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Improving stakeholder relationships and increasing efficiency in healthcare organisations

22/05/2023 minute read OneAdvanced PR

IT professionals in healthcare organisations are under immense pressure to deliver comprehensive IT solutions that work seamlessly across a variety of systems and stakeholders. Unfortunately, these tight budget constraints often prevent them from investing enough into powerful tools or hiring the right expertise.

That’s why leveraging managed services and system integration and management (SIAM) is the perfect solution, enabling IT teams to get more out of their resources while delivering high-quality solutions backed by expert support. In this blog, we'll explore how healthcare organisations can work with an MSP to benefit from SIAM and managed services, minimising costly delays and helping ensure best practices are followed for every project.

The challenges of IT in healthcare organisations

The challenges of IT in healthcare organisations can be myriad and complex. As the healthcare industry moves towards a more digital approach, IT issues are becoming increasingly common. From data breaches to software malfunctions, healthcare providers must be vigilant to ensure patient data remains confidential and safe.

From stringent privacy requirements to complex data storage needs, it's essential to have a reliable and secure IT infrastructure in place. However, managing this technology can be incredibly complex, particularly for smaller organisations with limited IT resources. Healthcare organisations must deal with a variety of issues, from network security concerns to managing electronic health records. These challenges require expertise that many healthcare organisations may not possess in-house. 

Balancing budget and multiple stakeholders when making IT decisions

In healthcare organisations, making IT decisions can be a complex task, requiring careful consideration of multiple stakeholders and balancing competing budgetary concerns. Whether it's investing in new hardware, software, or upgrading systems, IT decisions in the healthcare sector can have far-reaching implications for patients, staff, and other stakeholders. Professionals tasked with making such decisions must be strategic, adept at weighing up the pros and cons of different options, and sensitive to the needs and priorities of stakeholders. Ultimately, the goal is to find a balance that supports the needs of the organisation, while also delivering real value to patients and other users of healthcare services.

How can managed services help relieve the burden?

As healthcare organisations continue to face budget constraints, the importance of managing and securing technology assets cannot be overstated. Fortunately, working with a Managed Services Provider (MSP) can help alleviate the challenges that come with implementing and managing these tools. By partnering with an experienced MSP, healthcare organisations can enjoy the benefits of having experts on hand to handle everything from routine maintenance to critical updates, ensuring that downtime is minimised and patient care remains uninterrupted.

Additionally, MSPs can help healthcare organisations stay compliant with the latest regulatory requirements, which is a must in today's highly regulated environment. Overall, working with an MSP can prove to be a game-changer for healthcare organisations, allowing them to focus on what they do best: providing high-quality patient care.

The benefits of SIAM services to ensure efficiency, reduce costs and keep stakeholders happy

The Service Integration and Management (SIAM) model has gained popularity in healthcare organisations as an efficient way to manage multiple vendors and ensure smooth operations. MSPs can provide SIAM services to help healthcare organisations reduce costs and improve stakeholder satisfaction. With an expert team of professionals, an MSP can act as a central point of contact and take ownership of all vendor activities, ensuring that services are delivered on time, on budget and to the high standards that healthcare organisations demand. By exploring the benefits of the SIAM model, MSPs can help healthcare organisations thrive in an increasingly complex and demanding market.

Best practices for implementing managed services

Managed Services and SIAM are crucial components of any healthcare organisation's IT infrastructure. By implementing these practices, you can ensure that your IT systems are operating efficiently while also reducing costs. The key to success is working with a Managed Service Provider (MSP) that has extensive experience in the healthcare industry, understands your organisation's unique needs, and can provide tailored solutions for your business. This includes proactive monitoring, rapid response times, and ongoing support. By partnering with an MSP, you can rest assured that your IT infrastructure is in good hands, allowing you to focus on providing high-quality patient care.

Key takeaways for healthcare organisations when considering working with an MSP

The complexity and cost of IT decisions in healthcare organisations can be daunting. Working with an MSP can help alleviate the stress of budgeting, and improved service delivery for both customers and clients. Additionally, having an MSP partner can enable healthcare organisations to focus on their core competencies and patient care, while outsourcing the technology management to experts.

With a strong partnership, an MSP can provide comprehensive planning, implementation, and day-to-day management to ensure that IT systems run smoothly and efficiently. Best practices such as formalising processes and change management analyses help to ensure that all parties’ interests are considered collaboratively. Ultimately, healthcare organisations should choose an MSP partner whose values align with their own. With the right provider at your side, you will reap the rewards of well-integrated services, harmonised procedures and maximum value for money. Advanced are on hand to explore how we can propel your organisation forward into the digital future. Contact us to explore how we can help you reach your goals today!

At Advanced, we understand that every industry faces unique challenges and requires tailored IT services to meet specific needs. With extensive cross-sector experience, Advanced are able to support, design, implement and manage your IT environment and empower your organisation. Learn more about our IT Services for Healthcare.