you, as a healthcare p...
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