Record every revenue event, maximize billable time and boost realization rates to ensure increased profitability
Easy, accurate time recording for legal firms
Correctly capturing billable time is one of the most challenging tasks that busy legal practitioners undertake. Carpe Diem is an innovative time recording solution that enables professional users to more easily capture every moment, from any location, at any time, on any device.
"Our professionals are taking advantage of the stopwatch-style timers to capture more time, faster than before.”
Simon Baun, Head of IT, Kammeradvokaten Poul Schmith
24/7 Cloud accessibility
Native mobile app
Intuitive, consistent user interface
Quickly capture time as it is worked
Digital reporting dashboards
Automated compliance and risk management
Aligned with the billing process
Key technology integrations
We understand and solve your key issues
We build products which are designed to solve our customers key challenges.
- Keeping track of time
Busy fee earners often work on numerous client projects every day. It's easy to miss billable time, and often difficult to accurately capture how much time was spent on each individual activity. This affects the ability to bill matters correctly or increase realization rates.
- Capturing time when out of the office
When they're on the move, fee earners have to return to a desktop to enter the time they spent on client matters. This makes it more likely that time will be lost, and having to re-enter data from handwritten notes increases administration burdens.
- Ensuring billing compliance
Managing the multiple rules contained within Outside Counsel Guidelines is always a challenge. Firms need to find an easier way to ensure fee earners remain compliant with client billing rules in order to avoid costly write-downs and loss of income.
- Meeting client expectations
Many clients are looking for pre-agreed prices. Reliable data for time spent on matter completion is difficult to find, but it's a major factor in correctly measuring cost and profitability. Firms also need to ensure invoices are detailed and accurate to remove the risk of client complaints.
How Carpe Diem Time Recording can help you
FEATURES & BENEFITS
Smart time capture
Use time strategically to maximize revenue and growth, and meet compliance obligations
Carpe Diem can boost firm-wide performance by helping you to cut time capture administration, increase billed hours and revenue, improve your billing process, and enforce best practice. It's an easy to use Cloud solution that's instantly accessible, and always available.
Enhance firm efficiency
Our market-leading time capture system has been vigorously stress tested and currently supports 25,000+ timekeepers with 800,000 time postings a day in the Cloud.
Relieve time pressures
An intuitive, easy-to-use interface that is consistent, whilst providing a unique experience cross all devices
Users can choose to automate time capture - or type, handwrite or dictate time entries
Find missing time easily by responding to automated, intuitive prompts
Fee earners can stay on track by comparing their time capture rates against time-keeping performance targets
Carpe Diem SmarTimers
The core feature of Carpe Diem, our SmarTimers follow a user's activity and allow them to instantly start and stop time recordings as they move between projects and tasks.
SmartTimer tool bars float above all open applications, giving easy visibility
A quick click is all that is required to start recording time, or to stop and start another timer
Running timers follow users whenever they change devices
Timers are color coded according to their status so they can be easily filtered and ordered
Intelligent, intuitive time recording
Work more efficiently with powerful, automated features that provide multiple ways to capture both current and past time, and reduce delays between activity, time recording, billing and payment.
Achieve more in less time
Natural language processing analyzes free form text to extract key words or phrases to create accurate records
Predictive assistance auto-completes time forms, and provides in-line spell checks for quick time entry
A time gap recovery feature helps users auto-populate historic timesheets based on their digital footprint
Fully exposed APIs allows seamless integration with other leading industry applications
Entire Outside Counsel Guidelines (OCG) policies can be referenced from within a time entry in Carpe Diem
Users can easily validate time entries against their client’s guidelines to save time and ensure compliance
Information pop-ups provide guidance on compliance rules at the moment of capture
Automated warnings can be triggered if OCG or billing rules are not being adhered to
Time capture is critical for correct billing and client satisfaction. Automating time recording, and the billing process, can significantly contribute to client retention and the growth of your firm.
An easier process
Carpe Diem easily integrates with billing platforms, ensuring time data is tracked across its entire journey
Users can conveniently close project time periods at their desk, or on the move
Time entries are sent directly to the accounts department for invoicing
Billing errors are reduced by validating time at submission
Provide the flexibility to easily adhere to Alternative Fee Arrangements (AFA)
Avoid costly write downs that result from incidents of non-compliance to client billing rules
Build client trust and loyalty by providing transparent invoices that clearly show the time spent on a matter
Benefit from faster payments by shortening the bill-to-payment cycle
Carpe Diem's fully customizable dashboards supply actionable management information that can improve performance, ensure compliance, reduce risk and improve cash flow. All with a single click.
Find new opportunities
Accurately capture the actual cost of matter completion in order to set competitive, but profitable rates
Data helps you schedule work and it can also help you identify which types of work to bid for
Finance teams can track, and work to reduce, the time between activity, time-capture, invoicing and payment
Using time data, you can develop price strategies for blended hourly rates, fee caps, discounts or fixed fees
Become more flexible
Gain insight into work patterns, identify areas of low usage or those under stress from too much work
Allow dynamic reallocation of work to those with spare capacity
Understand the relevant resources required to fulfill matters, at the right price, within required timelines
Develop tactical business development initiatives to drive work to any underutilized practice areas
A solution for forward thinking legal practices
Carpe Diem is a contemporary, high performing, reliable and extensible Cloud platform. 24/7 availability allows higher levels of billable time to be recorded, which eases the pressure on fee earners, and means more revenue for your firm.
The Cloud ensures that wherever you are, Carpe Diem’s SmarTimers are available 24/7 to capture every billable moment. This provides the benefits of greater resilience and flexibility to fee earners.
A smart, solid investment
Be assured that you're always on the latest product version, with automatic upgrades on new releases
Use new features with confidence as they are all explained within our convenient online guides
Incorporate new users quickly and easily with Carpe Diem's scalability
Save resources by reducing dependence on IT resources, physical space. and other associated costs
We're here to support you
Our aim is to always provide the highest levels of support to our customers. We also have a culture of continuous product development and actively encourage our clients to get involved.
Delivering peace of mind
Hotfix support and emergency platform fixes are always included as standard in the Cloud
Our helpdesk is ISO 9001 accredited and are available to help with any issues you may have
On-line, embedded help allows every user to get the most from the system’s rich functionality
Users can submit enhancement requests through our Ideas Portal, and influence future product development
You can be confident that safeguards to protect your data, and meet regulatory compliance, are a core part of the network architecture, ensuring your information is always protected.
Protected access: Industry standard authentication via our Identity Server
Secure transport: data is encrypted in transit and HSTS (HTTP strict transport security) enforced
Data backup: transaction logs are backed up every 10 minutes and full database backups happen every 12 hours
Fortified storage: our Azure data centers are located in EU West, US Central, US East and Canada
The mobile app
A new, best-in-class time recording app
Access to work from any location is now an efficiency necessity for busy professionals. As a part of a fully mobile enabled Cloud platform, the app can support you in recording time while away from your desk, reducing time leakage and lost hours, while easily providing accurate time records.
Mobile time capture
We've removed all of the barriers to consistent time recording, by ensuring that users can access the complete set of Carpe Diem's time capture tools no matter where, or how, they're working.
Don't miss billable time
Complete time recording efficiency when working from home, on client premises or when traveling
All time is captured on one application, and is available to view from any location or device, on or offline
Time used for client communications, like calls or emails, can be captured automatically as they take place
App users are provided with three, instantly accessible and convenient time capture options
Key metrics track and monitor time keeping performance, and the quality of the time recorded
Timesheets allows users to view all of their time entries for the day and to filter them by status
Convenience at your fingertips
Capturing time entries from a smartphone or tablet means users can instantly record billable time at the moment an activity happens.
Fully accessible from both Apple and android devices
The app is available to all authorized users of Carpe Diem
Download and install from Google Play and Apple Stores, or deploy from a mobile device management (MDM)
Safe and protected
Our mobile app connects to the server via secure web APIs. This provides industry standard security and removes the need for additional infrastructure.
Your data is secure
Authentication is handled via the Carpe Diem identity server, providing secure user authentication
External authentication providers like OKTA, OneLogIn, Azure AD, and others, can also be used
Fingerprint recognition is also provided, as standard, to offer another layer of robust security
API traffic is encrypted, whether at rest or in transit
Working in technology silos can cause work duplication, lost time, and lower revenues
Carpe Diem is an extensible platform with a comprehensive suite of APIs that allow seamless integration with your firm’s existing software. Incorporating these additional solutions delivers greater flexibility and maximizes the time capture benefits your firm depends on.
Legal technology applications that complement each other maximize their respective value by delivering convenience, improved efficiency and enhanced performance.
Develop a legal ecosystem
Benefit quickly as limited time and resources are required to implement, or maintain, integrations
Help fee earners find all case related data directly from your practice and case management system (PCMS)
Combine with your accounting solution to significantly simplify compliance and the billing process
Sync with your document solution to make it easier to uncover hidden billable time
Practice and Case Management
Carpe Diem integrates with PCMS platforms seamlessly, ensuring time data is tracked across its entire journey with no disruption to other core processes.
Move standard PCMS time capture tools to the next level of efficiency
Synchronised data is instantly available from your PCMS database
Fee earners can easily find information for billing, compliance, budgets or alternative fee arrangements
Continue to record time on the move, there's no need to be at your desk
This integration ensures solicitors meet their client OCG's by providing a third party validation engine that can instantly confirm if time entries are fully compliant with guidelines.
An easier, far more efficient e-billing process
Fast, automated, mobile time entry, validation and submission
Time spent on fixing incorrect entries is reduced dramatically
Provide OCG’s and budget information when the user needs it most - directly at the point of time entry
Managed compliance risks
Assured compliance with OCG’s
Entries certified correct before submission
Reduced quantity of billing errors and rejections
Increased levels of client satisfaction and a faster bill-to-payment cycle
The Carpe Diem NetDocuments Connector
Uniting these two powerful, market-leading solutions ensures fee earner time spent working on documents and emails can be recorded by Carpe Diem, from directly within NetDocuments.
Uncover hidden time
Accelerate the functionality of the Carpe Diem platform
Ensure every second spent on a matter is captured without effort
Ease pressure on fee earners by providing the tools they need to hit billing targets
Clarify billing by providing clients with full visibility of the time spent on their matter
Demonstrate the contribution of your in-house legal team
Internal legal departments are becoming more central to routine business operations. The result is pressure from greater workloads, and increasing complexity. Budgets are also squeezed as in-house teams are under greater levels of scrutiny in regards to the delivery of value and cost controls.
Build a strong business case
Carpe Diem provides a clear measure of how time is used. This transparency allows for informed strategic decisions to be made for the effective insourcing, or outsourcing, of work.
True performance insight
Track workloads over time periods to help plan an optimal allocation of resources in the future
Enable your teams to easily allocate specific types of work to the most cost-efficient resource every time
Understand the real value of work done externally and price accordingly to negotiate fee arrangements
Show cost efficiency
By providing accurate time data for each matter, Carpe Diem clearly demonstrates the cost effectiveness of in-house legal services, while acting as a valuable management tool.
Save time, and work more efficiently, by capturing time while away from the office
Remove capex costs with all charges paid on a subscription basis
Ease pressure on internal IT teams with automated updates that require minimal effort
Ensure you have the flexibility to meet current business needs with a fully scalable solution
Starting your journey
We're fully invested in making your journey a success. Our team of knowledgeable experts will meet with your teams to provide product demonstrations, ask questions, and discuss your requirements.
Understanding your challenges
We'll present a comprehensive offer with solutions based on our previous conversations. We'll make any adjustments required until you are fully satisfied that this offer delivers what you need.
Planning your journey
Once you've signed up, a Project Manager will be in touch to explain the implementation process. They'll also introduce you to the Lead Consultant who will be in charge of the technical work required.
On the road to go live
To ensure a smooth implementation, our experienced Project Delivery Team will build a plan of action and set up a UAT which is like a comprehensive test drive for Carpe Diem before it goes live.
Delivery and up and running
You're ready to go. As Carpe Diem goes live, we'll be on hand with any help you might need. Our implementation packages are designed to fit around each customers individual needs.