The average employee will spend 3,507 days at work in their lifetime, which is time they’d like to be as enjoyable and rewarding as possible. Although there will always be good days and bad days at work, organisations with a strong employee experience (EX) will ultimately foster a happier, engaged and more productive workforce, contributing to greater organisational success.
With research from Willis Towers Watson indicating that 92% of employers plan to enhance their employee experience over the next three years, it’s clear that now is the time to make a change. Read on to discover how you can create a positive company culture, support and empower employees and keep your people happy and motivated.
Why is a positive employee experience so crucial?
Research shows that only 13% of employees are largely satisfied with their work experiences. With the “Great Resignation” continuing into 2022, organisations must do more to retain employees and satisfy their expectations.
Studies suggest that happy employees are around 12% more productive. As employee experience plays such a crucial role in staff satisfaction, investing in your EX strategy can improve your bottom line and workplace well-being. An excellent employee experience is designed to enhance organisational performance, support staff and make your business a more desirable workplace, helping you attract the best talent and meet company goals.
How to improve the employee experience
1. Create an employee journey map
An employee journey map helps you measure employee experience at every stage of a staff member’s tenure at your company. Creating one will help you visualise the steps each employee goes through so you can identify areas for improvement.
You might start with an employees’ first day and consider stages such as their probationary period, training, performance reviews, and promotions. This information helps HR and business leaders anticipate ways to keep employees engaged and satisfied at each stage of their journey within your organisation.
2. Improve your onboarding process
Employees who have exceptional onboarding experiences are 2.6 times as likely to be extremely satisfied with their workplace, so this is the best place to begin when focusing on improving EX. Ensure that employees clearly understand what’s expected of them from their first day and that they have the knowledge or training required to fulfil these responsibilities.
An excellent onboarding experience must also include regular check-ins between managers and new starters, making clear to employees that honest and open communication is encouraged within your company. Within these regular meetings, new starters will have the opportunity to ask questions, raise any concerns and build a positive relationship with their manager. At the same time, management will be able to set relevant, achievable goals and monitor progress.
3. Ask employees what’s missing
What better way is there to improve employee experience than hearing directly from staff what they’d like to change? Find out what’s most important to your workforce by encouraging real-time feedback and embracing regular surveys. From this feedback, you’ll understand the solutions your employees require and can work on putting these into action. Acting on employee suggestions will show staff that you value their opinions, increasing engagement across the organisation.
4. Encourage open communication
Clear and open communication is essential within any business that genuinely cares about its people and wants them to succeed. Management and HR teams must encourage regular two-way conversations with staff to improve their experience, as this line of communication is vital to maintaining engagement and developing employee relationships.
Using an online performance management system is an excellent way to improve communication within your organisation, providing you with all the tools you need to have meaningful conversations, set flexible goals, give and receive feedback and measure performance.
Discover how Advanced Clear Review’s intuitive performance management solution can boost employee engagement and productivity.
5. Offer career development opportunities
Providing career advancement opportunities lets your people know that you’re invested in them and believe in their abilities. Career development plans can be formulated and monitored in regular meetings throughout the year, allowing employees the opportunity to discuss their career goals and develop their skills while gaining valuable insight and advice from their manager.
6. Set meaningful goals
Meaningful goal-setting helps employees gain confidence and develop their skills throughout their time at the company, increasing engagement and motivation while making them valuable assets to your organisation. Instead of setting long-term goals that are likely to change or become meaningless, prioritise setting agile, near-term goals that can be reviewed and amended regularly.
7. Transform performance reviews
Performance reviews are an integral part of the employee experience, yet the traditional annual appraisals model is outdated and ineffective. Overhauling this system and favouring continuous performance management enables employees to benefit from regular, real-time feedback and removes bias from the performance review process.
Looking to improve employee experience and cultivate a happier, more productive workforce? Get in touch with the Advanced Clear Review team to discover how our leading performance management software can help.